B - Production Support » Maybank Support » Maybank RCAS Support

May 28, 2014

10:56 Support #4329 (Closed - End of life cycle): SCP ID # 2200 : Unable to Authorised MYASINAR token

No update from customer.
Case closed Ahmad Hazri

May 26, 2014

23:14 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA

Case closed since Web is not our scope. Ahmad Hazri

15:25 Support #4379 (Pending Customer Feedback): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA

Hi Hazri,
This error was not caused by our application, and from the webserver logs, this error was caused by the ... Ong Wei Kuan

15:14 Support #4412 (Pending Customer Feedback): [SCP ID :##2262##] : HWANGDBS Unable to receive Passwo...

Hi William,
Already check the log, and notice that there is no error thrown from the application side, and the ema... Ong Wei Kuan

14:21 Support #4412 (Work Completed-End life cycle): [SCP ID :##2262##] : HWANGDBS Unable to receive Pa...

Please assist to check issue below

Customer unable to receive Password via email.
From email trail below. Custom... William Gozali Tan

May 19, 2014

21:28 Support #4397 (Closed - End of life cycle): [SCP ID :##2252##] : STEELASIA - BBO Re-Activation o...

Please attend user request below:... Ahmad Hazri

15:13 Support #4392 (Pending Customer Feedback): [SCP ID :##2246##] : Unable to approve token - MYMMCES

Token already assigned to user. Yap Kah Yan

15:12 Support #4393 (Pending Customer Feedback): [SCP ID :##2249##] : Shanghai Audit Request

Yap Kah Yan

May 16, 2014

11:43 Support #4393 (Work Completed-End life cycle): [SCP ID :##2249##] : Shanghai Audit Request

Please attend user query below:... Ahmad Hazri

10:59 Support #4392 (Work Completed-End life cycle): [SCP ID :##2246##] : Unable to approve token - MYM...

Kindly assist customer query below:
1. Not able to approve token binding. Error message : Fail. System error CAS ... William Gozali Tan

09:44 Support #4388 (Pending Customer Feedback): [SCP ID :##2245##] : Hit error 97 Invalid required in...

The mobile number sent to RCAS was too long.
RCMS sent us 19 digits, RCAS validation length is 16 digits. Yap Kah Yan

09:38 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS

BBO manage to do their task. Ahmad Hazri

May 15, 2014

11:16 Support #4388 (Work Completed-End life cycle): [SCP ID :##2245##] : Hit error 97 Invalid require...

Please attend user query below... Ahmad Hazri

May 14, 2014

14:00 Support #4370 (Pending Customer Feedback): [SCP ID :##2232##] : mobile number not updated in RCAS...

Yap Kah Yan

08:39 Support #4381 (Pending Customer Feedback): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS

Boby already provided the script to update the CIF number. Yap Kah Yan

May 12, 2014

17:07 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS

Customer's query as below:
Our BBO has wronglykey in CIF no for Corp Id MYUGAT.
The correct CIF noshould be 02226... William Gozali Tan

12:12 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA

Please attend user query below... Ahmad Hazri