B - Production Support » Maybank Support » Maybank RCAS Support

June 17, 2022

12:31 Support #13059 (Work Completed-End life cycle): [SCP ID :##6314##] : Login issue

Hi Zahir,
Please refer below for the root cause and resolution. We already confirm with customer this issue resolv... Ngoh Chee Onn

10:00 Support #13059 (Work Completed-End life cycle): [SCP ID :##6314##] : Login issue

Hi,
Kindly attend below request:-
Pls check PROD login issue Zahir Abd Latif

June 10, 2022

09:48 Support #13054 (Investigation): [SCP ID :##6309##] : SIT - User linking scheduler error

Ngoh Chee Onn

09:48 Support #13053 (Pending Customer Feedback): [SCP ID :##6308##] : RCAS Admin User Maintenance Erro...

Hi Zahir,
Fixes package delivery to Maybank to do the SIT. Please refer below for the root cause and resolution.
... Ngoh Chee Onn

June 09, 2022

14:13 Support #13052 (Work Completed-End life cycle): [SCP ID :##6307##] : Unable to bind token from RC...

Hi Zahir,
Customer successful bind the token with others user and informed this case can be close. Please help to ... Ngoh Chee Onn

11:03 Support #13054 (Closed - End of life cycle): [SCP ID :##6309##] : SIT - User linking scheduler error

Hi,
Kindly attend below request:-
Please assist to check attached error for scheduler run at midnight for user li... Zahir Abd Latif

09:36 Support #13051 (Work Completed-End life cycle): [SCP ID :##6306##] : RCAS Admin User Maintenance ...

Hi Zahir,
This issue had been resolved by updating the existing invalid data in the SIT database by using query. C... Ngoh Chee Onn

June 08, 2022

20:10 Support #13053 (Closed - End of life cycle): [SCP ID :##6308##] : RCAS Admin User Maintenance Err...

Hi,
Kindly attend below request:-
I encountered below error when try to delete admin id from rcas
!https://sup... Zahir Abd Latif

20:07 Support #13052 (Work Completed-End life cycle): [SCP ID :##6307##] : Unable to bind token from RC...

Hi,
Kindly attend below request:-
RCMS not able to bind token that already assigned to Provider China.
Below s... Zahir Abd Latif

12:36 Support #13051 (Work Completed-End life cycle): [SCP ID :##6306##] : RCAS Admin User Maintenance ...

Hi,
Kindly attend below request:
Please assist to check this error in SIT
The ear file deployed is on China Reva... Zahir Abd Latif