B - Production Support » Maybank Support » Maybank RCAS Support

March 06, 2015

10:30 Support #5208: [SCP ID :##2602##] : RE: 20150303/RCMS/REPORT/MYSRIMAS/Unable to authorize payment...

Updates :-
-On 04-03-2015, BBO had reset the token for the user, however, user still not able to proceed with the pa... Ong Wei Kuan

March 03, 2015

17:57 Support #5208 (Pending Customer Feedback): [SCP ID :##2602##] : RE: 20150303/RCMS/REPORT/MYSRIMAS...

Summary of issue :-
- Log file for 2nd March 2015 was overwritten, thus we can't get any information from the log fi... Ong Wei Kuan

17:05 Support #5208 (Closed - End of life cycle): [SCP ID :##2602##] : RE: 20150303/RCMS/REPORT/MYSRIMA...

Hi,
Kindly attend below request:... Zahir Abd Latif

February 09, 2015

11:16 Support #5175 (Closed - End of life cycle): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BH...

Zahir Abd Latif

11:13 Support #5175 (Finished Development): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BHD _28-...

Email from Maybank on 5 Feb said the patch is done Stephanie Sufrapto

February 06, 2015

15:30 Support #5166 (Closed - End of life cycle): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/M...

Refer email : Re: [Request ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/MYSYSTCH/Customer experienced abnormal beha... Zahir Abd Latif

February 05, 2015

17:40 Support #5175 (Development / Work In Progress): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SD...

Root cause: user ask for company id change
Solution: Sent the sql query update to user.
Note:waiting for update Stephanie Sufrapto

14:55 Support #5175 (Closed - End of life cycle): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BH...

Hi,
Kindly attend below request:
Please help to prepare a script to change the corporate id as below:
Refer at... Zahir Abd Latif

10:42 Support #5173 (Closed - End of life cycle): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to...

Zahir Abd Latif

10:39 Support #5173 (Pending Customer Feedback): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to ...

Hi Zahir,
Just discussed with Achmad, issue can be closed. TQ. Ong Wei Kuan

10:38 Support #5166 (Pending Customer Feedback): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/MY...

Hi Zahir,
Please assist to follow up this with customer, i think this issue can be closed. Ong Wei Kuan

10:10 Support #5133 (Closed - End of life cycle): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive...

Zahir Abd Latif

10:06 Support #5135 (Closed - End of life cycle): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ ...

Zahir Abd Latif

09:34 Support #5153 (Closed - End of life cycle): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYK...

Email from customer 30 January 2015 at 11:56:-... Zahir Abd Latif