Activity
From October 24, 2018 to November 22, 2018
November 22, 2018
- 16:58 Support #8879 (Closed - End of life cycle): SCP ID :##4794##] : WIP KFH ONLINE
- Hi,
Kindly attend below request:
The following GL is pending for adjustment / clearing on 15 Nov 2018: -
... - 15:54 Support #8877 (Closed - End of life cycle): SCP ID :##4792##] : [KFHOnline -HD00020241] Unsuccess...
- Hi,
Kindly attend below request:
Received a customer complaint saying that he is unable to do fund transfer from ...
November 19, 2018
- 12:17 Support #8876 (Closed - End of life cycle): SCP ID :##4791##] : regenerate EPF REPORT thru unix
- Hi,
Kindly attend below request:
We encounter error as per below screenshot while retry to re-generate epf report...
November 16, 2018
- 14:39 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory
- Done by Lizahwati.
Issue closed in SCP. - 14:38 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...
- Issue closed in SCP.
- 14:36 Support #8840 (Closed - End of life cycle): SCP ID :##4775##] : SMS TAC Info
- Hafiz,Nov 5, 2018 11:51 AM:-...
- 14:35 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...
- Hafiz,Oct 30, 2018 12:19 PM:-...
- 11:37 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018
- Hafiz,Oct 29, 2018 12:33 PM:-...
- 11:35 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...
- Hazri,Oct 24, 2018 03:52 PM;-...
- 11:33 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018
- Hazri,Oct 24, 2018 04:01 PM:-...
- 11:32 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...
- Lizah,Nov 1, 2018 04:51 PM:-
Salam Ms Shikin,
Please be informed, Penril has completed on the development and S... - 11:30 Support #8826 (Closed - End of life cycle): SCP ID :##4759##] : KFH Online - Invalid TAC user ver...
- Support,Oct 31, 2018 04:24 PM:-
Hi Alen/ System Admin Team,
Any updates about logs? Appreciate if you can pro... - 11:29 Support #8825 (Closed - End of life cycle): SCP ID :##4758##] : Multiple SMS for one transaction
- Norashikin ,Oct 23, 2018 01:16 PM:-
Dear Chee Ping;
Thank you for your support. After copied back the SMS Notific... - 11:26 Support #8823 (Closed - End of life cycle): SCP ID :##4756##] : [CORUS] Missing files
- Hafiz,Oct 22, 2018 03:40 PM:-
Hi Aleh,
Please check with IT team is ibg files generated on 19/10/2018 and copy ... - 11:25 Support #8822 (Closed - End of life cycle): <SCP ID :##4754##] : [Production- KFH Online - SI] Un...
- Hafiz,Oct 22, 2018 05:01 PM:-
Hi Alen.
We notice from data at table ib_si . The 'delete_indicator' column alrea... - 11:21 Support #8814 (Closed - End of life cycle): SCP ID :##4746##] : IBG Crediting W5 Unsuccessful (09...
- Hafiz, Oct 12, 2018 11:50 AM:-...
- 11:18 Support #8813 (Closed - End of life cycle): SCP ID :##4745##] : [KFH Online] Invalid TAC - HD0002...
- Hafiz,Oct 15, 2018 12:20 PM:-
From our investigation.This issue is similar to issue 3993. Please deploy given patc... - 11:16 Support #8811 (Closed - End of life cycle): SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-...
- Support, Oct 31, 2018 04:16 PM:-
Any feedback on Hafiz's email below?
Please provide us missing log for nohup.... - 11:14 Support #8806 (Pending Customer Feedback): SCP ID :##4737##] : [BVMC Access privilege isssue] - H...
- Hafiz, Nov 16, 2018 10:55 AM:-
From our investigation. we suspect javascript for some browser at contact center is... - 11:01 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down
- Done By Hazri.
Issue closed in SCP. - 10:52 Support #8867 (Pending Customer Feedback): SCP ID :##4786##] : [KFH Online - Registeration failur...
- Hafiz, Nov 14, 2018 06:13 PM:-
From our investigation, user unable to register due failed to verify atm card no. P... - 10:47 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account
- Lizah,Nov 14, 2018 07:09 PM:-
Dear Shikin,
Please find the details for new IB user (UAT) as below:
Username : ...
November 15, 2018
- 16:24 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory
- Hi,
Kindly attend below request:-
Kindly replace Andre info with Debra's in from HR staff directory list,
November 14, 2018
- 15:13 Support #8868 (Closed - End of life cycle): SCP ID :##4787##] : Staff Fee Waiver for KFH Online S...
- Hi,
Kindly attend below request:-
Currently there is SI charges for staff SI for KFHOnline which should not be ap... - 15:10 Support #8867 (Closed - End of life cycle): SCP ID :##4786##] : [KFH Online - Registeration failu...
- Hi,
Kindly attend below request:-
Following customer unable to register into KFH online and cutomer getting error...
November 13, 2018
- 11:23 Support #8844 (Pending Customer Feedback): SCP ID :##4780##] : IBG ERROR (over the counter) - 071...
- Chee Ping, Nov 8, 2018 10:12 AM:-
This problem is caused by there is ‘ (apostrophe) in payment ref, which will get...
November 12, 2018
- 15:45 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account
- Hi,
Kindly attend below request:-
Please help to create one new IB account to be used at UAT by COAD team.
Kindl...
November 07, 2018
- 16:52 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...
- Hi,
Kindly attend below request:-
Please help to check on unable to perform IBG transactions to CITIBANK from ove... - 12:58 Change #8843 (Closed - End of life cycle): SCP ID :##4779##] : Transaction Limit for Non Resident...
- Hi,
Kindly attend below request:-
Please find the attached CR on the changes for the Non Resident transaction lim... - 09:43 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...
- Hi Chee Ping,
Kindly attend below request:-
As spoken, customer unable to Cancel E-Standing Instruction through t...
November 02, 2018
- 10:14 Support #8841 (Closed - End of life cycle): SCP ID :##4776##] : SMS Notification / TAC to run on ...
- Hi,
Kindly attend below request:-
Please help to perform necessary checking on our SMS Notification / TAC service...
October 30, 2018
- 09:14 Support #8840 (Closed - End of life cycle): SCP ID :##4775##] : SMS TAC Info
- Hi,
Kindly attend below request:-
We are checking on one complaint whereby TAC not receipt and liasing with MK si...
October 29, 2018
- 10:00 Support #8836 (Closed - End of life cycle): SCP ID :##4769##] : kfhib18 - disk amber light
- Azraf,Oct 26, 2018 06:38 PM:-
HDD replacement completed. No amber light after replacement.
Server are in good con...
October 26, 2018
- 16:37 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...
- Hi,
Kindly attend below request:-
Below IB –SI was rejected with Transaction Error (Error code: E9999). Please as...
October 25, 2018
- 12:05 Support #8836: SCP ID :##4769##] : kfhib18 - disk amber light
- Hi Chun Feng,
Kindly assist.
Thanks. - 12:01 Support #8836 (Closed - End of life cycle): SCP ID :##4769##] : kfhib18 - disk amber light
- Hi,
Kindly attend below request:-
Model : HP Proliant DL 160 G6
SN : CN79380306 - 10:44 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018
- Hi,
Kindly attend below request:-
Please help to check on Labuan transaction as we received below alert. Kindly a...
October 24, 2018
- 15:54 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...
- Hi,
Kindly attend below request:-
24/10/2018
Upon checking on log, KFH detect there is different startup ... - 15:46 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018
- Hi,
Kindly attend below request:-
24/10/2018
1:02PM - Again internet banking system was down due to "java.lang... - 15:40 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down
- Hi,
Kindly attend below request:-
22/10/2018
3:45PM - Internet Banking was down due to "java.lang.OutOfMe... - 09:38 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...
- Hi,
Kindly attend below request:-
Kindly be informed MBSB Bank Berhad (MBSB) will be participating in IBG service...
Also available in: Atom