Activity

From August 18, 2020 to September 16, 2020

16:48 Support #11232 (Closed - End of life cycle): [SCP ID :##5528##] : FTL/CA login session expired: Hi,
Kindly attend below request:-
Please help to check below issue:
1. This customer unable to activate Single... Zahir Abd Latif
16:16 Support #11231 (Work Completed-End life cycle): [SCP D :##5527##] : TAC request in BM issue: Hi,
Kindly attend below request:-
TAC request in BM display as below. Please help to check.
!https://support.p... Zahir Abd Latif

17:48 Support #10550: [SCP ID :##5215##] : UPASS JNDI cause session issue and deadlock: Please look into this and is this issue resolved? Tan Lee Yong
17:47 Support #10552: [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : S.B.S.K. PLANTATIONS SDN. BHD. (...: Please look into this and close if not applicable anymore Tan Lee Yong
11:32 Support #11207 (Investigation): [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO TRANSACTION: Siti Balqis Othman
09:48 Support #11208 (Investigation): [SCP ID :##5507##] : statutory register cron error: Siti Balqis Othman

17:18 Support #11207: [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO TRANSACTION: Hi Balqis,
Handing over this case to you as Ilah reported this issue to you.
Regards. Stephanie Sufrapto
17:17 Support #11209 (Work Completed-End life cycle): [SCP ID :##5508##] : BIB customer unable to perfo...: Issue cause by validation.xml set in wrong field.
As urgency , The patch deployed in same day
Zahir,
Kindly clo... Stephanie Sufrapto
16:07 Support #10420 (Closed - End of life cycle): [SCP ID :##5176##] : Incorrect Transaction History...: Issue closed in SCP. Zahir Abd Latif
16:06 Support #10422 (Closed - End of life cycle): [SCP ID :##5177##] : ISSUE - CANNOT DELETE GROUP PR...: Issue closed in SCP. Zahir Abd Latif
11:00 Support #11212 (Work Completed-End life cycle): [SCP ID :##5511##] : Resend SMS pin at token mana...: Reported issue:
IBAM user unable to perform resend SMS pin

Root Cause:
IBAM user unable to perform resend SMS p... Siti Balqis Othman
10:49 Support #11215 (Closed - End of life cycle): [SCP ID :##5514##] : BIB annual fee issue: Hi,
Kindly attend below request:-
BIB annual fee cron was not complete process due to New company created without... Zahir Abd Latif
10:41 Support #11212 (Work Completed-End life cycle): [SCP ID :##5511##] : Resend SMS pin at token mana...: Hi,
Kindly attend below request:-
Resend SMS pin at token management issue as below. Please help to check.
!ht... Zahir Abd Latif

10:08 Support #11209 (Work Completed-End life cycle): [SCP ID :##5508##] : BIB customer unable to perfo...: Hi,
Kindly attend below request:-
BIB customer unable to perform duitnow transfer with error Recipient reference ... Zahir Abd Latif
09:16 Support #11208 (Work Completed-End life cycle): [SCP ID :##5507##] : statutory register cron error: Hi,
Kindly attend below request:-
We notice below error at statutory register cron, please help to check. Sample ... Zahir Abd Latif
09:13 Support #11207 (Work Completed-End life cycle): [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO ...: Hi,
Kindly attend below request:-
According to MOSD team, LHDN raised issue BSR file generated is blank and not r... Zahir Abd Latif
09:07 Support #11188 (System Integration Test): [SCP ID :##5493##] : Apple Safari iMac Desktop - TAC no...: Reported issue:
Customer unable to click tac request button when using the Safari browser.
Root Cause:
Upon chec... Siti Balqis Othman

10:34 Support #11188: [SCP ID :##5493##] : Apple Safari iMac Desktop - TAC not display: Hi Balqis,
As per conversation please update on this. Thank you Stephanie Sufrapto

11:36 Support #11188 (Work Completed-End life cycle): [SCP ID :##5493##] : Apple Safari iMac Desktop - ...: Hi,
Kindly attend below request:-
We have received an email from customer on 24/08/2020 regarding no function of ... Zahir Abd Latif

15:17 Support #11139 (Closed - End of life cycle): [SCP ID :##5471##] : LHDN REPORT ISSUE: Issue closed in SCP. Zahir Abd Latif

17:52 Support #11098 (Work Completed-End life cycle): [SCP ID :##5458##] : REMOVE PENDING TRANSACTION :...: Stephanie Sufrapto
17:52 Support #11098 (Development / Work In Progress): [SCP ID :##5458##] : REMOVE PENDING TRANSACTION ...: BIB_APPROVER_STATUS can see there are 2 approvers had approved the transaction on 26 March 2020.
BIB_USER can see t... Stephanie Sufrapto
17:48 Support #11133 (Work Completed-End life cycle): [SCP ID :##5470##] : request to change BIB compan...: Provide query to update single user to multiple user
query run at 19 August 2020
Kindly close this issue. thank you Stephanie Sufrapto
17:48 Support #11130 (Work Completed-End life cycle): [SCP ID :##5468##] : ERROR DUITNOW ( IB not allo...: Issue: Add space in validation rules for RPP duitnow.
Deployed in 18 August 2020
Kindly close this. thank you Stephanie Sufrapto
17:47 Support #11139 (Pending Customer Feedback): [SCP ID :##5471##] : LHDN REPORT ISSUE: After check the data given, there has a transaction with amount 2261.45 and the updated date is 10/08/2020.
Since ou... Stephanie Sufrapto

16:57 Support #11139 (Closed - End of life cycle): [SCP ID :##5471##] : LHDN REPORT ISSUE: Hi,
Kindly attend below request:-
Mohon semakan semula data bagi bank AGRO BANK 3 bertarikh 14/8/2020 dengan piha... Zahir Abd Latif
16:18 Support #11131 (Work Completed-End life cycle): [SCP ID :##5469##] : Cannot create user ( Agronet...: We able to replicate the issue at SIT and UAT environment but we unable to replicate the issue in local computer.
Th... Siti Balqis Othman
13:23 Support #11133 (Work Completed-End life cycle): [SCP ID :##5470##] : request to change BIB compan...: Hi,
Kindly attend below request:
DBD team request to change BIB company type from single user to multiple user. P... Zahir Abd Latif
09:38 Support #11131 (Work Completed-End life cycle): [SCP ID :##5469##] : Cannot create user ( Agronet...: Hi,
Kindly attend below request:-
Multiple AgronetBiz account report issue with unable to create user.
Page st... Zahir Abd Latif
09:34 Support #11130 (Work Completed-End life cycle): [SCP ID :##5468##] : ERROR DUITNOW ( IB not allo...: Hi,
Kindly attend below request:-
As informed, after sukuk deployment IB not allow space in recipient reference a... Zahir Abd Latif

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