Activity

From August 29, 2020 to September 27, 2020

17:09 Support #11272 (Closed - End of life cycle): [SCP ID :##5567##] : Session expired MY0246965 MAM ...: Hi,
Kindly attend below request:-
Customer unable to view Transaction history for AGRONETbiz as will come to erro... Zahir Abd Latif

16:40 Support #11231 (System Integration Test): [SCP D :##5527##] : TAC request in BM issue: Issue is cause by a missing message inside BM resources properties.
provide the patch on 9 September 2020 Stephanie Sufrapto
12:15 Support #11253 (Investigation): [SCP ID :##5548##] : PETRONAS - system unavailable: Updated info from kak ilah on 21 Sept 2020.
All the reported user able to login BIB. Still investigate on how user ... Siti Balqis Othman
11:57 Support #11257 (Closed - End of life cycle): [SCP ID :##5552##] : RPP PayToProxy - Trans Posting ...: Hi,
Kindly attend below request:-
Fuse require account number to be send during transaction posting instead of cu... Zahir Abd Latif

09:48 Support #11253 (Work Completed-End life cycle): [SCP ID :##5548##] : PETRONAS - system unavailable: Hi,
Kindly attend below request:-
Please help to check
1) afifahrazak - 15 September 2020 @ 4.36pm (unable to ... Zahir Abd Latif

11:06 Support #11215 (Pending Customer Feedback): [SCP ID :##5514##] : BIB annual fee issue: Balqis, Sep 7, 2020 08:58 AM:-... Zahir Abd Latif

16:48 Support #11232 (Closed - End of life cycle): [SCP ID :##5528##] : FTL/CA login session expired: Hi,
Kindly attend below request:-
Please help to check below issue:
1. This customer unable to activate Single... Zahir Abd Latif
16:16 Support #11231 (Work Completed-End life cycle): [SCP D :##5527##] : TAC request in BM issue: Hi,
Kindly attend below request:-
TAC request in BM display as below. Please help to check.
!https://support.p... Zahir Abd Latif

17:48 Support #10550: [SCP ID :##5215##] : UPASS JNDI cause session issue and deadlock: Please look into this and is this issue resolved? Tan Lee Yong
17:47 Support #10552: [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : S.B.S.K. PLANTATIONS SDN. BHD. (...: Please look into this and close if not applicable anymore Tan Lee Yong
11:32 Support #11207 (Investigation): [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO TRANSACTION: Siti Balqis Othman
09:48 Support #11208 (Investigation): [SCP ID :##5507##] : statutory register cron error: Siti Balqis Othman

17:18 Support #11207: [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO TRANSACTION: Hi Balqis,
Handing over this case to you as Ilah reported this issue to you.
Regards. Stephanie Sufrapto
17:17 Support #11209 (Work Completed-End life cycle): [SCP ID :##5508##] : BIB customer unable to perfo...: Issue cause by validation.xml set in wrong field.
As urgency , The patch deployed in same day
Zahir,
Kindly clo... Stephanie Sufrapto
16:07 Support #10420 (Closed - End of life cycle): [SCP ID :##5176##] : Incorrect Transaction History...: Issue closed in SCP. Zahir Abd Latif
16:06 Support #10422 (Closed - End of life cycle): [SCP ID :##5177##] : ISSUE - CANNOT DELETE GROUP PR...: Issue closed in SCP. Zahir Abd Latif
11:00 Support #11212 (Work Completed-End life cycle): [SCP ID :##5511##] : Resend SMS pin at token mana...: Reported issue:
IBAM user unable to perform resend SMS pin

Root Cause:
IBAM user unable to perform resend SMS p... Siti Balqis Othman
10:49 Support #11215 (Closed - End of life cycle): [SCP ID :##5514##] : BIB annual fee issue: Hi,
Kindly attend below request:-
BIB annual fee cron was not complete process due to New company created without... Zahir Abd Latif
10:41 Support #11212 (Work Completed-End life cycle): [SCP ID :##5511##] : Resend SMS pin at token mana...: Hi,
Kindly attend below request:-
Resend SMS pin at token management issue as below. Please help to check.
!ht... Zahir Abd Latif

10:08 Support #11209 (Work Completed-End life cycle): [SCP ID :##5508##] : BIB customer unable to perfo...: Hi,
Kindly attend below request:-
BIB customer unable to perform duitnow transfer with error Recipient reference ... Zahir Abd Latif
09:16 Support #11208 (Work Completed-End life cycle): [SCP ID :##5507##] : statutory register cron error: Hi,
Kindly attend below request:-
We notice below error at statutory register cron, please help to check. Sample ... Zahir Abd Latif
09:13 Support #11207 (Work Completed-End life cycle): [SCP ID :##5506##] : LHDN BSR REPORT BLANK IF NO ...: Hi,
Kindly attend below request:-
According to MOSD team, LHDN raised issue BSR file generated is blank and not r... Zahir Abd Latif
09:07 Support #11188 (System Integration Test): [SCP ID :##5493##] : Apple Safari iMac Desktop - TAC no...: Reported issue:
Customer unable to click tac request button when using the Safari browser.
Root Cause:
Upon chec... Siti Balqis Othman

10:34 Support #11188: [SCP ID :##5493##] : Apple Safari iMac Desktop - TAC not display: Hi Balqis,
As per conversation please update on this. Thank you Stephanie Sufrapto

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