Activity - Agrobank Support - Penril Support System

Activity

From January 21, 2017 to February 19, 2017

February 17, 2017

16:28 Support #7162 (Internal Testing): [SCP ID :##3674##] : KADA Approver - SMS Notification.: Root Cause: used wrong logic when populate list of mobile number
Fix: Fix the logic
Dear Erni,
Please assist... Yap Kah Yan
15:26 Support #7162 (Work Completed-End life cycle): [SCP ID :##3674##] : KADA Approver - SMS Notificat...: Hi,
Kindly attend below request.
Kindly need your assistance to check on this matter, KADA approver did not r... Zahir Abd Latif

February 13, 2017

15:13 Support #7132 (Pending Customer Feedback): [SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-0...: Reported user cannot login rajeslal7066 due to:
10:25 AM - Invalid OTP
10:28 AM - Invalid Password
Findings:
To... Yap Kah Yan

February 10, 2017

12:31 Support #7132 (Closed - End of life cycle): [SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-...: Hi,
Kindly attend below request.
Kindly need your help to check this matter.

Approver try to login but failed... Zahir Abd Latif

February 08, 2017

09:30 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...: Issue closed in SCP. Zahir Abd Latif

February 07, 2017

13:03 Support #7082 (Pending Customer Feedback): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resit...: Dear Zahir,
Kindly proceed to close this issue.
Thank you.
Solution: VB provide official email of transactio... Yap Kah Yan

February 06, 2017

09:33 Support #7031 (Closed - End of life cycle): [SCP ID :##3599##] : Customer still unable to receive...: Issue closed in SCP. Zahir Abd Latif
09:33 BIB Support #7037 (Closed - End of life cycle): [SCP ID :##3601##] : Approver Counter Display Approv...: Issue closed in SCP. Zahir Abd Latif

February 03, 2017

10:46 Support #7058: [SCP ID :##3621##] : IB restart server procedure: Dear Ateh,
Any update?
Thanks. Zahir Abd Latif
10:24 Support #7052 (Pending Customer Feedback): [SCP ID :##3615##] : Customer Mobile number not start ...: Zahir Abd Latif
10:18 Support #7050 (Pending Customer Feedback): [SCP ID :##3613##] : eibft transaction problem in prod...: Zahir Abd Latif

January 27, 2017

10:34 BIB Support #7038 (Pending Customer Feedback): [SCP ID :##3602##] : Notification of Fund Transfer vi...: Yap Kah Yan

January 26, 2017

18:01 BIB Support #7038 (Development / Work In Progress): [SCP ID :##3602##] : Notification of Fund Transf...: Hi Kah Yan,
Based on the test result, we unable to replicate the issue. Is there any other possibility findings fr... Norhaidah Md Dasuki
14:51 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...: Hi,
Kindly attend below request.
Kindly need your help on this matter.
Customer inform unable to reprint receip... Zahir Abd Latif
12:08 BIB Support #7038 (Pending Review): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONetbi...: Hi Kak Haida,
Unable to replicate the issue.
Email can successfully received with correct sequenced.
Thank you Erni Suhaireen Zulkifli
10:57 BIB Support #7038 (Internal Testing): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONet...: Yap Kah Yan
09:01 BIB Support #7037 (Pending Customer Feedback): [SCP ID :##3601##] : Approver Counter Display Approve...: Have check the data from the query, approver counter should show the correct number of transaction.
Pending user to ... Yap Kah Yan

January 25, 2017

11:20 BIB Support #7042 (Closed - End of life cycle): [SCP ID :##3606##] : BIB : Instant Transfer Problem ...: Issue closed in SCP. Zahir Abd Latif
11:17 BIB Support #7042 (Pending Customer Feedback): [SCP ID :##3606##] : BIB : Instant Transfer Problem (...: Dear Zahir,
Please help to close this case.
Reply from user (Iylia):
Upon checking, customer able to perform f... Yap Kah Yan

January 24, 2017

15:51 BIB Support #7039 (Closed - End of life cycle): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DI...: Issue closed in SCP. Zahir Abd Latif
15:50 Support #7059 (Closed - End of life cycle): [SCP ID :##3622##] : ID use by system: Issue closed in SCP. Zahir Abd Latif
09:19 Support #7017 (Closed - End of life cycle): [SCP ID :##3591##] : epay transaction not captured in...: Issue closed in SCP. Zahir Abd Latif

January 23, 2017

17:57 BIB Support #7038: [SCP ID :##3602##] : Notification of Fund Transfer via AGRONetbiz Service of Agro...: Pending on issue replication.
Currently Agrobank SMTP port is not open for access, waiting for port to open/allow Yap Kah Yan
17:53 BIB Support #7037 (Development / Work In Progress): [SCP ID :##3601##] : Approver Counter Display Ap...: Pending screenshot from user Yap Kah Yan
17:52 Support #7017 (Pending Customer Feedback): [SCP ID :##3591##] : epay transaction not captured in ...: deadlock issue to be solve as separate project / development.
Please help to close this case. Yap Kah Yan
17:50 Support #7050: [SCP ID :##3613##] : eibft transaction problem in production 12012017 (RIB/BIB): Dear Zahir,
This request is a CR.
Please request user to proceed with CR process.
Thank you. Yap Kah Yan
17:50 Support #7052: [SCP ID :##3615##] : Customer Mobile number not start with 6 (RIB/BIB): Dear Zahir,
This request is a CR.
Please request user to proceed with CR process.
Thank you. Yap Kah Yan
17:45 Support #7059 (Pending Customer Feedback): [SCP ID :##3622##] : ID use by system: As per attached document Yap Kah Yan
13:18 BIB Support #7039 (Pending Customer Feedback): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DIP...: Root Cause: Eibft service not allowed for approver
Solution: to allow Eibft service for approver
----------------... Norhaidah Md Dasuki
13:13 BIB Support #7038 (Development / Work In Progress): [SCP ID :##3602##] : Notification of Fund Transf...: Kah Yan, Please update the Root Cause and Resolution and reassign to Erni for testing. Norhaidah Md Dasuki
09:56 Support #7058: [SCP ID :##3621##] : IB restart server procedure: Hi Hazri,
Kindly assist for this issue.
Thank you. Yap Kah Yan
09:51 BIB Support #7038 (Closed - End of life cycle): [SCP ID :##3602##] : Notification of Fund Transfer v...: Zahir Abd Latif

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