Activity
From July 25, 2020 to August 23, 2020
August 22, 2020
- 10:16 Support #11156 (Closed - End of life cycle): [SCP ID :##5477##] : IB SI Error - SI Edit Transacti...
- Hi,
Kindly attend below request:-
Subject : IB SI Error - SI Edit Transaction - 28082020
Kindly assist to check ...
August 21, 2020
- 17:47 Support #11154 (Closed - End of life cycle): [SCP ID :##5476##] : unable to cancel SI
- Hi,
Kindly attend below request:-
Customer unable to cancel his registered SI. He unable to find any option to de... - 15:18 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020
- Issue closed in SCP.
- 15:16 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA
- Done by Kah Yan.
Verified by product owner, all in order.
Issue closed in SCP. - 10:37 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA
- Hi,
Kindly attend below request:-
1) DOA – Bankwide file to be replaced with the attachment “A. DOA – Bankwide...
August 19, 2020
- 16:54 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light
- Issue closed in SCP.
- 16:54 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS
- Issue closed in SCP.
- 16:53 Support #11116 (Pending Customer Feedback): [SCP ID :##5467##] : IB SI Error - 16/08/2020
- Hafiz, Aug 17, 2020 03:49 PM:-...
- 11:31 Support #11145 (Closed - End of life cycle): [SCP ID :##5474##] : CMS - Failed FPX Transaction
- Hi,
Kindly attend below request:-
Please help to investigate on the issue Unssuccsful status for FPX transaction.... - 10:08 Support #11141 (Closed - End of life cycle): [SCP ID :##5473##] : Failed Bulk Payment - Coshare H...
- Hi,
Kindly attend below request:-
Please help to check issue faced by our customer.
They unable to perfrom bulk ...
August 17, 2020
- 11:58 Support #11046 (Closed - End of life cycle): [SCP ID :##5429##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 11:57 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS
- Issue closed in SCP.
- 11:57 Support #11094 (Closed - End of life cycle): [SCP ID :##5457##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 11:57 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...
- Issue closed in SCP.
August 16, 2020
- 09:27 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020
- Hi,
Kindly attend below request:-
Kindly assist to check why the attached SI transactions return error.
FYI, th...
August 14, 2020
- 12:15 Support #11046 (Pending Customer Feedback): [SCP ID :##5429##] : Deskmate Update : End of employm...
- Done updating. Pending customer to verify.
- 12:13 Support #11069 (Pending Customer Feedback): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS
- Done updating. Pending customer to feedback.
- 12:12 Support #11093 (Work Completed-End life cycle): [SCP ID :##5456##] : Deskmate Update : KFH Repaym...
- Done updating. Customer verified and close this log.
- 12:11 Support #11094 (Pending Customer Feedback): [SCP ID :##5457##] : Deskmate Update : End of employm...
- Done updating as per customer request. Pending their feedback.
- 12:10 Support #11111 (Pending Customer Feedback): [SCP ID :##5466##] : Directory Update - Resigned Staf...
- Done updating as customer request. Pending their feedback.
- 11:43 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...
- Hi,
Kindly attend below request:-
Subject : Directory Update - Resigned Staff / Staff Movement
RESIGNED STAFF: P... - 10:08 Support #11109 (Closed - End of life cycle): [SCP ID :##5464##] : CMS - Unable to Delete and Add ...
- Hi,
Kindly attend below request:-
Please help to check on below issue where customer unable to delete and add new... - 10:04 Support #11108 (Closed - End of life cycle): [SCP ID :##5463##] : CMS Pending Approver
- Hi,
Kindly attend below request:-
Please help to check on several incidents happened yesterday, where CMS custome...
August 13, 2020
- 15:32 Support #11089 (Pending Customer Feedback): [SCP ID :##5452##] : KFHIB02 Amber Light
- update from Pang (ABS):
Upon replace faulted memory dimm, server can power up and OS boot up success. - 12:22 Support #11099 (Pending Customer Feedback): [SCP ID :##5459##] : Unable to Bulk Payment CMS
- Kah Yan, Aug 12, 2020 06:20 PM:-
[[We found that there are hibernate errors could not load an entity through the r... - 12:15 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...
- Issue closed in SCP.
- 12:14 Support #11061 (Closed - End of life cycle): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment no...
- Issue closed in SCP.
- 12:11 Support #11047 (Closed - End of life cycle): [SCP ID :##5430##] : FPX Unsuccesful
- Issue closed in SCP.
August 12, 2020
- 14:42 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS
- Hi,
Kindly attend below request:-
Please help to check on issue user unable to perform bulk payment transaction i...
August 11, 2020
- 16:40 Support #11094 (Closed - End of life cycle): [SCP ID :##5457##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request:-
1) Kindly remove the following staff details from KFH Staff directory:
i) ... - 16:29 Support #11093 (Work Completed-End life cycle): [SCP ID :##5456##] : Deskmate Update : KFH Repaym...
- Hi,
Kindly attend below request:-
Kindly upload the new KFH Repayment Assistance as follows:
Deskmate link :... - 15:24 Support #11080 (Pending Customer Feedback): [SCP ID :##5450##] : Bulk Payment - Missing transacti...
- Hafiz, Aug 10, 2020 09:29 AM:-...
- 14:54 Support #11061 (Pending Customer Feedback): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment not...
- Kah Yan, Jul 24, 2020 09:47 AM:-
Dear Sufian / Shahrul,
Kindly confirm with users if they have the transaction ... - 14:52 Support #11047 (Pending Customer Feedback): [SCP ID :##5430##] : FPX Unsuccesful
- Hafiz, Jul 21, 2020 09:23 AM:-...
August 10, 2020
- 11:49 Support #11089 (Development / Work In Progress): [SCP ID :##5452##] : KFHIB02 Amber Light
- Reported to ABS, part replacement is required. Schedule part replacement on 09/08/2020
August 07, 2020
- 10:54 Support #11089: [SCP ID :##5452##] : KFHIB02 Amber Light
- added chronology report
August 06, 2020
- 17:23 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light
- Hi,
Kindly attend below request:
KFHIB02 model Sun Microsystems SunFire T2000 suddenly down and amber light promp... - 15:12 Support #11060 (Closed - End of life cycle): [SCP ID :##5438##] : IDR Rate in Core Banking
- Issue closed in SCP.
August 05, 2020
- 11:22 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...
- Hi,
Kindly attend below request:-
Details as attached
1- Corus report - highlighted with yellow color = unsucc...
July 30, 2020
- 16:10 Support #11060 (Pending Customer Feedback): [SCP ID :##5438##] : IDR Rate in Core Banking
- Kah Yan, Jul 24, 2020 04:19 PM:-
Dear Sufian,... - 13:21 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS
- Hi,
Kindly attend below request:-
Please help to proceed with the following:
1. replace the DOA as attached (Ban...
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