Activity

From February 16, 2016 to March 16, 2016

March 16, 2016

17:43 Support #6085 (Closed - End of life cycle): [SCP ID :##3019##] : WEBSITE: Replace ICM Visual (Ful...
Hi,
Kindly attend below request:
Kindly proceed to replace current visual with the new one:
http://kfhonline.c... Zahir Abd Latif
11:23 Support #6028 (Pending Customer Feedback): [SCP ID :##3000##] : WEBSITE & DESKMATE - update of in...
Update by Hafiz,
Done last week. Zahir Abd Latif
11:11 Support #6045 (Pending Customer Feedback): [SCP ID :##3009##] : DESKMATE - remove BANNER 4.
Zahir Abd Latif

March 15, 2016

15:50 Support #6028 (Development / Work In Progress): [SCP ID :##3000##] : WEBSITE & DESKMATE - update ...
Dear Hafiz,
I think the uploaded document is not correct.
Kindly recheck.
Document for deskmate is uploaded to... Yap Kah Yan
14:52 Support #6058 (Pending Customer Feedback): [SCP ID :##3013##] : WEBSITE - To add JomPay Web Banner.
Yap Kah Yan
14:41 Support #6078 (Closed - End of life cycle): [SCP ID :##3017##] : DESKMATE: Contact Update for Cor...
Verified OK by Azli.
Issue closed in SCP. Zahir Abd Latif
14:41 Support #6045: [SCP ID :##3009##] : DESKMATE - remove BANNER 4.
Not sure which is banner 4 (to be removed).
Hafiz,
Kindly update if you have removed the banner 4.
Thank you... Yap Kah Yan
14:27 Support #6031 (Pending Customer Feedback): [SCP ID :##3002##] : WEBSITE BANNER- remove.
only see 4 banners. Yap Kah Yan
14:09 Support #6078 (Pending Customer Feedback): [SCP ID :##3017##] : DESKMATE: Contact Update for Corp...
Yap Kah Yan
11:23 Support #6078 (Closed - End of life cycle): [SCP ID :##3017##] : DESKMATE: Contact Update for Cor...
Hi,
Kindly attend below request:
Please remove Fazlynn Nadira Mohd Azrul Raj from Corporate Communications.
http... Zahir Abd Latif

March 09, 2016

10:13 Support #6033 (Closed - End of life cycle): [SCP ID :##3004##] : WEBSITE BANNER- REMOVE.
Issue closed in SCP. Zahir Abd Latif
10:10 Support #6017 (Closed - End of life cycle): [SCP ID :##2996##] : iPAY rejected - 29/02/2016.
Issue closed in SCP. Zahir Abd Latif
10:08 Support #6058 (Closed - End of life cycle): [SCP ID :##3013##] : WEBSITE - To add JomPay Web Banner.
Hi,
Kindly attend below request:
To add JomPay Web Banner at Corporate Website and link to http://www.jompay.com.... Zahir Abd Latif

March 08, 2016

16:08 Support #6051 (Closed - End of life cycle): [SCP ID :##3012##] : DESKMATE - Change of Name in Sta...
Hi,
Kindly attend below request:
To change staff name in Staff Referral Deskmate>Home>Staff Referral
To replace ... Zahir Abd Latif
15:44 Support #6050 (Closed - End of life cycle): [SCP ID :##3011##] : DESKMATE - Add Name in Staff Ref...
Hi,
Kindly attend below request:
To add Tanjung Manis Branch Staff in Deskmate>Home>Staff Referral
Khadtizah K... Zahir Abd Latif
09:51 Support #6024 (Closed - End of life cycle): [SCP ID :##2999##] : DESKMATE - new hires.
Verified OK.
Issue closed in SCP. Zahir Abd Latif
09:44 Support #6017 (Pending Customer Feedback): [SCP ID :##2996##] : iPAY rejected - 29/02/2016.
Update by Hafiz, Mar 7, 2016 07:53 PM:-... Zahir Abd Latif

March 07, 2016

17:41 Support #6045 (Closed - End of life cycle): [SCP ID :##3009##] : DESKMATE - remove BANNER 4.
Hi,
Kindly attend below request:
Please remove BANNER NO. 4. Thank you Zahir Abd Latif
16:30 Support #6040 (Closed - End of life cycle): [SCP ID :##3007##] : WEBSITE - linking logo.
Hi,
Kindly attend below request:
Please add and link the logo attached to the following site:
!https://mail.go... Zahir Abd Latif
12:16 Support #6033 (Pending Customer Feedback): [SCP ID :##3004##] : WEBSITE BANNER- REMOVE.
Zahir Abd Latif
11:40 Support #6017 (Development / Work In Progress): [SCP ID :##2996##] : iPAY rejected - 29/02/2016.
Update by Hafiz, 3 March 2016 at 12:08:-... Zahir Abd Latif
11:38 Support #6012 (Development / Work In Progress): [SCP ID :##2993##] : CMS Transaction Process Alert.
Zahir Abd Latif
11:37 Support #5972 (Closed - End of life cycle): [SCP ID :##2975##] : Gold Online Sell Problem.
Pending for IT to test.
Issue closed in SCP. Zahir Abd Latif
11:35 Support #6007 (Closed - End of life cycle): [SCP ID :##2985##] : WEBSITE - Content Update (e-Bill...
Issue closed in SCP. Zahir Abd Latif
11:33 Support #5958 (Closed - End of life cycle): [SCP ID :##2966##] : BVMC Internet Trx Report Contain...
Issue closed in SCP. Zahir Abd Latif
11:32 Support #5932 (Closed - End of life cycle): [SCP ID :##2947##] : KFH Online Security Question Pro...
Update by Lizahwati, 01/03/2016[Penril] - Hafiz already asked customer to reset security question, because the data i... Zahir Abd Latif
10:13 Support #5875 (Closed - End of life cycle): [SCP ID :##2909##] : Prod Issue - EPF Report dated 22...
Issue closed in SCP. Zahir Abd Latif

March 04, 2016

15:36 Support #6022 (Closed - End of life cycle): [SCP ID :##2998##] : URGENT: Request to change the sl...
Issue closed in SCP.
 Zahir Abd Latif
15:18 Support #6033 (Closed - End of life cycle): [SCP ID :##3004##] : WEBSITE BANNER- REMOVE.
Hi,
Kindly attend below request:
Please remove BANNER 2 from the website.
Thank you. Zahir Abd Latif
09:15 Support #6024 (Pending Customer Feedback): [SCP ID :##2999##] : DESKMATE - new hires.
Zahir Abd Latif

March 03, 2016

16:11 Support #6031 (Closed - End of life cycle): [SCP ID :##3002##] : WEBSITE BANNER- remove.
Hi,
Kindly attend below request:
HOME PAGE - Please remove BANNER 1. As such, BANNER 2 will become the new BANNE... Zahir Abd Latif
14:58 Support #6028 (Closed - End of life cycle): [SCP ID :##3000##] : WEBSITE & DESKMATE - update of i...
Hi,
Kindly attend below request:
Pls REPLACE the documents as attached.
Website:
http://www.kfh.com.my/kfhm... Zahir Abd Latif
14:13 Support #6022 (Pending Customer Feedback): [SCP ID :##2998##] : URGENT: Request to change the sli...
Zahir Abd Latif

March 02, 2016

16:54 Support #6024 (Closed - End of life cycle): [SCP ID :##2999##] : DESKMATE - new hires.
Hi,
Kindly attend below request:
Pls upload the following at the DESKMATE home page, pls follow same existing for... Zahir Abd Latif
14:51 Support #6022 (Closed - End of life cycle): [SCP ID :##2998##] : URGENT: Request to change the sl...
Hi,
Kindly attend below request:
URGENT: Kindly replace the existing slides in Deskmate with the new amended slid... Zahir Abd Latif
11:53 Support #6016 (Closed - End of life cycle): [SCP ID :##2994##] : WEBSITE - CORPORATE INFO.
Verified OK by Akmal.
Issue closed in SCP. Zahir Abd Latif
10:06 Support #6020 (Closed - End of life cycle): [SCP ID :##2997##] : Different TXNReferrence for Celc...
Hi,
Kindly attend below request:
Please help to investigate on Celcom Bill Payment performed from BIB account whi... Zahir Abd Latif
09:20 Support #5875: [SCP ID :##2909##] : Prod Issue - EPF Report dated 22.12.15 Not Available at BVMC.
Update by Hafiz, Mar 1, 2016 06:09 PM:-
Salam Ashikin,
From our investigation. we cannot found any error after si... Zahir Abd Latif
09:16 Support #6016 (Pending Customer Feedback): [SCP ID :##2994##] : WEBSITE - CORPORATE INFO.
Zahir Abd Latif

March 01, 2016

12:04 Support #6007 (Pending Customer Feedback): [SCP ID :##2985##] : WEBSITE - Content Update (e-Bille...
Zahir Abd Latif
10:44 Support #6017 (Closed - End of life cycle): [SCP ID :##2996##] : iPAY rejected - 29/02/2016.
Hi,
Kindly attend below request:
Kindly help to investigate on one reported case on iPAY rejected transaction, pe... Zahir Abd Latif
10:25 Support #5986 (Closed - End of life cycle): [SCP ID :##2981##] : IB DR - pointing.
Issue closed in SCP. Zahir Abd Latif
09:27 Support #6016 (Closed - End of life cycle): [SCP ID :##2994##] : WEBSITE - CORPORATE INFO.
Hi,
Kindly attend below request:
Please update the contents with the following text, only change for the first se... Zahir Abd Latif
09:15 Support #6011 (Closed - End of life cycle): [SCP ID :##2991##] : DESKMATE - Upload Circular: HCD ...
Verified and confirmed by Azli.
Issue closed in SCP. Zahir Abd Latif

February 29, 2016

09:51 Support #6012 (Closed - End of life cycle): [SCP ID :##2993##] : CMS Transaction Process Alert.
Hi,
Kindly attend below request:
Please help to investigate on reported issue of customer still receiving the not... Zahir Abd Latif
09:18 Support #6011 (Pending Customer Feedback): [SCP ID :##2991##] : DESKMATE - Upload Circular: HCD -...
Zahir Abd Latif

February 26, 2016

17:41 Support #6011 (Closed - End of life cycle): [SCP ID :##2991##] : DESKMATE - Upload Circular: HCD ...
Hi,
Kindly attend below request:
Please upload the document on DESKMATE:
HR MATTERS > CIRCULARS > 2016
!htt... Zahir Abd Latif
09:45 Support #6006 (Closed - End of life cycle): [SCP ID :##2984##] : WEBSITE - INFO update - DEBIT CARD.
Issue closed in SCP. Zahir Abd Latif
09:44 Support #5924 (Closed - End of life cycle): [SCP ID :##2938##] : Epay Extra Successful transactio...
Issue closed in SCP. Zahir Abd Latif

February 25, 2016

17:37 Support #5986 (Pending Customer Feedback): [SCP ID :##2981##] : IB DR - pointing.
KFH DR need to connect to KFHIB03 and KFHIB04 because of the bv is replicate from production. In order to change the ... Ngoh Chee Ping
09:31 Support #6006 (Pending Customer Feedback): [SCP ID :##2984##] : WEBSITE - INFO update - DEBIT CARD.
Zahir Abd Latif
09:25 Support #6007 (Closed - End of life cycle): [SCP ID :##2985##] : WEBSITE - Content Update (e-Bill...
Hi,
Kindly attend below request:
Corporate Website Change - to update (add and/or rename) the content of e-Biller... Zahir Abd Latif

February 24, 2016

16:55 Support #6006 (Closed - End of life cycle): [SCP ID :##2984##] : WEBSITE - INFO update - DEBIT CARD.
Hi,
Kindly attend below request:
Pls replace the document with the attached in the link below:
http://www.kfh.... Zahir Abd Latif
14:30 Support #5924 (Pending Customer Feedback): [SCP ID :##2938##] : Epay Extra Successful transaction...
Root Cause:
No response from epay. Refer to log below for the comparison of no response and with response log.
+L... Ngoh Chee Ping
11:50 Support #5924 (Development / Work In Progress): [SCP ID :##2938##] : Epay Extra Successful transa...
Zahir Abd Latif
11:48 Support #5627 (Closed - End of life cycle): [SCP ID :##2835##] : No RIM number in BVMC Report.
Issue closed in SCP. Zahir Abd Latif
11:45 Support #5959 (Closed - End of life cycle): [SCP ID :##2967##] : IBG Charges for Failed Trx.
Update by Hafiz, Feb 18, 2016 11:30 AM:-... Zahir Abd Latif
11:40 Support #5916 (Closed - End of life cycle): [SCP ID :##2936##] : No email notification and rentas...
Update from hafiz, Jan 14, 2016 05:17 PM:-
This issue happen since 2012 until now. New info form chooi. They get ... Zahir Abd Latif
11:37 Support #5863 (Closed - End of life cycle): [SCP ID :##2906##] : Activity Disaster Recovery(DR) I...
Closed case at this moment since pending user to clarify. Zahir Abd Latif
11:30 Support #5763 (Closed - End of life cycle): [SCP ID :##2879##] : E-stmt Labuan retrieval error (s...

Advise user to further check on the below items:
1) Please help to get us this file from Prod server /opt/BV1TO1... Zahir Abd Latif
11:20 Support #5672 (Closed - End of life cycle): [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015
Zahir Abd Latif
11:20 Support #5672: [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015
Issue closed in SCP. Zahir Abd Latif
11:12 Support #5958 (Pending Customer Feedback): [SCP ID :##2966##] : BVMC Internet Trx Report Contains...
Update by Hafiz, Feb 24, 2016 11:07 AM:-... Zahir Abd Latif

February 22, 2016

14:50 Support #5986 (Closed - End of life cycle): [SCP ID :##2981##] : IB DR - pointing.
Hi,
Kindly attend below request:
Please help to check why DR server still try to connect to KFHIB04 ( production ... Zahir Abd Latif
10:51 Support #5972 (Pending Customer Feedback): [SCP ID :##2975##] : Gold Online Sell Problem.
Update by Hafiz, Feb 19, 2016 04:16 :-
Salam Ashikin,
From our investigation, we found esb late to return messa... Zahir Abd Latif

February 18, 2016

14:16 Support #5932 (Pending Customer Feedback): [SCP ID :##2947##] : KFH Online Security Question Prob...
Update from Hafiz, 18 February 2016 at 12:17:-
No error/bug found in code, log and when try to simulate. kfh wait ... Zahir Abd Latif
14:14 Support #5672 (Pending Customer Feedback): [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015
Update from Hafiz, Feb 18, 2016 11:35 AM:-... Zahir Abd Latif

February 17, 2016

16:45 Support #5968 (Closed - End of life cycle): [SCP ID :##2972##] : WEBSITE BANNER- replace 15/2/2016.
Verified OK by Akmal.
Issue closed in SCP. Zahir Abd Latif
14:28 Support #5968 (Pending Customer Feedback): [SCP ID :##2972##] : WEBSITE BANNER- replace 15/2/2016.
Zahir Abd Latif

February 16, 2016

16:55 Support #5972 (Closed - End of life cycle): [SCP ID :##2975##] : Gold Online Sell Problem.
Hi,
Kindly attend below request:
Please help to investigate on the unsuccessful gold sell, however Customers Gold... Zahir Abd Latif
 

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