B - Production Support » Maybank Support » Maybank RCAS Support

September 30, 2014

16:39 Support #4754 (Pending Customer Feedback): [SCP ID :##2444##] : Change Token allocation to anot...

Sql script to update provider to MALAYSIA for token based on excel file given was delivered. Ong Wei Kuan

14:52 Support #4732 (Pending Customer Feedback): [SCP ID :##2429##] : Document for configuring RCAS em...

Provided the document through email
Date: 23/09/14
Email title: Re: [Request ID :##2429##] : Document for configur... Yap Kah Yan

14:50 Support #4754 (Closed - End of life cycle): [SCP ID :##2444##] : Change Token allocation to ano...

Hi,
Kindly attend below request:... Zahir Abd Latif

September 25, 2014

15:00 Support #4737 (Development / Work In Progress): [SCP ID :##2436##] : E2E Alert - RCAS.

Issue :
Starting from 1.45pm, RCAS keep getting out of memory exception from the server.
[9/25/14 13:47:50:788 M... Ong Wei Kuan

14:54 Support #4737 (Closed - End of life cycle): [SCP ID :##2436##] : E2E Alert - RCAS.

Hi,
Kindly attend below request:
RCAS received alerts continuously from 1.43 pm to 2.26 pm.
Appreciate if you ca... Zahir Abd Latif

September 24, 2014

10:42 Support #4733 (Pending Customer Feedback): [SCP ID :##2430##] : Email Request Statistics from RCAS.

Ong Wei Kuan

10:42 Support #4733 (Development / Work In Progress): [SCP ID :##2430##] : Email Request Statistics fr...

Ong Wei Kuan

10:41 Support #4733 (Finished Development): [SCP ID :##2430##] : Email Request Statistics from RCAS.

Excel file for email request statistic from 16-09-2014 to 21-09-2014 was delivered to bank.
The statistic was based ... Ong Wei Kuan

10:40 Support #4733 (Development / Work In Progress): [SCP ID :##2430##] : Email Request Statistics fr...

Ong Wei Kuan

10:38 Support #4388 (Work Completed-End life cycle): [SCP ID :##2245##] : Hit error 97 Invalid require...

This case is closed now due to no respond from customer in 3 (three) working days. Zahir Abd Latif

09:54 Support #4734 (Work Completed-End life cycle): [SCP ID :##2431##] : To provide the statistics re...

This case is closed now since is duplicate with [SCP ID :##2430##]. Zahir Abd Latif

09:32 Support #4734: [SCP ID :##2431##] : To provide the statistics requested.

This case is duplicate with [SCP ID :##2430##] : Email Request Statistics from RCAS. Could you assist to drop either ... Ong Wei Kuan

09:29 Support #4734 (Work Completed-End life cycle): [SCP ID :##2431##] : To provide the statistics re...

Hi,
Kindly attend below request:
Re : MBB SH never receive system generated password
Kindly provide item below... Zahir Abd Latif

09:17 Support #4733 (Closed - End of life cycle): [SCP ID :##2430##] : Email Request Statistics from R...

Hi,
Kindly attend below request:
Please help to provide the statistics requested for below items for dates 16/9 -... Zahir Abd Latif

September 23, 2014

15:38 Support #4732 (Closed - End of life cycle): [SCP ID :##2429##] : Document for configuring RCAS e...

Hi,
Kindly attend below request:... Zahir Abd Latif

10:21 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).

Was updated by Kah Yan yesterday.
New SQL script was provided to bank. Ong Wei Kuan

September 19, 2014

11:07 Support #4559 (Work Completed-End life cycle): [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Re...

This case is closed now due to no respond from customer in 3 (three) working days. Zahir Abd Latif

11:00 Support #4483 (Work Completed-End life cycle): [SCP ID :##2308##] : Assistance to Amend Corporate ID

This case is closed now due to no respond from customer in 3 (three) working days. Zahir Abd Latif

10:56 Support #4412 (Work Completed-End life cycle): [SCP ID :##2262##] : HWANGDBS Unable to receive Pa...

This case is closed now due to no respond from customer in 3 (three) working days. Zahir Abd Latif

10:49 Support #4393 (Work Completed-End life cycle): [SCP ID :##2249##] : Shanghai Audit Request

This case is closed now due to no respond from customer in 3 (three) working days. Zahir Abd Latif

September 12, 2014

14:16 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...

14 July 2014, user follow up with their IT team and waiting for BII deployment and testing. we are waiting the user t... Anonymous

12:05 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...

Boby no longer with Penril (Resigned).
Case assign to Wei Kuan. Ahmad Hazri

10:55 Support #4475: [SCP ID :##2303##] : Rekening gaji tidak terdaftarBII Issue [Saat approve RCMS ter...

Dear Hartanto Boby,
There is no update on this case since June 19, please help to follow up to see whether we can ... Zahir Abd Latif

September 11, 2014

16:04 Support #4703 (Pending Customer Feedback): [SCP ID :##2412##] : Wrong Corp id Created fvg Univers...

Script to update corporate id to dummy and script to update cif no to dummy were delivered. Ong Wei Kuan

15:30 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).

Hi Ong Wei Kuan,
FYI, today we have issue from support plus (SCP) cannot reply back to customer email. Already inf... Zahir Abd Latif

15:15 Support #4703: [SCP ID :##2412##] : Wrong Corp id Created fvg Universal Cable (Sarawak).

Hi Zahir,
Did you send out email to notify client? FYI, we, developer need to reply to client using that email too. Ong Wei Kuan

14:37 Support #4703 (Closed - End of life cycle): [SCP ID :##2412##] : Wrong Corp id Created fvg Univer...

Hi,
Kindly attend below request:... Zahir Abd Latif

September 10, 2014

14:40 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI)

Case resolved. Ahmad Hazri