Activity

From August 08, 2018 to September 06, 2018

15:26 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update: Issue closed in SCP. Zahir Abd Latif
15:24 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...: Issue closed in SCP. Zahir Abd Latif
15:23 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired: Issue closed in SCP. Zahir Abd Latif

17:23 Support #8779 (Pending Customer Feedback): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session ...: suspect user token type is NULL or empty
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifySt... Yap Kah Yan
15:19 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...: Hi,
Kindly attend below request:-
Customer, ZS Armin approver user (username : approver02) try to login around 10... Zahir Abd Latif
11:41 Support #8778 (Pending Customer Feedback): SCP ID :##4714##] : BIB - Jompay transaction status = ...: Error returned when call NotifyCompletion message.
[2018-08-30 11:07:56,601 ERROR](com.ib.enterprise.services.inte... Yap Kah Yan
11:09 Support #8778: SCP ID :##4714##] : BIB - Jompay transaction status = pending: Ila (Agrobank) mentioned that this customer faced this issue since Feb 2018 Yap Kah Yan
10:52 Support #8778 (Closed - End of life cycle): SCP ID :##4714##] : BIB - Jompay transaction status =...: Hi,
Kindly attend below request:-
All approved Jompay transaction company JMB BTS 2 (BLOK F & G) status = pending... Zahir Abd Latif
09:39 Support #8772 (Pending Prod Deployment): SCP ID :##4708##] : Bulk payment status not update: Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
As you can see from belo... Stephanie Sufrapto

17:12 Support #8776 (Pending Prod Deployment): SCP ID :##4712##] : Approver unable to approve Account M...: Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
Give to ilah query to ... Stephanie Sufrapto
10:33 Support #8776 (Closed - End of life cycle): SCP ID :##4712##] : Approver unable to approve Accoun...: Hi,
Kindly attend below request:-
Approver unable to approve Account Management because this activity not display... Zahir Abd Latif

17:00 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update: Hi,
Kindly attend below request:-
bulk payment transaction rejected by approver at 27082018 3:45 pm, but at bulk ... Zahir Abd Latif
16:13 Support #8771 (Work Completed-End life cycle): SCP ID :##4707##] : High Risk finding on web serve...: Hi,
Kindly attend below request:-
As per table below findings, please do necessary action because of the high sev... Zahir Abd Latif
15:50 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...: Issue closed in SCP. Zahir Abd Latif

15:46 Support #8743 (Work Completed-End life cycle): SCP ID :##4684 ##] : Lock Timeout request exceeded: Ilah update the configuration in 17/08/2018 Stephanie Sufrapto
12:45 Support #8759: SCP ID :##4698##] : Click SOCSO/LHDN navigation - session expired: Provide the query to user at 17/08/2018 Stephanie Sufrapto
12:21 Support #8756: SCP ID :##4695##] : Fund transfer - System is currently unavailable: User successfully access Fund Transfer after retry.
Kindly close this Stephanie Sufrapto
12:16 Support #8759 (Pending Customer Feedback): SCP ID :##4698##] : Click SOCSO/LHDN navigation - sess...: Root Cause:
empty file category id.
Temporary solution:
Provided script to update company:
update BIB_COMPANY s... Yap Kah Yan
12:12 Support #8755 (Pending Customer Feedback): SCP ID :##4694##] : Reset password - session expired: Issue is cause by the CIF for the user is not unique.
Solution :
1. To change the other user to different CIF
2... Stephanie Sufrapto
11:00 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...: Issue closed in SCP. Zahir Abd Latif
11:00 Support #8744 (Closed - End of life cycle): SCP ID :##4685 ##] Bulk payment status pending: Issue closed in SCP. Zahir Abd Latif

10:53 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...: Hi,
Kindly attend below request:-
Please help to check this issue. BIB Customer get session expired when click at... Zahir Abd Latif

14:54 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...: Hi,
Kindly attend below request:-
Customer claimed she able to login as Single User however when she click on fun... Zahir Abd Latif
12:31 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired: Hi,
Kindly attend below request:-
Customer unable to do "forgot my username" 5times. error "session expired" .
... Zahir Abd Latif

12:38 Support #8750 (Pending Prod Deployment): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKREAS...: transaction not success debit give query to update the transaction status to Rejected
UPDATE BIB_TRNX_HISTORY SET ... Stephanie Sufrapto

16:08 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...: Hi,
Kindly attend below request:-
1. Customer complain that this pending transaction is not appear at authorizat... Zahir Abd Latif

17:03 Support #8723 (Closed - End of life cycle): SCP ID :##4664##] : CA unable to login - session expired: Issue closed in SCP. Zahir Abd Latif
17:02 Support #8725 (Closed - End of life cycle): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION: Issue closed in SCP. Zahir Abd Latif
17:00 Support #8738 (Closed - End of life cycle): SCP ID :##4679##] : Search BIB user xtvt - service un...: Issue closed in SCP. Zahir Abd Latif
16:59 Support #8739 (Closed - End of life cycle): SCP ID :##4680##] : CA assign token - session expired: Issue closed in SCP. Zahir Abd Latif
16:58 Support #8740 (Closed - End of life cycle): SCP ID :##4681##] : single user login - session expired: Issue closed in SCP. Zahir Abd Latif
13:17 Support #8744 (Pending Customer Feedback): SCP ID :##4685 ##] Bulk payment status pending: Issue cause by JDK version at production update to 1.8
Solution: Run the jar file using 1.7
Stephanie Sufrapto

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B - Production Support » Agrobank Support