Activity

From October 07, 2015 to November 05, 2015

November 05, 2015

Avatar?id=1733&size=24 17:01 Support #5653 (Closed - End of life cycle): Re: [SCP ID :##2839##] : WEBSITE INFO: Mplus
Hafiz
Please assist on this.
====
Please upload the "Mplus performance.." file as attached.
Also attached a... Ahmad Hazri
Avatar?id=1733&size=24 15:21 Support #5651 (Closed - End of life cycle): [SCP ID :##2840##] : WEBSITE - info - Junior Gold ac...
Hafiz
Kindly help
============
Pls update the attached file in the link below.
http://www.kfh.com.my/kfhmb/... Ahmad Hazri

November 04, 2015

10:14 Support #5627 (Development / Work In Progress): [SCP ID :##2835##] : No RIM number in BVMC Report.
Zahir Abd Latif
10:12 Support #5571 (Closed - End of life cycle): [SCP ID :##2821##] : 1 Successful IBG Trx not send to...
Issue closed in SCP. Zahir Abd Latif
08:59 Support #5633 (Closed - End of life cycle): [SCP ID :##2836##] : DESKMATE - update contact detail...
Issue closed in SCP. Zahir Abd Latif

November 03, 2015

14:52 Support #5633 (Pending Customer Feedback): [SCP ID :##2836##] : DESKMATE - update contact details...
Update by Hafiz,Nov 3, 2015 02:51 PM-... Zahir Abd Latif
14:01 Support #5633 (Closed - End of life cycle): [SCP ID :##2836##] : DESKMATE - update contact detail...
Hi,
Kindly attend below request:
Pls change the phone numbers of the following staff - DESKMATE:
Nita Aidura ... Zahir Abd Latif

November 02, 2015

11:05 Support #5575 (Closed - End of life cycle): [SCP ID :##2823##] : User id not found in BVMC.
Issue closed in SCP. Zahir Abd Latif
10:47 Support #5601 (Closed - End of life cycle): [SCP ID :##2830##] : Website: Update document.
Issue closed in SCP. Zahir Abd Latif
10:43 Support #5627 (Closed - End of life cycle): [SCP ID :##2835##] : No RIM number in BVMC Report.
Hi,
Kindly attend below request:... Zahir Abd Latif

October 29, 2015

10:23 Support #5585 (Closed - End of life cycle): [SCP ID :##2825##] : Deskmate Sales Referral.
Update by Rozita in SCP, Oct 29, 2015 10:13 AM:-... Zahir Abd Latif

October 28, 2015

13:25 Support #5601 (Pending Customer Feedback): [SCP ID :##2830##] : Website: Update document.
Update by Hafiz, Oct 28, 2015 12:50 PM:-... Zahir Abd Latif
10:15 Support #5601 (Closed - End of life cycle): [SCP ID :##2830##] : Website: Update document.
Hi,
Kindly attend below request:
Pls replace the updated PDF file in the link below. The file it listed as "too ... Zahir Abd Latif

October 27, 2015

09:52 Support #5534 (Closed - End of life cycle): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll...
Issue closed in SCP. Zahir Abd Latif
09:50 Support #5532 (Closed - End of life cycle): [SCP ID :##2811##] : Termination of TM Bill Payment
Issue closed in SCP. Zahir Abd Latif
09:48 Support #5576 (Closed - End of life cycle): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges u...
Issue closed in SCP. Zahir Abd Latif
09:46 Support #5587 (Closed - End of life cycle): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.
Issue closed in SCP. Zahir Abd Latif
09:45 Support #5588 (Closed - End of life cycle): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014...
Issue closed in SCP. Zahir Abd Latif
09:12 Support #5571 (Pending Customer Feedback): [SCP ID :##2821##] : 1 Successful IBG Trx not send to ...
Update by Hafiz, Oct 26, 2015 07:30 PM:-... Zahir Abd Latif

October 23, 2015

16:02 Support #5585 (Pending Customer Feedback): [SCP ID :##2825##] : Deskmate Sales Referral.
Update by Hafiz, Oct 23, 2015 03:48 PM:-
Hi Puan Rozita
We found sql at debug mode. Maybe this can help to solv... Zahir Abd Latif
15:50 Support #5590 (Closed - End of life cycle): [SCP ID :##2828##] : WEBSITE - update text.
Issue closed in SCP. Zahir Abd Latif
15:08 Support #5590 (Pending Customer Feedback): [SCP ID :##2828##] : WEBSITE - update text.
Update by Hafiz, Oct 23, 2015 03:07 PM:-... Zahir Abd Latif
14:59 Support #5587 (Pending Customer Feedback): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.
Update by Hafiz, Oct 23, 2015 02:56 PM:-... Zahir Abd Latif
14:58 Support #5588 (Pending Customer Feedback): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014 ...
Update by Hafiz, Oct 23, 2015 02:51 PM:-... Zahir Abd Latif
11:38 Support #5576 (Pending Customer Feedback): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges up...
Update by Hafiz, Oct 23, 2015 11:33 AM:-... Zahir Abd Latif
11:08 Support #5590 (Closed - End of life cycle): [SCP ID :##2828##] : WEBSITE - update text.
Hi,
Kindly attend below request:
Please use the attached text for:
About Us > Company Profile > About KFH Mala... Zahir Abd Latif
09:41 Support #5588 (Closed - End of life cycle): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014...
Hi,
Kindly attend below request:
Pls upload the attached files (3 in total):
1. HR- 2014 Further clarification... Zahir Abd Latif
09:29 Support #5576 (Development / Work In Progress): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charg...
Zahir Abd Latif
09:22 Support #5587 (Closed - End of life cycle): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.
Hi,
Kindly attend below request:
Pls upload the attached -
DESKMATE > HR MATTERS > CIRCULARS > 2015 Zahir Abd Latif

October 22, 2015

17:44 Support #5585 (Closed - End of life cycle): [SCP ID :##2825##] : Deskmate Sales Referral.
Hi,
Kindly attend below request:
Deskmate Sales Referral performed by user was not captured by the system. Zahir Abd Latif
11:55 Task #5354 (Closed - End of life cycle): [SCP ID :##2487##] : CMS Disaster Recovery for KFH Labuan
Last update by Hafidzah, Sep 28, 2015 03:51 PM:-... Zahir Abd Latif
11:48 Support #5186 (Closed - End of life cycle): [SCP ID :##2578##] : VAPT Findings for Year 2014 (Int...
Issue closed in SCP.
 Zahir Abd Latif
11:45 Support #5116 (Closed - End of life cycle): [SCP ID :##2531##] : No email notification & job wa...
Issue closed in SCP. Zahir Abd Latif
11:31 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table
Last update, 17 September 2015 at 14:00:-... Zahir Abd Latif
09:23 Support #5575 (Pending Customer Feedback): [SCP ID :##2823##] : User id not found in BVMC.
Update by Hafiz in SCP, Oct 21, 2015 08:50 PM:-... Zahir Abd Latif

October 21, 2015

15:58 Support #5534: [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll Free No.
Dear all,
Attached is the test result for the issue.
Thank you. Lizahwati Basirun
15:26 Support #5533: [SCP ID :##2812##] : Bulk transfer on 05.10.2015 - Unsuccesful payment (RM613.07)
Dear Hafiz,
I have try to replicate the issue with the exact amount as customer report and the status is successfu... Lizahwati Basirun
12:56 Support #5568 (Closed - End of life cycle): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction...
Update from Akmal in SCP, Oct 21, 2015 12:00 PM:-... Zahir Abd Latif
12:31 Support #5576 (Closed - End of life cycle): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges u...
Hi,
Kindly attend below request:... Zahir Abd Latif
12:07 Support #5532 (Pending Customer Feedback): [SCP ID :##2811##] : Termination of TM Bill Payment
Update from Hafiz in SCP, Oct 21, 2015 12:00 PM:-... Zahir Abd Latif
11:59 Support #5568 (Pending Customer Feedback): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction ...
Oct 21, 2015 11:49 AM:-
Reply to user as below:-
Our scope of support is to provide content update via BVMC and D... Zahir Abd Latif
11:55 Support #5534 (Pending Customer Feedback): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll ...
Update from Hafiz in SCP, Oct 21, 2015 11:50 AM:-... Zahir Abd Latif

October 20, 2015

19:26 Support #5575 (Closed - End of life cycle): [SCP ID :##2823##] : User id not found in BVMC.
Hi,
Kindly attend below request:
There is one request from customer to unlock his kfhonline account, however upon... Zahir Abd Latif
11:20 Support #5571 (Closed - End of life cycle): [SCP ID :##2821##] : 1 Successful IBG Trx not send to...
Hi,
Kindly attend below request:... Zahir Abd Latif

October 16, 2015

14:42 Support #5568: [SCP ID :##2820##] : INTRANET - Deskmate - Extraction of sales referral programme ...
Dear Hafiz,
Kindly assist.
Thanks. Zahir Abd Latif
10:02 Support #5568 (Closed - End of life cycle): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction...
Hi,
Kindly attend below request:... Zahir Abd Latif

October 15, 2015

14:37 Support #5524 (Closed - End of life cycle): [SCP ID :##2809##] : Some report for OFI Nacha Genera...
Email user to verify based on our finding and purposed solutions.
Issue closed in SCP. Zahir Abd Latif
14:33 Support #5566 (Closed - End of life cycle): [SCP ID :##2819##] : Services - update e-Biller lists
Update from Akmal, Oct 15, 2015 02:23 PM:-... Zahir Abd Latif
14:31 Support #5524 (Pending Customer Feedback): [SCP ID :##2809##] : Some report for OFI Nacha Generat...
Zahir Abd Latif
14:28 Support #5524 (Closed - End of life cycle): [SCP ID :##2809##] : Some report for OFI Nacha Genera...
Zahir Abd Latif
14:13 Support #5566 (Pending Customer Feedback): [SCP ID :##2819##] : Services - update e-Biller lists
Update from Kah Yan, Oct 15, 2015 11:10 AM:-... Zahir Abd Latif
10:41 Support #5566 (Closed - End of life cycle): [SCP ID :##2819##] : Services - update e-Biller lists
Hi,
Kindly attend below request:
Pls follow below link and make changes according to attachment.
http://www.kf... Zahir Abd Latif
10:10 Support #5534 (Development / Work In Progress): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect ...
Update from Hafiz, Oct 7, 2015 04:14 PM:-... Zahir Abd Latif
10:08 Support #5533 (Development / Work In Progress): [SCP ID :##2812##] : Bulk transfer on 05.10.2015 ...
Zahir Abd Latif
10:07 Support #5532 (Development / Work In Progress): [SCP ID :##2811##] : Termination of TM Bill Payment
Update from Hafiz, Oct 7, 2015 03:23 PM:-... Zahir Abd Latif
09:48 Support #5524 (Pending Customer Feedback): [SCP ID :##2809##] : Some report for OFI Nacha Generat...
Update from Hafiz, Oct 5, 2015 04:20 PM:-
Please check cronjob to synchronize share folder between server. If this... Zahir Abd Latif
09:29 Support #5556 (Closed - End of life cycle): [SCP ID :##2818##] : Banner - change, move.
Update from Akmal in SCP, Oct 15, 2015 08:21 AM:=... Zahir Abd Latif

October 13, 2015

18:05 Support #5556 (Pending Customer Feedback): [SCP ID :##2818##] : Banner - change, move.
Updated. Yap Kah Yan
15:34 Support #5556 (Closed - End of life cycle): [SCP ID :##2818##] : Banner - change, move.
Hi,
Kindly attend below request:... Zahir Abd Latif
15:07 Support #5541 (Closed - End of life cycle): [SCP ID :##2817##] : INTRANET - DESKMATE
Confirmation to close case by akmal, Oct 13, 2015 02:58 PM:-
Issue closed in SCP. Zahir Abd Latif
14:48 Support #5541 (Pending Customer Feedback): [SCP ID :##2817##] : INTRANET - DESKMATE
Updated. Yap Kah Yan
10:42 Support #5541: [SCP ID :##2817##] : INTRANET - DESKMATE
Dear Kah yan,
Kindly assist.
Thanks. Zahir Abd Latif
10:20 Support #5541 (Closed - End of life cycle): [SCP ID :##2817##] : INTRANET - DESKMATE
Hi,
Kindly attend below request:
HOME PAGE: http://deskmate.kfh.com.my
!https://mail.google.com/mail/u/0/?ui=2... Zahir Abd Latif

October 09, 2015

14:51 Support #5535 (Closed - End of life cycle): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED B...
Update from Akmal, Oct 9, 2015 11:33 AM:-... Zahir Abd Latif
09:53 Support #5535 (Pending Customer Feedback): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED BY...
Task done. Waiting customer to verify as per requested. Zahir Abd Latif

October 08, 2015

14:15 Support #5535 (Closed - End of life cycle): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED B...
Hi,
Kindly attend below request:
Pls replace banner 3 and put the one attached here at HOME PAGE. When clicked o... Zahir Abd Latif

October 07, 2015

11:39 Support #5534 (Closed - End of life cycle): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll...
Hi,
Kindly attend below request:... Zahir Abd Latif
11:32 Support #5532: [SCP ID :##2811##] : Termination of TM Bill Payment
Assalam Hafiz,
Kindly assist on this issue.
Thank you. Lizahwati Basirun
 

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