Activity
From April 07, 2016 to May 06, 2016
May 05, 2016
- 17:59 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.
- Hi,
Kindly attend below request:
There is one complaint from a customer whereby she's encountered error message o... - 17:22 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.
- Hi,
Kindly attend below request:
HOME PAGE > CLIENT CHARTER (bottom left hand side)
http://www.kfh.com.my/kf... - 14:40 Support #6209 (Closed - End of life cycle): [SCP ID :##3078## : WEBSITE & DESKMATE - update of info.
- Issue closed in SCP.
- 14:23 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.
- Verified Ok by Akmal.
Issue closed in SCP. - 14:16 Support #6227 (Pending Customer Feedback): [SCP ID :##3100##] : WEBSITE - highlights section.
- 10:35 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.
- Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
Please REMOVE ITEM 2 and PUT THE FOLLOWING AS I... - 09:46 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.
- Issue closed in SCP.
May 04, 2016
- 15:27 Support #6225 (Pending Customer Feedback): [SCP ID :##3098##] : BVMC Fraud report.
- Already provide conditions below to Shikin
Consumer:
Fraud Alert Transfer Report - Amount
- STATUS='Accepted' ... - 12:36 Support #6226 (Closed - End of life cycle): [SCP ID :##3099##] : BVMC report not tally for CMS IB...
- Hi,
Kindly attend below request:
Currently we having problem with 1 CMS IBG trx dated 29/04/2016 amounted RM13250... - 12:26 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.
- Hi,
Kindly attend below request:
Kindly help to provide the current condition when generating below reports since...
April 29, 2016
- 16:18 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...
- Verified by Akmal.
Issue closed in SCP. - 10:17 Support #6221 (Pending Customer Feedback): [SCP ID :##3092##] : WEBSITE BANNER- place and externa...
April 28, 2016
- 12:39 Support #6211 (Closed - End of life cycle): [SCP ID :##3080##] : DESKMATE - update info..
- Verified OK by Akmal.
Issue closed in SCP. - 09:11 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...
- Hi,
Kindly attend below request:
please upload as Banner No. 1 and link to. Please movethe rest of the banners as... - 09:08 Support #6220 (Closed - End of life cycle): [SCP ID :##3090##] : DESKMATE: Directory Update (1. N...
- Issue closed in SCP.
April 27, 2016
- 11:03 Support #6220 (Pending Customer Feedback): [SCP ID :##3090##] : DESKMATE: Directory Update (1. Ne...
April 26, 2016
- 14:32 Support #6220 (Closed - End of life cycle): [SCP ID :##3090##] : DESKMATE: Directory Update (1. N...
- Hi,
Kindly attend below request:
1. To add in Risk Management directory
http://deskmate.kfh.com.my/index.p... - 11:38 Support #6218 (Closed - End of life cycle): [SCP ID :##3088##] : DESKMATE: Directory Update (1. C...
- Verified by Azli.
Issue closed in SCP. - 11:29 Support #6218 (Pending Customer Feedback): [SCP ID :##3088##] : DESKMATE: Directory Update (1. Co...
- 11:12 Support #6211 (Pending Customer Feedback): [SCP ID :##3080##] : DESKMATE - update info..
- 09:46 Support #6203 (Pending Customer Feedback): [SCP ID :##3073##] : SI & TAC issue.
- Update by Hafiz, Apr 25, 2016 06:40 PM:-...
- 09:13 Support #6217 (Closed - End of life cycle): [SCP ID :##3087##] : DESKMATE: Corporate Rate 2016.
- Verified OK by Azli.
Issue closed in SCP. - 09:11 Support #6208 (Closed - End of life cycle): [SCP ID :##3077##] : CORPORATE WEBSITE: Press Release...
- Verified OK by Azli.
Issue closed in SCP. - 09:03 Support #6218 (Closed - End of life cycle): [SCP ID :##3088##] : DESKMATE: Directory Update (1. C...
- Hi,
Kindly attend below request:
1. To remove Ahmad Rizal Amir Hamzah from Commercial Banking
!https://mail.goog...
April 25, 2016
- 17:24 Support #6208 (Pending Customer Feedback): [SCP ID :##3077##] : CORPORATE WEBSITE: Press Release ...
- 16:50 Support #6217 (Closed - End of life cycle): [SCP ID :##3087##] : DESKMATE: Corporate Rate 2016.
- Hi,
Kindly attend below request:
Kindly help to upload the following:
http://deskmate.kfh.com.my/index.php?optio... - 16:45 Support #6216 (Closed - End of life cycle): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (D...
- Hi,
Kindly attend below request:
There is one successful prepaid top up performed by customer via KFHOnline, howe... - 09:49 Support #6182 (Closed - End of life cycle): [SCP ID :##3066##] : KFH Portal unreachable - Sunday ...
- Update by Lizahwati, 22 April 2016 at 20:17:-...
April 22, 2016
- 17:39 Support #6205 (Closed - End of life cycle): [SCP ID :##3075##] : DESKMATE - upload CIRCULAR.
- Issue closed in SCP.
- 17:38 Support #6204 (Closed - End of life cycle): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.
- Issue closed in SCP.
- 09:36 Support #6204 (Pending Customer Feedback): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.
- 09:31 Support #6211 (Closed - End of life cycle): [SCP ID :##3080##] : DESKMATE - update info..
- Hi,
Kindly attend below request:
DESKMATE> Link at the bottom - BCP AWARENESS PROGRAMME
Please update with the...
April 21, 2016
- 18:29 Support #6012 (Internal Testing): [SCP ID :##2993##] : CMS Transaction Process Alert.
- Finding:
* Current system did not filter out the user with inactive status
* Current system will retrieve all user ... - 14:51 Support #6203 (Internal Testing): [SCP ID :##3073##] : SI & TAC issue.
- This issue happen because Pixakarft miss out to add in code below in IBSIEditInterDetailsServices.java class. Already...
- 13:41 Support #6209 (Closed - End of life cycle): [SCP ID :##3078## : WEBSITE & DESKMATE - update of info.
- Hi,
Kindly attend below request:
Please see the attachment uploading.
- 12:08 Support #6208 (Closed - End of life cycle): [SCP ID :##3077##] : CORPORATE WEBSITE: Press Release...
- Hi,
Kindly attend below request:
Kindly upload the following content in COrporate Website
http://www.kfh.com.m... - 09:14 Support #6205 (Pending Customer Feedback): [SCP ID :##3075##] : DESKMATE - upload CIRCULAR.
April 20, 2016
- 16:02 Support #6205 (Closed - End of life cycle): [SCP ID :##3075##] : DESKMATE - upload CIRCULAR.
- Hi,
Kindly attend below request:
Pls upload at the following at DESKMATE:
HR MATTERS>CIRCULARS>2016 - 15:15 Support #6204 (Closed - End of life cycle): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.
- Hi,
Kindly attend below request:
Update of IBG & Fees info. Please see links:
Services --> IBG
http://www.kf... - 09:39 Support #6203 (Closed - End of life cycle): [SCP ID :##3073##] : SI & TAC issue.
- Hi,
Kindly attend below request:
Seek your assistance to check on one reported case whereby one customer encounte...
April 19, 2016
- 14:57 Support #6151 (Closed - End of life cycle): [SCP ID :##3043##] : IBG Return error for Tawarruq Ac...
- Issue closed in SCP.
- 14:55 Support #6129 (Closed - End of life cycle): [SCP ID :##3036##] : Prod Issue - RFI W1 Crediting Is...
- Issue closed in SCP.
- 14:53 Support #6180 (Closed - End of life cycle): [SCP ID :##3065##] : SI NOT EXECUTED ON 11/4/2016.
- Update by Hafiz, Apr 11, 2016 08:28 PM:-...
- 14:51 Support #6189 (Closed - End of life cycle): [SCP ID :##3069##] : WEBSITE - highlights section.
- Issue closed in SCP.
- 09:55 Support #6192 (Pending Customer Feedback): [SCP ID :##3071##] : CMS Labuan - JPY payment failed (...
- Update by Hafiz, Apr 18, 2016 03:52 PM:-...
April 18, 2016
- 13:47 Support #6200 (Closed - End of life cycle): [SCP ID :##3072##] : DESKMATE: Directory Update - Cor...
- Verified by Azli.
Issue closed in SCP. - 11:37 Support #6200 (Closed - End of life cycle): [SCP ID :##3072##] : DESKMATE: Directory Update - Cor...
- Hi,
Kindly attend below request:
Corporate Banking > (14) Norhairomey Ismail
To change telephone number from 216...
April 15, 2016
- 18:05 Support #6176: [Request ID :##3063##] : ALSB status "UNKNOWN"
- Root Cause:
Failed to connect phoenix database.
com.sybase.jdbc3.jdbc.SybSQLException: EXECUTE permission denied ... - 16:23 Support #6192 (Closed - End of life cycle): [SCP ID :##3071##] : CMS Labuan - JPY payment failed ...
- Hi,
Kindly attend below request:
Issue on CMS Labuan
Issue reported by Norazili Timpai:
This is to inform tha... - 09:44 Support #6176 (Pending Customer Feedback): [Request ID :##3063##] : ALSB status "UNKNOWN"
- Hazri asked Azraf to provide one of the log file. But until now have not receive yet.
April 13, 2016
- 15:56 Support #6189 (Pending Customer Feedback): [SCP ID :##3069##] : WEBSITE - highlights section.
- 14:34 Support #6189 (Closed - End of life cycle): [SCP ID :##3069##] : WEBSITE - highlights section.
- Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
REPLACE first notice with the following:
NOT... - 11:47 Support #6182: [SCP ID :##3066##] : KFH Portal unreachable - Sunday Morning 10/04/2016
- I also get Database error at application server log. Database deadlock start around 4 am.
04:29:44,183 ERROR [LogI... - 10:24 Support #6182: [SCP ID :##3066##] : KFH Portal unreachable - Sunday Morning 10/04/2016
- Found there is DB connection issue in the log file. Hazri please help to confirm, is there is restart DB on that day?...
April 11, 2016
- 18:02 Support #6176 (Development / Work In Progress): [Request ID :##3063##] : ALSB status "UNKNOWN"
- 18:02 Support #6182 (Development / Work In Progress): [SCP ID :##3066##] : KFH Portal unreachable - Sun...
- 17:40 Support #6164 (Closed - End of life cycle): [SCP ID :##3059##] : WEBSITE BANNER- Remove.
- Issue closed in SCP.
- 17:36 Support #6182 (Closed - End of life cycle): [SCP ID :##3066##] : KFH Portal unreachable - Sunday ...
- This is the issue happen on Sunday morning 10/04/16
- 11:58 Support #6180 (Closed - End of life cycle): [SCP ID :##3065##] : SI NOT EXECUTED ON 11/4/2016.
- Hi,
Kindly attend below request:
There's no email notification on SI Execution for both CIB & BIB yesterday (11/4... - 09:35 Support #6157 (Closed - End of life cycle): [SCP ID :##3049##] : DESKMATE - removal of contact de...
- Issue closed in SCP.
- 09:33 Support #6164 (Pending Customer Feedback): [SCP ID :##3059##] : WEBSITE BANNER- Remove.
- 09:25 Support #6040 (Closed - End of life cycle): [SCP ID :##3007##] : WEBSITE - linking logo.
- Update by Norashikin, Apr 8, 2016 01:11 PM:-...
April 10, 2016
- 15:51 Support #6176 (Closed - End of life cycle): [Request ID :##3063##] : ALSB status "UNKNOWN"
- Hi Chee Ping
Kindly assist to check the logs..
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