B - Production Support » Maybank Support » Maybank RCAS Support

August 15, 2023

17:22 Support #13608 (Work Completed-End life cycle): [SCP ID :##6763##] : PROD/BBO/PH/PHSLCI/20230810 ...

Hi Zahir,
The solution had been implemented in the production, you may proceed to close the case.
*Root Cause:... Ngoh Chee Onn

August 14, 2023

13:09 Support #13608 (Work Completed-End life cycle): [SCP ID :##6763##] : PROD/BBO/PH/PHSLCI/20230810 ...

Hi,
Kindly attend below request:-
2 different token tied to same userid, Please help to check.
Zahir Abd Latif

August 10, 2023

10:58 Support #13576 (Closed - End of life cycle): [SCP ID :##6737##] : M2E PRODUCT SUPPORT Temporary P...

Issue closed in SCP. Zahir Abd Latif

July 31, 2023

16:42 Support #13576: [SCP ID :##6737##] : M2E PRODUCT SUPPORT Temporary Password Not Received | Reset ...

Hi Zahir,
Same issue with SCP ID :##6746##. Please refer below for the root cause and resolution.
*Root Cause:*... Ngoh Chee Onn

16:36 Support #13276 (Work Completed-End life cycle): [SCP ID :##6477##] : RCMS Mobile & Soft Token

Hi Zahir,
Please proceed to close this case while this case only created for the file transfer within Maybank and ... Ngoh Chee Onn

16:34 Support #13570 (Work Completed-End life cycle): [SCP ID :##6729##] : Password reset through SMS

Hi Zahir,
You may proceed to closed this case as this issue causing by the RCMS system still having pending approv... Ngoh Chee Onn

10:44 Support #13583 (Closed - End of life cycle): [SCP ID :##6746##] : RE: URGENT: M2E PRODUCT SUPPO...

Hi,
Kindly attend below request:-
Initial login credentials were not received by the users. Thus, we need to requ... Zahir Abd Latif