B - Production Support » Agrobank Support

October 03, 2013

14:36 RIB Support #3608 (Pending Prod Deployment): SCP ID# 1067 : PaySwitch - Automated File Validation - u...

RUZAIMAH BINTI SAMAT Oct 2, 2013 04:18 PM
SIT & UAT Completed. Mohon proceed dengan dokumen deployment. Cadangan tar... Norhaidah Md Dasuki

12:13 RIB Support #3604 (Pending Prod Deployment): SCP ID# 1002 : Unable to view agronet pages

RUZAIMAH BINTI SAMAT Oct 2, 2013 04:17 PM
SIT & UAT Completed. Mohon proceed dengan dokumen deployment. Cadangan ta... Norhaidah Md Dasuki

11:30 Support #3712 (Work Completed-End life cycle): SCP ID# 1202 : Account unlock: Customer able login...

Dear support,
Please kindly check on below issue:

Account customer has locked, however after unlock account cust... William Gozali Tan

October 02, 2013

17:46 RIB Support #3703 (Pending Prod Deployment): SCP ID# 1192 : [IE0000056C/CM201300261] - Change Favouri...

This issue has been reported earlier.
Need to change Favourite Interbank Giro Transfer and Favourite 3rd Party Tran... Norhaidah Md Dasuki

17:22 RIB Support #3601 (Pending Prod Deployment): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Ex...

RUZAIMAH BINTI SAMAT Oct 2, 2013 04:14 PM
SIT & UAT Completed. Mohon proceed dengan deployment. Cadangan tarikh depl... Norhaidah Md Dasuki

17:01 RIB Support #3703 (Closed - End of life cycle): SCP ID# 1192 : [IE0000056C/CM201300261] - Change Favo...

Customer unable to do transaction (favourite interbank transfer) up to RM10k today.
There is an error appear that on... Ahmad Hazri

October 01, 2013

17:16 RIB Support #3604 (System Integration Test): SCP ID# 1002 : Unable to view agronet pages

Reviewed and sign-off. Send for SIT. Norhaidah Md Dasuki

14:31 RIB Support #3608 (User Acceptance Test): SCP ID# 1067 : PaySwitch - Automated File Validation - uplo...

Internal Sign-off attached.
RUZAIMAH BINTI SAMAT Oct 1, 2013 12:55 PM
SIT Completed. Proceed for UAT. Norhaidah Md Dasuki

September 30, 2013

18:23 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Salam Kak Haida,
As per your emailed at 30/09/2013 3:14 PM that mention to test on local with SD on the code chang... Lizahwati Basirun

16:29 RIB Support #3608: SCP ID# 1067 : PaySwitch - Automated File Validation - uploadWindow1200 - mnc09171...

Salam Kak Haida,
Issue had been fixed and resolved. Successfully tested and checking with host.As per attached is ... Lizahwati Basirun

10:18 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Pending for Agrobank's IT to give us the details to testing on the issue.
Module to test:
New registration for RIB. Lizahwati Basirun

09:43 RIB Support #3604 (Internal Testing): SCP ID# 1002 : Unable to view agronet pages

Resolution:
For current users,
execute following query in production DB. to change language identifier to "en".
UP... Wijaya Kartono

September 26, 2013

14:04 RIB Support #2779: SCP ID# 114 : RIB Session expired

What is the reason the instant hang? Tan Lee Yong

11:04 RIB Support #2779: SCP ID# 114 : RIB Session expired

This is due to session affinity. WAS stick the user to App1-server2 instance. At the same time this instance was hang... Ahmad Hazri

09:55 RIB Support #2779: SCP ID# 114 : RIB Session expired

First of all completed must be 100% done.
Secondly, how this problem being resolved? Please update. Tan Lee Yong

September 25, 2013

19:32 RIB Support #2779 (Closed - End of life cycle): SCP ID# 114 : RIB Session expired

Ahmad Hazri

14:37 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

userProfile.setLanguage(esbResponseBean.getLanguageIdentifier());
During RIB User Registration, it retrieve langua... Wijaya Kartono

11:46 RIB Bug #2414 (Closed - End of life cycle): SCP ID# 367 : IBG transfer fee charges - incorrect value...

On May 6, 2013 01:13 PM RUZAIMAH BINTI SAMAT wrote ---
Successfully migrate - 4/5/2013. Closed issue. Norhaidah Md Dasuki

11:31 RIB Support #3601 (User Acceptance Test): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

NORAZLILAH KHAMDAN Sep 25, 2013 10:21 AM
Have been successfully tested in SIT.
Send for User Retest. Norhaidah Md Dasuki

September 24, 2013

18:08 RIB Support #3604 (Development / Work In Progress): SCP ID# 1002 : Unable to view agronet pages

Norhaidah Md Dasuki

17:50 RIB Change #3584 (Pending Customer Feedback): [Phase2] Prod028_RIB: TAC Validity and Pop-up Message

Norhaidah Md Dasuki

17:35 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Hi Kartono and Alwi,
Please explain how the "bmy" being set in the DB as the language indicator? Tan Lee Yong

16:16 RIB Support #3601 (Pending UAT Deployment): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Exp...

Reviewed and sign-off. Send for customer SIT and feedback. Once completed will deployed to UAT and send for User Test. Norhaidah Md Dasuki

15:10 RIB Support #3604 (User Acceptance Test): SCP ID# 1002 : Unable to view agronet pages

Root cause : not supported language stored in DB. (e.g : bmy)
Resolution : change into supported language for each... Wijaya Kartono

14:03 BIB Change #3580 (Closed - End of life cycle): [Phase2] Prod025_BIB: SMS Notification

12/9/13 [Ruzaimah] - Confirm with Herdy/Fikri - UAT done successfully
13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:02 BIB Bug #3531 (Closed - End of life cycle): [Phase2] Prod023_Agronet BIB Demo Page Issues - no indica...

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:01 BIB Bug #3556 (Closed - End of life cycle): [Phase2] Prod017_BIB: Login Page

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:00 BIB Bug #3530 (Closed - End of life cycle): [Phase2] Pro015_BIB:Demo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

13:49 IBAM Bug #3526 (Closed - End of life cycle): [Phase2] Prod012_IBAM: User Group Maintenance

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

13:47 IBAM Bug #3553 (Closed - End of life cycle): [Phase2] Prod010_IBAM: RIB User Enquiry

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

12:25 IBAM Bug #3554 (Closed - End of life cycle): [Phase2] Prod011_IBAM: Authorization - Approval

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

12:08 RIB Change #3576 (Closed - End of life cycle): [Phase2] Prod019_Look and Feel for RIB

12/9/13 [Ruzaimah] - Comfirm with fikri - UAT done successfully
13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:07 RIB Change #3520 (Closed - End of life cycle): [Phase2] Prod001_RIB: Landing Page

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:06 RIB Bug #3524 (Closed - End of life cycle): [Phase2] Prod002_RIB: Bill Payment

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:04 RIB Bug #3546 (Closed - End of life cycle): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:04 RIB Bug #3552 (Closed - End of life cycle): [Phase2] Prod020_RIB: Bill Payment - Receipt

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:58 RIB Task #3555 (Closed - End of life cycle): [Phase2] Prod014_RIB: Demo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:49 RIB Bug #3575 (Closed - End of life cycle): [Phase2] Prod024_Fund Transfer

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:47 RIB Bug #3583 (Closed - End of life cycle): [Phase2] Prod027_RIB: Landing Page - Logo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

September 23, 2013

18:34 IBAM Enhancement #1797: SCP ID# 108 : [IE000111SP] - Cannot create id A0160

Deployed to production on September 13, 2013. Alwi Husada

18:33 RIB Bug #3546: [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

Deployed to production on September 13, 2013. Alwi Husada

18:32 IBAM Bug #3526: [Phase2] Prod012_IBAM: User Group Maintenance

Deployed to production on September 13, 2013. Alwi Husada

18:32 RIB Bug #3552: [Phase2] Prod020_RIB: Bill Payment - Receipt

Deployed to production on September 13, 2013. Alwi Husada

18:31 RIB Change #3520: [Phase2] Prod001_RIB: Landing Page

Deployed to production on September 13, 2013. Alwi Husada

18:31 BIB Bug #3556: [Phase2] Prod017_BIB: Login Page

Deployed to production on September 13, 2013. Alwi Husada

18:30 BIB Bug #3531: [Phase2] Prod023_Agronet BIB Demo Page Issues - no indicator of this is a demo site

Deployed to production on September 13, 2013. Alwi Husada

18:30 BIB Bug #3530: [Phase2] Pro015_BIB:Demo

Deployed to production on September 13, 2013. Alwi Husada

18:29 IBAM Bug #3553: [Phase2] Prod010_IBAM: RIB User Enquiry

Deployed to production on September 13, 2013. Alwi Husada

18:28 IBAM Bug #3554: [Phase2] Prod011_IBAM: Authorization - Approval

Deployed to production on September 13, 2013. Alwi Husada

18:27 RIB Bug #3583: [Phase2] Prod027_RIB: Landing Page - Logo

Deployed to production on September 13, 2013. Alwi Husada

18:27 RIB Bug #3575: [Phase2] Prod024_Fund Transfer

Deployed to production on September 13, 2013. Alwi Husada

18:25 RIB Support #3608 (Internal Testing): SCP ID# 1067 : PaySwitch - Automated File Validation - uploadWi...

root cause:
2nd Validation Indicator value has not been reset from the previous favourite IBG transaction.
resol... Alwi Husada

12:19 RIB Support #3608 (Closed - End of life cycle): SCP ID# 1067 : PaySwitch - Automated File Validation ...

Assalammualaikum dan salam sejahtera.

Mohon semak isu transaction IBG reject pada 13/9/2013.
1.Log boleh diam... William Gozali Tan

September 19, 2013

17:47 RIB Support #3601: SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

Hi Kak Haida,
Here the test result. Attached is the Test Result screen shot.
+*Test Scenario:*+
*1) Account... Lizahwati Basirun

10:41 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Unable to replicate the issue in Development and production. kindly provide the log for further investigation.
Alwi Husada

10:26 RIB Support #3604 (Closed - End of life cycle): SCP ID# 1002 : Unable to view agronet pages

Please refer attached file Ahmad Hazri

September 18, 2013

18:25 RIB Support #3601 (Internal Testing): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

Root cause: Empty User ID during logging for user activity log. in IBResetPasswordResultServices
Resolution: Handl... Alwi Husada

12:26 RIB Support #3601 (Closed - End of life cycle): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session...

Dear support team,
Customer face problem to login AGRONet.
Got error: session expired, you have left your browser i... Ahmad Hazri

September 11, 2013

14:44 RIB Change #3576 (Pending Customer Feedback): [Phase2] Prod019_Look and Feel for RIB

Send to user for retest and feedback on the Item 2 as the changes has reflect to the other browser but not at IE. Norhaidah Md Dasuki

14:40 RIB Bug #3575 (Pending Prod Deployment): [Phase2] Prod024_Fund Transfer

11/9/13 [Herdi] - SIT and UAT completed. All the scenario below has been successfully tested.
Proceed for deployment Norhaidah Md Dasuki

14:37 RIB Bug #3583 (Pending Prod Deployment): [Phase2] Prod027_RIB: Landing Page - Logo

11/9/13 [Herdi] - SIT and UAT completed.
Proceed for deployment. Norhaidah Md Dasuki

10:53 RIB Support #2729: SCP ID# 403 : Unsuccessful Bill Payment

Salam Alwi
Bisa update? Ahmad Hazri

September 10, 2013

17:59 BIB Change #3580 (Pending Customer Feedback): [Phase2] Prod025_BIB: SMS Notification

Tested and passed. Lizahwati Basirun

17:59 RIB Change #3576 (Development / Work In Progress): [Phase2] Prod019_Look and Feel for RIB

Hi Kartono,
Here the updates.
# To change Font size for title "Notes(s)" from 9pt to 11pt - *PASSED*
# Alignme... Lizahwati Basirun

17:34 IBAM Enhancement #1797 (Pending Prod Deployment): SCP ID# 108 : [IE000111SP] - Cannot create id A0160

Prod_013 - Description: Delete user ID but cannot create new for this user
User had been deleted and create new for ... Norhaidah Md Dasuki

17:31 IBAM Bug #3554 (Pending Prod Deployment): [Phase2] Prod011_IBAM: Authorization - Approval

06.09.2013 [Halimah]: Had been tested and OK
Proceed for deployment Norhaidah Md Dasuki

17:30 IBAM Bug #3553 (Pending Prod Deployment): [Phase2] Prod010_IBAM: RIB User Enquiry

03.09.2013 [Halimah]: Had been tested and OK
Proceed for deployement Norhaidah Md Dasuki

16:43 RIB Bug #3583 (Pending Customer Feedback): [Phase2] Prod027_RIB: Landing Page - Logo

The Bug has been fixed and retested successfully. Hosseiny Elham

15:35 RIB Change #3576 (Internal Testing): [Phase2] Prod019_Look and Feel for RIB

Hi Kak Liza,
Issues were fixed. Kindly re-test it.
Thank you. Wijaya Kartono

15:30 RIB Bug #3583 (Internal Testing): [Phase2] Prod027_RIB: Landing Page - Logo

Hi Elham,
Bug was fixed. Kindly re-test it.
Thank you. Wijaya Kartono

13:58 RIB Change #3576: [Phase2] Prod019_Look and Feel for RIB

additional Issue to fix on 3rd Party Beneficiary Acct Maintenance. refer attachment. Norhaidah Md Dasuki

12:50 RIB Change #3584 (Dropped-End of life cycle): [Phase2] Prod028_RIB: TAC Validity and Pop-up Message

TAC Notes:
Required to change the words and implementation of the requirements (refer attachment)
Change to: Your T... Norhaidah Md Dasuki

12:29 RIB Bug #3583 (Closed - End of life cycle): [Phase2] Prod027_RIB: Landing Page - Logo

Agrobank's Logo at AGRONet Landing page does not link to AGROBANK's website when click at the logo
Refer screenshot Norhaidah Md Dasuki

12:16 RIB Bug #3546 (Pending Prod Deployment): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

12:15 RIB Bug #3552 (Pending Prod Deployment): [Phase2] Prod020_RIB: Bill Payment - Receipt

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

11:42 RIB Change #3576 (Development / Work In Progress): [Phase2] Prod019_Look and Feel for RIB

Hi Kartono,
Kindly assist.
Terdapat perbezaan pada paparan service note bagi New Interbank Giro Transfer & Favour... Norhaidah Md Dasuki

September 09, 2013

18:58 BIB Change #3580 (Internal Testing): [Phase2] Prod025_BIB: SMS Notification

Hi Kak Liza,
BIB SMS Notification had changed as per requested. Kindly re-test it.
Thank you. Wijaya Kartono

15:41 RIB Change #3576 (Pending Prod Deployment): [Phase2] Prod019_Look and Feel for RIB

9/9/13 - UAT done successfully by En. Firie.
Proceed for deployment. Norhaidah Md Dasuki

15:35 BIB Change #3580 (Closed - End of life cycle): [Phase2] Prod025_BIB: SMS Notification

Log BIB for SMS Notification. To rework as below:
+*current*+
RM0.00 Your PIN number is 234600
+*new*+
RM0.00... Norhaidah Md Dasuki

15:26 BIB Bug #3531 (Pending Prod Deployment): [Phase2] Prod023_Agronet BIB Demo Page Issues - no indicator...

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

15:24 BIB Bug #3556 (Pending Prod Deployment): [Phase2] Prod017_BIB: Login Page

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

15:07 RIB Bug #3575 (Development / Work In Progress): [Phase2] Prod024_Fund Transfer

Hi Alwi,
Kindly assist. TQ Norhaidah Md Dasuki

15:03 RIB Bug #3575: [Phase2] Prod024_Fund Transfer

Feedback for User (SIT) as below:
Issues (refer attachment for screen shot) :
IGAPPIDTYP should be applicant id... Norhaidah Md Dasuki

September 06, 2013

15:00 RIB Change #3576 (Pending Customer Feedback): [Phase2] Prod019_Look and Feel for RIB

Resolution:
Change font size as request.
As discuss and agreed by User (Fikrie), the allignment for note will be st... Norhaidah Md Dasuki

14:59 RIB Change #3576 (Closed - End of life cycle): [Phase2] Prod019_Look and Feel for RIB

LOOK AND FEEL CURRENT PRODUCTION RIB DOESN’T MATCH WITH RIB PHASE 1. PLEASE REFER THE PRINT OUT WITH LIZA.
Findi... Norhaidah Md Dasuki

14:40 RIB Bug #3575 (Pending Customer Feedback): [Phase2] Prod024_Fund Transfer

Updated user and send for retest to check value send to Host. Norhaidah Md Dasuki

14:37 RIB Bug #3575 (Internal Testing): [Phase2] Prod024_Fund Transfer

Root cause:
Wrong setting for beneficiary type and beneficiary id no
Fix:
get beneficiary type and beneficiary i... Yap Kah Yan

14:31 RIB Bug #3575 (Closed - End of life cycle): [Phase2] Prod024_Fund Transfer

To check the send value to host for New Interbank GIRO Transfer, Favorite Interbank GIRO Transfer and 3rd Party Bene ... Norhaidah Md Dasuki