B - Production Support » KFH Support

August 07, 2020

10:54 Support #11089: [SCP ID :##5452##] : KFHIB02 Amber Light

added chronology report Yap Kah Yan

August 06, 2020

17:23 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light

Hi,
Kindly attend below request:
KFHIB02 model Sun Microsystems SunFire T2000 suddenly down and amber light promp... Zahir Abd Latif

15:12 Support #11060 (Closed - End of life cycle): [SCP ID :##5438##] : IDR Rate in Core Banking

Issue closed in SCP. Zahir Abd Latif

August 05, 2020

11:22 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...

Hi,
Kindly attend below request:-
Details as attached
1- Corus report - highlighted with yellow color = unsucc... Zahir Abd Latif

July 30, 2020

16:10 Support #11060 (Pending Customer Feedback): [SCP ID :##5438##] : IDR Rate in Core Banking

Kah Yan, Jul 24, 2020 04:19 PM:-
Dear Sufian,... Zahir Abd Latif

13:21 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS

Hi,
Kindly attend below request:-
Please help to proceed with the following:
1. replace the DOA as attached (Ban... Zahir Abd Latif

July 23, 2020

15:52 Support #11061 (Closed - End of life cycle): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment no...

Hi,
Kindly attend below request:-
As spoken, need your help to check why uploaded bulk payment details is not app... Zahir Abd Latif

12:11 Support #11060 (Closed - End of life cycle): [SCP ID :##5438##] : IDR Rate in Core Banking

Hi,
Kindly attend below request:-
Please assist to display the rate in decimal format in production for KFH Onlin... Zahir Abd Latif

July 21, 2020

13:20 Support #11056 (Closed - End of life cycle): [SCP ID :##5434##] : Unable to Debit at CMS

Hi,
Kindly attend below request:-
CMS unable to performed the debiting for bulk payment amount RM3571.60.
From... Zahir Abd Latif

July 20, 2020

16:29 Change #10834 (Development / Work In Progress): [SCP ID :##5370##] : BNM Requirement to address ...

Currently working in progress by Karchun.
* FSD
* Development for Device Fingerprint
* Development for Password Co... Lizahwati Basirun

July 15, 2020

14:55 Support #11047 (Closed - End of life cycle): [SCP ID :##5430##] : FPX Unsuccesful

Hi,
Kindly attend below request:-
FPX transaction unsuccessful for below customer.
Details
Amount ... Zahir Abd Latif

14:32 Support #11046 (Closed - End of life cycle): [SCP ID :##5429##] : Deskmate Update : End of employ...

Hi,
Kindly attend below request:-
Kindly remove the following staff from the staff directory:
No.
Staff No.... Zahir Abd Latif

July 13, 2020

19:51 Support #11029 (Closed - End of life cycle): [SCP ID :##5424##] : Verification Page - Error while...

Hi,
Kindly attend below request:-
User encountered error message "Error while performing your request" on Verifi... Zahir Abd Latif

14:18 Support #11009 (Closed - End of life cycle): [SCP D :##5418##] : SMS TAC and SMS Notification for...

Issue closed in SCP. Zahir Abd Latif

14:17 Support #11005 (Closed - End of life cycle): [SCP ID :##5417##] : JomPAY Error (UAT)

Issue closed in SCP. Zahir Abd Latif

July 10, 2020

15:15 Support #10956 (Closed - End of life cycle): SCP ID :##5402##] : Bill Payment Unsuccesful

Kah Yan Jun 29, 2020 12:00 PM:-... Zahir Abd Latif

15:12 Support #10894 (Closed - End of life cycle): [SCP ID :##5392##] : Delegation of Authority

Done as per request.
Issue closed in SCP. Zahir Abd Latif

15:11 Support #10891 (Development / Work In Progress): [SCP ID :##5391##] : IBG Upload Error | Pending...

Kah Yan, Jun 22, 2020 11:04 AM:-... Zahir Abd Latif

15:08 Support #10816 (Closed - End of life cycle): [SCP ID :##5359##] : Pending IBG - Red Sea Housing S...

Pending user to provide log file.
Follow up and still no response and updates from user.
Issue closed in SCP. Zahir Abd Latif

15:06 Support #10813 (Closed - End of life cycle): [SCP ID :##5356##] : DuitNow Transaction error code 100

Kah Yan, May 29, 2020 04:04 PM:-... Zahir Abd Latif

15:04 Change #10761 (Closed - End of life cycle): [SCP ID :##5317##] : Moratorium Financing - Customer ...

Lizahwati, Jun 1, 2020 10:04 AM:-... Zahir Abd Latif

15:01 Support #10683 (Closed - End of life cycle): [SCP ID :##5276##] : Pending approval issue | VRAT G...

Pending user to provide the script(procedure or shell script) for us to execute for every hour.
Also running “select... Zahir Abd Latif

14:57 Support #10636 (Closed - End of life cycle): [SCP ID :##5251##] : Amend content in Client Generat...

Hafiz, Feb 14, 2020 04:22 PM:-... Zahir Abd Latif

14:53 Support #10544 (Closed - End of life cycle): [SCP ID :##5210##] : Weblogic DR - telnet issue

Issue closed in SCP. Zahir Abd Latif

14:53 Support #10544 (Development / Work In Progress): [SCP ID :##5210##] : Weblogic DR - telnet issue

Zahir Abd Latif

14:52 Change #10511 (Closed - End of life cycle): [SCP ID :##5200##] : Secure Pass Management & User Ma...

Issue closed in SCP. Zahir Abd Latif

14:51 Support #10432 (Closed - End of life cycle): [SCP ID :##5179##] : Unable to view approval status

Pending user to provide log file.
Follow up and still no response and updates from user.
Issue closed in SCP. Zahir Abd Latif

14:50 Support #10409 (Closed - End of life cycle): [SCP ID :##5168##] : Unable to approve transaction v...

Pending user to provide log file.
Follow up and still no response and updates from user.
Issue closed in SCP. Zahir Abd Latif

14:40 Support #10978 (Closed - End of life cycle): [SCP ID :##5406##] : Deskmate Update : KFH Floor war...

Done as per request.
Issue closed in SCP. Zahir Abd Latif

July 08, 2020

07:58 Support #11009 (Pending Customer Feedback): [SCP D :##5418##] : SMS TAC and SMS Notification for ...

Kindly find the patches at
\\10.20.8.35\Internet Banking\20200708_5418_JomPAY_SMS_TAC_Notification
Fixes: cha... Yap Kah Yan