B - Production Support » Agrobank Support

May 23, 2022

10:10 Support #13024 (Work Completed-End life cycle): [SCP ID :##6286##] : SESSION EXPIRED AFTER REQUES...

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Customer unable to performed DuitNow transaction since 2020 until now. After ke... Zahir Abd Latif

May 20, 2022

12:41 Support #12953 (Work Completed-End life cycle): [SCP ID :##6261##] : System log for RIB & BIB too...

Hi Zahir, can close this ticket. Patch already migrated to production on 20/5/2022 Siti Balqis Othman

May 18, 2022

15:54 Support #13009 (Work Completed-End life cycle): [SCP ID :##6282##] : AGRONetBIZ Issue : Agrobank ...

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Corporate admin unable to view all list of users in IB Service Administration>U... Zahir Abd Latif

May 13, 2022

18:20 Support #13005 (Work Completed-End life cycle): [SCP ID :##6281##] : reset password - session ex...

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RIB customer unable to reset password, after key in details (Username, acc numb... Zahir Abd Latif

May 12, 2022

12:28 Support #12998 (Work Completed-End life cycle): [SCP ID :##6278##] : EPF status not updated

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1. Customer 1: performed EPF transaction on 12/4/2022. return file date 14/04/2... Zahir Abd Latif

12:25 Support #12997 (New - Begin Life Cycle): [SCP ID :##6277##] : SESSION EXPIRED | INFOLINE IT SOLUT...

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BIB approver unable to approved transaction, when customer click on “Authorizat... Zahir Abd Latif

12:20 Support #12996 (Work Completed-End life cycle): [SCP ID :##6276##] : SESSION EXPIRED AGRONETBIZ ...

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BIB user initiator and approver unable to initiate and approve transaction with... Zahir Abd Latif

12:15 Support #12995 (Work Completed-End life cycle): [SCP ID :##6275##] : unlocked single user session...

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Corporate administrator unable to unlock single user with error session expired... Zahir Abd Latif

May 10, 2022

10:51 Support #12970 (Work Completed-End life cycle): [SCP ID :##6273##] : EV SSL Installation Agronet ...

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Please be informed that we need to update our SSL for agronet before end of thi... Zahir Abd Latif

10:48 Support #12969 (New - Begin Life Cycle): [SCP ID :##6272##] : AGROKEY for Huawei Y6

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Kindly attend below request:-
Customer called Contact Centre and he said he can’t download for ‘Agrokey’ sin... Zahir Abd Latif

April 27, 2022

16:45 Support #12954 (Development / Work In Progress): [SCP ID :##6262##] : Finding in UAT

Siti Balqis Othman

16:27 Support #12954 (Work Completed-End life cycle): [SCP ID :##6262##] : Finding in UAT

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condition: FMS flag set to FALSE
issue: no error message display if confirm tr... Zahir Abd Latif

16:00 Support #12953 (Development / Work In Progress): [SCP ID :##6261##] : System log for RIB & BIB to...

Siti Balqis Othman

14:57 Support #12953 (Work Completed-End life cycle): [SCP ID :##6261##] : System log for RIB & BIB too...

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Kindly attend below request:-
After log4j2 implementation we notice that log file generated for RIB & BIB sys... Zahir Abd Latif

14:14 Support #12876 (Work Completed-End life cycle): [SCP ID :##6210##] : Edit Approval Matrix Issue

Dear Zahir,
Can close this ticket, already migrated to production on 26/04/2022 under migration ID183 Siti Balqis Othman

14:13 Support #12876 (Development / Work In Progress): [SCP ID :##6210##] : Edit Approval Matrix Issue

Siti Balqis Othman

14:12 Support #11550 (Work Completed-End life cycle): [SCP D :##5761##] : Change the error code from 1A...

Dear zahir,
can close this ticket. Migrated on 08.03.2022 under Migration ID178 Siti Balqis Othman

14:11 Support #11550 (New - Begin Life Cycle): [SCP D :##5761##] : Change the error code from 1A(B2C) a...

Siti Balqis Othman

14:11 Support #11550 (Code Review): [SCP D :##5761##] : Change the error code from 1A(B2C) and 1B(B2B1)...

Siti Balqis Othman