B - Production Support » KFH Support

March 17, 2014

12:21 Support #4219 (Work Completed-End life cycle): [Request ID :##2079##] : Prod Issue - HD00014945 -...

Customer reported that the IB Registration Report dated 13.3.14 was unavailable for retrieval from BVMC Ahmad Hazri

March 12, 2014

14:18 Support #4150 (Work Completed-End life cycle): SCP ID # 2033 : Court Payment Failed - 19.02.2014

Updated from chooi,
this issue has been resolved but they still waiting for KFH IT to revert the root cause. Nor Shuhaida Subri

March 03, 2014

18:16 Support #4188 (Pending Customer Feedback): [Request ID :##2063##] : RFI CREDITING PROCESS W1 - C...

Ahmad Hazri

11:39 Support #4188 (Work Completed-End life cycle): [Request ID :##2063##] : RFI CREDITING PROCESS W1...

Please attend below user request... Ahmad Hazri

February 26, 2014

14:29 Support #3916 (Work Completed-End life cycle): SCP ID #: 1458 - Standard ID Format (Business Reg...

Consider resolved after implementing the Second ID Validation enhancement. Nor Shuhaida Subri

13:38 Change #4134 (Closed - End of life cycle): [SCP ID : 2016] - About Us - Financial Results

Changes under bvmc content. Nor Shuhaida Subri

13:34 Task #1285 (Finished Development): Bill Pay to Courts

Migrated to production. Nor Shuhaida Subri

February 25, 2014

17:35 Support #4113 (Closed - End of life cycle): [SCP ID : 1981] - Fw: System Notice (e-Pay)

Case closed. Root caused: routing issue Ahmad Hazri

12:20 Support #4150 (Pending Customer Feedback): SCP ID # 2033 : Court Payment Failed - 19.02.2014

Pending revert from IT (KFH) Nor Shuhaida Subri

12:13 Support #4150 (Development / Work In Progress): SCP ID # 2033 : Court Payment Failed - 19.02.2014

Ahmad Hazri

12:01 Support #4150: SCP ID # 2033 : Court Payment Failed - 19.02.2014

Hi Azraf / Firdaus,
Please check.
Application can't connect to https://203.223.144.228:8843/KFH/KFHReserveForm.... Nor Shuhaida Subri

11:52 Support #4108 (Work Completed-End life cycle): [SCP ID : 1977 ]- Numeous iPAY Trx Failed - 27.01.14

Firewall issue Nor Shuhaida Subri

11:29 Support #4108 (Pending Customer Feedback): [SCP ID : 1977 ]- Numeous iPAY Trx Failed - 27.01.14

Ahmad Hazri

11:28 Support #4108: [SCP ID : 1977 ]- Numeous iPAY Trx Failed - 27.01.14

updated by shuhaida... Ahmad Hazri

11:23 Support #4065 (Work Completed-End life cycle): SCP Request ID :##1902## : RFI CREDITING PROCESS e...

We found out that there are invalid data in RFI Nacha file (window 2).
The Process Code for these transactions are ... Nor Shuhaida Subri

11:22 Support #1957 (Closed - End of life cycle): Netbackup login failed

Copy back the binary file resolved the issue. Ahmad Hazri

11:03 Support #3916: SCP ID #: 1458 - Standard ID Format (Business Registration ID no.)

Vincent, please update the status? Tan Lee Yong

11:02 Support #1517 (Closed - End of life cycle): PENTEST - Directory Traversal

Customer apply at F5 level Ahmad Hazri

09:38 Support #4169 (Closed - End of life cycle): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due ...

Please attend below user query:... Ahmad Hazri

09:33 Support #4168 (Work Completed-End life cycle): [Request ID :##2042##] : Unable to delete SI via ...

Please attend below user query
Customer unable to delete SI via KFH Online. System been logout once she click butt... Ahmad Hazri

09:30 Support #4167 (Work Completed-End life cycle): [SCP ID :##2041##] : Unsuccesful Open Bill Payment...

Please attend below user query:
The customer below performed open bill payment via kfhonline but transaction was ... Ahmad Hazri

February 20, 2014

11:55 Support #4150 (Work Completed-End life cycle): SCP ID # 2033 : Court Payment Failed - 19.02.2014

Pls assist to investigate the reason why the below trxn failed as according to M1 this transaction didn't reach at th... William Gozali Tan

February 19, 2014

16:46 Support #4146 (Closed - End of life cycle): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions

Reported by Surianie... Ahmad Hazri