B - Production Support » Agrobank Support

February 14, 2014

16:14 RIB Support #4077 (Internal Testing): SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Fix:
To reset the following values for 2nd validation in action
- beneficiary id
- beneficiary type
- 2nd valida... Yap Kah Yan

15:54 RIB Support #4077: SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Hi Kahyan,
As per result from Paymentz and it is failed. Supposedly, NO 2nd Validation for all transactions. But f... Lizahwati Basirun

12:43 BIB Support #4129 (Pending Customer Feedback): SCP ID # 2008 : AGRONet & AGRONetBIZ Login Page [Produ...

Changes:
- Replace Agrobank Logo in BIB with Agrobank Logo in RIB. Wijaya Kartono

12:13 BIB Support #4129 (Work Completed-End life cycle): SCP ID # 2008 : AGRONet & AGRONetBIZ Login Page [P...

Please ammend the sharpness of the Agrobank logo in BIB. William Gozali Tan

11:58 RIB Support #4119 (Pending Customer Feedback): SCP ID# 1986 : Joint Account & Close account appear in...

Root Cause: Few lines of code are commented in IBFundTransferServices.
Solution: Uncomment the code.
Tested succe... Wijaya Kartono

11:51 RIB Change #4125 (Pending Customer Feedback): SCP ID# 1992 : Pertukaran nama Mobile Internet Reload

Solution:
- Change node type in IB_NAVIGATION to 0 for MIR, as result user can edit PMR and PBMR.
- Change parent i... Wijaya Kartono

11:21 RIB Change #4125 (Closed - End of life cycle): SCP ID# 1992 : Pertukaran nama Mobile Internet Reload

Request by Ruzaimah for below changes:
RIB > RIB Navigation > RIB > MIR > Mobile Internet Reload change to Prepai... Ahmad Hazri

February 13, 2014

12:48 RIB Support #4077 (Development / Work In Progress): SCP ID# 1918 : IBG via RIB-rejected by MyClear Pa...

Tested and pending from IT team to check on the transaction. Lizahwati Basirun

09:46 RIB Support #4119: SCP ID# 1986 : Joint Account & Close account appear in AGRONET

Hi Kartono,
Please update this issue.
Just need to uncomment in the code, IBFundTransferServices
Thank you. Yap Kah Yan

February 12, 2014

16:55 RIB Support #4041 (Work Completed-End life cycle): SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB:...

Issue solved. Confirmed by Ruzaimah (AGRO IT Team) as at 10 February 2014.
Root Cause: CIF in Host and IBAM was not ... Wijaya Kartono

February 07, 2014

16:29 RIB Support #4119 (Development / Work In Progress): SCP ID# 1986 : Joint Account & Close account appe...

Pending screenshot from user Yap Kah Yan

16:28 RIB Support #4116 (Internal Testing): SCP ID # 1983 : LIVE: Change Password Error

Root Cause:
Config setting in TB_AM_CONFIG (DB)
P_EXPIRY_DAY is set to 31 (RIB) and 30 (BIB) based on UAT env
Note... Yap Kah Yan

February 05, 2014

17:11 RIB Support #4119: SCP ID# 1986 : Joint Account & Close account appear in AGRONET

+*Related Acc:*+... Ahmad Hazri

17:04 RIB Support #4119 (Closed - End of life cycle): SCP ID# 1986 : Joint Account & Close account appear i...

Reported by Ruzaimah
Agronet customer reported that there is unidentified account appear in their account.
Upon c... Ahmad Hazri

15:13 RIB Support #4116 (Closed - End of life cycle): SCP ID # 1983 : LIVE: Change Password Error

Dear Support,

Customer unable to perform Change Password in Profile Management, error prompt ‘Password Expired’.
... William Gozali Tan

February 04, 2014

16:28 RIB Support #4041: SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB: Forgot Password

CIF in IBAM: 280066236
Pending CIF returned by host Yap Kah Yan

14:16 RIB Support #4077 (Internal Testing): SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Root Cause:
javascript used to clear form did not clear 2nd validation indicator
Fix:
fix javascript to clear 2n... Yap Kah Yan

January 30, 2014

11:56 RIB Support #4077: SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Hi Kah Yan,
Kindly assist to fix the issue. Thank you.
*Step to re-produce:*
+*Scenario 1:*+
# Click on Ne... Lizahwati Basirun

January 29, 2014

17:56 RIB Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Migrated successfully on 24 January 2014. Wijaya Kartono

January 27, 2014

11:05 RIB Support #4105 (Work Completed-End life cycle): SCP ID # 1972 : Browser Idle more than 5 minutes

Kindly assist to check on Encik Subri Md Noh issue on the browser idle more than 5 minute when performing the transac... William Gozali Tan

January 24, 2014

16:22 RIB Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Refer to email from Beh below, kindly change the ePAY endpoint URL for production.
Will migrate by today around 5-6... William Gozali Tan

January 23, 2014

17:31 IBAM Support #4102 (Closed - End of life cycle): [SCP ID : 1970] - Report epay di IBAM & HOST tidak ba...

Reported by Ruzaimah
Report epay di IBAM & HOST tidak balance dengan reconsilation report from epay Ahmad Hazri

January 22, 2014

17:46 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

Migrated to production on 22/1/2014 Norhaidah Md Dasuki

17:43 RIB Support #4080 (Pending Customer Feedback): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Unsucce...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:42 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Migrated to production on 22/1/2014. Norhaidah Md Dasuki

17:40 RIB Support #4089 (Pending Customer Feedback): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interba...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:38 RIB Support #4087: SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable to make a mobile reload

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:37 RIB Support #4087 (Pending Customer Feedback): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable ...

For unsuccessful transaction with host error reason as "Empty Bean Response - Read Timeout",
The root cause is: Conn... Wijaya Kartono

17:17 RIB Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:16 RIB Support #4083 (Pending Customer Feedback): SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem...

For transaction below:
Transaction From Account No : 1007021000052520
Amount : 30.75
Transaction Date : 15/01/201... Wijaya Kartono

16:00 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

When we create the column, it is null value as we did not insert any value.
The null value is during creation of the... Yap Kah Yan

15:57 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

Hi Kay Yan, why null value can be insert to the column? Tan Lee Yong

15:50 BIB Support #4088 (Pending Customer Feedback): BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] :...

Root Cause:
null value is DB column
Table: TB_AM_TAC
Column: T_TAC_EXPIRE
Fix:
Update DB set T_TAC_EXPIRE to f... Yap Kah Yan

14:41 BIB Support #4090 (Pending Customer Feedback): BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812...

Root cause: Password expired for particular user
Solution: Password expire status set to false, so the password will... Wijaya Kartono

January 21, 2014

10:45 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

After migration, customer got error *username or password or security confirm pin is invalid* Ahmad Hazri

10:44 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Customer login as a role: approver.
Approval ID receive error message for first and second time approve and when cli... Ahmad Hazri

10:18 RIB Support #4087 (Development / Work In Progress): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Un...

Wijaya Kartono

09:56 RIB Support #4089 (Development / Work In Progress): SCP ID# 1932 : [Request ID :##34664##] : LIVE: In...

Wijaya Kartono

January 20, 2014

15:21 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Refer to log \\10.6.6.20\Production_logs\logs\IBAPPSVR2\bib Ahmad Hazri

15:20 BIB Support #4090 (Closed - End of life cycle): BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##3381...

Reported by ruzaimah
username or password or security confirm pin is invalid
They never make any changes for thei... Ahmad Hazri

15:00 RIB Support #4089 (Closed - End of life cycle): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interb...

Customer call cannot make interbank transaction.
Tac received successfully.
After enter the TAC number in the field... William Gozali Tan

14:18 BIB Support #4088 (Closed - End of life cycle): BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] ...

Hi VB team,
Kindly need your help for this matter.
Account locked.
Below are the customer details :
-Comp... William Gozali Tan

13:47 RIB Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

For the email, clearly see the "Empty Bean Response - Read Timeout" in the Host Response Error Message. This is clear... Tan Lee Yong

12:20 RIB Support #4087 (Closed - End of life cycle): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable...

Pelanggan mengadu tidak dapat buat topup pinless dan pinbase sejak 15/1/2014 hingga hari ini 20/1/2014.

Alasan ia... William Gozali Tan