Activity

From March 21, 2017 to April 19, 2017

April 19, 2017

17:34 Support #7403 (Pending Customer Feedback): [SCP ID :##3806##] : Not receive TAC using DR setup: Root cause: webserver time not sync with database server. Yap Kah Yan

April 18, 2017

17:35 Support #7381 (Closed - End of life cycle): [SCP ID :##3788##] : Pilot Test LHDN: Issue closed in SCP. Zahir Abd Latif
17:24 Support #7403 (Closed - End of life cycle): [SCP ID :##3806##] : Not receive TAC using DR setup: Hi,
Kindly attend below request:
We have done technical DR last saturday 15042016. Unfortunately, SMS TAC was not... Zahir Abd Latif
11:33 Support #7401 (Pending Review): [SCP ID :##3804##] : RIB User Activity Error: Hi Kak Haida,
Issue has been tested and successfully passed. Kindly review the Test Result attached.
Thanks. Erni Suhaireen Zulkifli

April 17, 2017

18:20 Support #7401 (Internal Testing): [SCP ID :##3804##] : RIB User Activity Error: Root Cause: Null pointer
Fix: Add error handling
Please test at preprod.sit Yap Kah Yan
17:36 Support #7401 (Closed - End of life cycle): [SCP ID :##3804##] : RIB User Activity Error: Hi,
Kindly attend below request:
Error when request information unsuccessful RIB Registration via IBAM.
1. Sel... Zahir Abd Latif
12:02 Support #7381 (Pending Customer Feedback): [SCP ID :##3788##] : Pilot Test LHDN: Yap Kah Yan
12:02 Support #7381 (Work Completed-End life cycle): [SCP ID :##3788##] : Pilot Test LHDN: Deployed to production at 14/04/2017, Migration ID 070 Yap Kah Yan
10:00 Support #7382 (Closed - End of life cycle): [SCP ID :##3789##] : ZS Armin Sdn Bhd Approver Unable...: Issue closed in SCP. Zahir Abd Latif

April 14, 2017

16:17 Support #7354 (Closed - End of life cycle): [SCP ID :##3763##] : Mapping drive problem: Issue closed in SCP. Zahir Abd Latif
08:16 Support #7392 (Pending Customer Feedback): [SCP ID :##3796##] : KADA Approver unable to login: User successful login at 2017/04/12 15:10:21:129, pending bank to confirm with user if problem still persists.
Log... Yap Kah Yan

April 13, 2017

16:13 Support #7392 (Closed - End of life cycle): [SCP ID :##3796##] : KADA Approver unable to login: Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, customer approver unable to ... Zahir Abd Latif
15:19 Support #7384: [SCP ID :##3791##] : Initiatior_0121697 (PERTUBUHAN PELADANG KEBANGSAAN (NAFAS) UN...: Error Code and Description Return from HOST
RESPONSE_ERROR_CODE_1=CFM0116
RESPONSE_REASON_FOR_CODE_1=No account r... Yap Kah Yan
11:12 Support #7381 (Pending Prod Deployment): [SCP ID :##3788##] : Pilot Test LHDN: Pending Deployment: Migration ID 070 at 14/04/2017 Yap Kah Yan
11:09 Support #7384: [SCP ID :##3791##] : Initiatior_0121697 (PERTUBUHAN PELADANG KEBANGSAAN (NAFAS) UN...: Root cause: No accounts return from host
Logs:
+Corporate click on IB User Maintenance+
[2017-04-12 09:10:36,476... Yap Kah Yan

April 12, 2017

08:08 Support #7354 (Pending Customer Feedback): [SCP ID :##3763##] : Mapping drive problem: Reply from Hazri's Email:
Since mapping is on OS layer, you need to check on the OS event log what causing the fil... Yap Kah Yan

April 11, 2017

07:56 Support #7383 (Development / Work In Progress): [SCP ID :##3790##] : ZS Armin BIB slowness: Pending IT to provide CIF number with 160+ accounts in SIT environment to replicate this issue Yap Kah Yan
07:55 Support #7384 (Pending Customer Feedback): [SCP ID :##3791##] : Initiatior_0121697 (PERTUBUHAN PE...: Pending VB team to check with user if have successful login at 11/04/2017.
According to record in IBAM, user login w... Yap Kah Yan
14:43 Support #7382 (Pending Customer Feedback): [SCP ID :##3789##] : ZS Armin Sdn Bhd Approver Unable ...: This issue is related to [Request ID :##3177##] : VB CHECKER UNABLE TO APPROVED CREATE BIB USER
Found that there i... Yap Kah Yan
12:40 Support #7384 (Closed - End of life cycle): [SCP ID :##3791##] : Initiatior_0121697 (PERTUBUHAN P...: Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, Customer inform unable to lo... Zahir Abd Latif
12:37 Support #7383 (Work Completed-End life cycle): [SCP ID :##3790##] : ZS Armin BIB slowness: Hi,
Kindly attend below request:
Customer report that their company experience an extra slowness when performing ... Zahir Abd Latif
12:24 Support #7382 (Closed - End of life cycle): [SCP ID :##3789##] : ZS Armin Sdn Bhd Approver Unable...: Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, Approver unable to view acco... Zahir Abd Latif
12:12 Support #7381 (Pending Customer Feedback): [SCP ID :##3788##] : Pilot Test LHDN: Root Cause: count employee
Fix: count employer Yap Kah Yan
12:07 Support #7381 (Closed - End of life cycle): [SCP ID :##3788##] : Pilot Test LHDN: Hi,
Kindly attend below request:
Report generated was not as per LHDN requirement.
LHDN required per company but... Zahir Abd Latif

March 31, 2017

16:18 Support #7354 (Closed - End of life cycle): [SCP ID :##3763##] : Mapping drive problem: Hi,
Kindly attend below request:
Recently we are facing some issue with IBAM and BIB due to mapping drive between... Zahir Abd Latif

March 29, 2017

18:02 Support #7321 (Closed - End of life cycle): [SCP ID :##3744##] : Unable to perform FTL for his Si...: Issue closed in SCP. Zahir Abd Latif

March 27, 2017

16:52 Support #7321 (Pending Customer Feedback): [SCP ID :##3744##] : Unable to perform FTL for his Sin...: Root Cause: Secure Metrics did not return 0 for syncToken method
Fix: Secure Metrics to check on the issue Yap Kah Yan
15:34 Support #7321 (Closed - End of life cycle): [SCP ID :##3744##] : Unable to perform FTL for his Si...: Hi,
Kindly attend below request.
This customer unable to perform FTL for his Single user ID. The error stated i... Zahir Abd Latif

March 21, 2017

16:48 Support #7290: [SCP ID :##3735##] : SABASUN HYPERRUNCIT SDN BHD IBG Transaction 16/03/2017: Root Cause: Approver approved transaction after crediting date
No fix, correct system behavior. Yap Kah Yan
11:53 Support #7290 (Pending Customer Feedback): [SCP ID :##3735##] : SABASUN HYPERRUNCIT SDN BHD IBG ...: No logs for for to account number 068096114021 (HSBC Bank).
For 513014040480 (Maybank), host return good response.
... Yap Kah Yan
11:08 BIB Support #7265: [SCPID :##3712##] : Bank Admin suspend token but token not auto unassigned from user: Unable to proceed testing due to server encountered an internal error.
Will proceed to retest after IT done fixing. Erni Suhaireen Zulkifli
09:00 Support #7279 (Pending Customer Feedback): [SCP ID :##3724##] : Kada Bulk Payment transaction on ...: Findings: no response from middleware when calling the Job Confirmation API
Below is the log snippet:
[2017-01-... Yap Kah Yan

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