Activity

From July 09, 2018 to August 07, 2018

August 07, 2018

10:08 Support #8744 (Closed - End of life cycle): SCP ID :##4685 ##] Bulk payment status pending: Hi Stephanie,
Kindly attend below request.... Nurul Akmal
09:58 Support #8743 (Pending Customer Feedback): SCP ID :##4684 ##] : Lock Timeout request exceeded: Need ilah to update LockTimeOut Value at JDBC Driver > Custom Properties to 300000 and restart admin agent.
Wait... Stephanie Sufrapto
09:18 Support #8743 (Work Completed-End life cycle): SCP ID :##4684 ##] : Lock Timeout request exceeded: Hi Stephanie,
Kindly attend below request.... Nurul Akmal

August 06, 2018

17:27 Support #8694 (Closed - End of life cycle): SCP ID :##4641##] : to allow token upload done by mak...: Already check with Norazlilah on Jul 23, 2018 10:15 AM.
If persist, issue will reopen.
Issue closed in SCP. Zahir Abd Latif
17:12 Support #8694: SCP ID :##4641##] : to allow token upload done by maker checker: Hi Zahir,
Agro has deploy OTP center, this system is use for token upload for token enhancement .
Kindly check... Stephanie Sufrapto
17:00 Support #8704 (Closed - End of life cycle): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer ini...: Issue closed in SCP. Zahir Abd Latif
16:56 Support #8704 (Pending Customer Feedback): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer init...: Issue: JSP not updated
Deploy in Migration 092 at 02/08/2018
Stephanie Sufrapto
11:44 Enhancement #8698 (Closed - End of life cycle): Query Enhancement for lock request timeout issue: Migrate with Hard token 02 / 08/2018
Stephanie Sufrapto
10:03 Support #8738 (Pending Customer Feedback): SCP ID :##4679##] : Search BIB user xtvt - service una...: Root Cause:
Session already closed when search with user alias.
Solution:
Fixed by remove finally. Ngoh Chee Ping

August 03, 2018

18:53 Support #8739 (Pending Customer Feedback): SCP ID :##4680##] : CA assign token - session expired: Root Cause:
Program bug. Merge branch something did not change.
Solution Update Class file:
Path: \agro-bib-2.0-... Ngoh Chee Ping
18:52 Support #8740 (Pending Customer Feedback): SCP ID :##4681##] : single user login - session expired: Root Cause:
TOKEN_TYPE is null in BIB_USER table.
Solution:
Update the TOKEN_TYPE data using db script below:
... Ngoh Chee Ping
17:47 Support #8740 (Closed - End of life cycle): SCP ID :##4681##] : single user login - session expired: Hi,
Kindly attend below request:-
Case 1:-

TABUNG KEBAJIKAN PESERTA FELCRA SUNGAI M ALAU
2308816400789... Zahir Abd Latif
16:28 Support #8739 (Closed - End of life cycle): SCP ID :##4680##] : CA assign token - session expired: Hi,
Kindly attend below request:-
CA assign token - session expired. below is sample transaction.
!https://sup... Zahir Abd Latif
16:23 Support #8738 (Closed - End of life cycle): SCP ID :##4679##] : Search BIB user xtvt - service un...: Hi,
Kindly attend below request:-
Key in user name, click search button error prompt.
!https://support.penril.... Zahir Abd Latif

August 01, 2018

10:07 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...: Issue closed in SCP. Zahir Abd Latif

July 31, 2018

13:23 Support #8725 (Pending Customer Feedback): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION: Root Cause: timeout returned by middleware
Both transactions are valid as both have call PaymentServices in ... Yap Kah Yan
09:52 Support #8725 (Closed - End of life cycle): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION: Hi,
Kindly attend below request:-
!https://support.penril.net/inlineimages/WorkOrder/Jul2018/4666/1533001617446.p... Zahir Abd Latif

July 30, 2018

17:42 Support #8723 (Pending Customer Feedback): SCP ID :##4664##] : CA unable to login - session expired: Possible is intermittent issue as user session token is invalid. Please confirm with user if issue still persist.
... Yap Kah Yan
12:40 Support #8723: SCP ID :##4664##] : CA unable to login - session expired: Dear Kah Yan,
Kindly assist. Stephanie on AL.
Thanks. Zahir Abd Latif
12:09 Support #8723 (Closed - End of life cycle): SCP ID :##4664##] : CA unable to login - session expired: Hi Stephanie,
Kindly attend below request.
Kindly assist to check why the CA unable to login. Once key in the TAC... Zahir Abd Latif

July 27, 2018

14:52 Support #8721 (Pending Prod Deployment): SCP ID :##4663##] : Unable to allow account services and...: Issue cause by the cif Linking column is NULL.
happened when the initiator create the company before the migration ... Stephanie Sufrapto
09:49 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...: Hi Stephanie,
Kindly attend below request.
Unable to allow account services and create corporate administrator.
... Zahir Abd Latif

July 19, 2018

10:31 Support #8704 (Closed - End of life cycle): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer ini...: Hi,
Kindly attend below request.
initiator unable to view account and banking with error session expired.

... Zahir Abd Latif

July 18, 2018

10:56 Support #8666 (Development / Work In Progress): SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT: Dear Stephanie/Hazri,
Any updates on this issue?
Kindly update.
Thanks. Zahir Abd Latif
09:24 Support #8694 (Pending Customer Feedback): SCP ID :##4641##] : to allow token upload done by make...: Dear Zahir,
Please do not close this case first. Pending for deployment of OTP Center this Saturday (21/07/2018).
... Yap Kah Yan

July 17, 2018

11:46 Enhancement #8698 (Internal Testing): Query Enhancement for lock request timeout issue: Successfully tested.
This testing covers:
*Role: CA, initiator, approver, single user*
User maintenance - crea... Nurul Akmal
11:33 Enhancement #8698 (Closed - End of life cycle): Query Enhancement for lock request timeout issue: Hi kak Akma,
Please retest the BIB in preprod. Stephanie Sufrapto

July 16, 2018

11:47 Support #8693 (Pending Customer Feedback): SCP ID :##4640##] : instant transfer unsuccessful, acc...: Based on the response in separate email, this transaction is unsuccessful due to BEANS return error code "WS002". As ... Stephanie Sufrapto

July 13, 2018

16:20 Support #8694 (Closed - End of life cycle): SCP ID :##4641##] : to allow token upload done by mak...: Hi,
Kindly attend below request.
We have enable token upload menu to VB team. Unfortunately, upload button is not... Zahir Abd Latif
16:05 Support #8693 (Closed - End of life cycle): SCP ID :##4640##] : instant transfer unsuccessful, ac...: Hi,
Kindly attend below request.
Please help to check why this transaction unsuccessful.
Transaction ID 20... Zahir Abd Latif
09:40 Support #8677 (Closed - End of life cycle): SCP ID :##4633##] : login - session expired: Issue closed in SCP. Zahir Abd Latif

July 11, 2018

15:52 Support #8664 (Work Completed-End life cycle): SCP ID :##4623##] : CA unable to create user viewer.: Deployed to production. Kindly close this issue Stephanie Sufrapto
15:49 Support #8666: SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT: Teh,
Kindly check on this ya.. Stephanie Sufrapto
15:45 Support #8673 (Pending Customer Feedback): SCP ID :##4629##] : View acct & banking session expired.: Root cause: First and Second company sharing the same account for loan account.
Current practice one account shoul... Stephanie Sufrapto
15:43 Support #8677 (Pending Customer Feedback): SCP ID :##4633##] : login - session expired: Root cause: Token out of sync. Ask ilah to revoke and re assign token.
Stephanie Sufrapto
15:42 Support #8678 (Pending Prod Deployment): SCP ID :##4634##] : BIB - click more at aexecutive summa...: Root cause: jsp for redirect to account and banking not updated
Stephanie Sufrapto
15:16 Support #8678 (Closed - End of life cycle): SCP ID :##4634##] : BIB - click more at aexecutive su...: Hi,
Kindly attend below request.
please check and fix.
BIB - click more at aexecutive summary session expired. Zahir Abd Latif
13:11 Support #8677 (Closed - End of life cycle): SCP ID :##4633##] : login - session expired: Hi,
Kindly attend below request.
R & S ENTERPRISE
User ID: 4346
Username: mimi71107
Full Name: shamsiah ... Zahir Abd Latif
09:29 Support #8673 (Closed - End of life cycle): SCP ID :##4629##] : View acct & banking session expired.: Hi Stephanie,
Kindly attend below request.
please check this issue urgently
1. Syarikat Juara Selera Sdn Bhd
... Zahir Abd Latif

July 09, 2018

09:31 Support #8644 (Closed - End of life cycle): SCP ID :##4614##] : SI TRNX ISSUE - 3rd Party Fund Tr...: Issue closed in SCP. Zahir Abd Latif
09:14 Support #8666 (Work Completed-End life cycle): SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT: Hi,
Kindly attend below request:
Please help to check, customer unable to download statement at BIB. Issue resolv... Zahir Abd Latif

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