Activity

From March 17, 2021 to April 15, 2021

April 15, 2021

14:19 Support #11669 (Closed - End of life cycle): [SCP ID :##5829##] : Deskmate Update : End of employ...
Hi,
Kindly attend below request:-
Please remove Norashikin bin Mohd Kassim Immediately from the deskmate staff di... Zahir Abd Latif

April 14, 2021

17:19 Support #11665 (Closed - End of life cycle): [SCP ID :##5826##] : Unable to Receive SMS TAC - For...
Hi,
Kindly attend below request:-
Please help to check on the issue foreign mobile numbers unable to receive TAC ... Zahir Abd Latif
15:06 Support #11643 (Closed - End of life cycle): [SCP D :##5819##] : Directory Update - Finance, Shar...
Done by Kah Yan as per request.
Verified ok by user.
Issue closed in SCP.
 Zahir Abd Latif
10:42 Support #11642 (Closed - End of life cycle): [SCP ID :##5818##] : KFHOnline Unable to Perform Dui...
Sufian, Apr 9, 2021 11:54 PM:-... Zahir Abd Latif
10:41 Support #11641 (Pending Customer Feedback): [SCP ID :##5817##] : KFHOnline Unable to Reset Passwo...
Kah Yan, Apr 10, 2021 04:41 PM:-... Zahir Abd Latif
10:38 Support #11640 (Pending Customer Feedback): [SCP ID :##5816##] : CMS Unable to Reset Password [DR...
Kah Yan,Apr 12, 2021 09:47 AM:-... Zahir Abd Latif

April 13, 2021

15:56 Support #11662 (Closed - End of life cycle): [SCP D :##5825##] : Login Error Reason
Hi,
Kindly attend below request:-
Kindly help to furnish the info on the login error listed in the attached file ... Zahir Abd Latif

April 12, 2021

16:41 Support #11643 (Closed - End of life cycle): [SCP D :##5819##] : Directory Update - Finance, Shar...
Hi,
Kindly attend below request:-
Finance: Please refer attached file
Shariah: Please refer attached file
L... Zahir Abd Latif

April 09, 2021

17:03 Support #11642 (Closed - End of life cycle): [SCP ID :##5818##] : KFHOnline Unable to Perform Dui...
Hi,
Kindly attend below request:-
One of our customer informed that they not able to perform the Duitnow fund tra... Zahir Abd Latif
16:45 Support #11641 (Closed - End of life cycle): [SCP ID :##5817##] : KFHOnline Unable to Reset Passw...
Hi,
Kindly attend below request:-
Customers are unable to reset password due to error message : Error while perfo... Zahir Abd Latif
16:35 Support #11640 (Closed - End of life cycle): [SCP ID :##5816##] : CMS Unable to Reset Password [D...
Hi,
Kindly attend below request:-
Please help to check issue customer unable to reset password for CMS access.
B... Zahir Abd Latif
16:27 Support #11639 (Closed - End of life cycle): [SCP ID :##5815##] : Directory Update - Risk Management
Hi,
Kindly attend below request:-
lease proceed with the following updates:
1. Rename and delete units name as... Zahir Abd Latif

April 08, 2021

10:43 Support #11636 (Closed - End of life cycle): [SCP ID :##5812##] : CMS | No Password Checking - UP...
Hi,
Kindly attend below request:-
Customer has complained that she is able to access Cash Management Solutions wi... Zahir Abd Latif

April 07, 2021

10:22 Support #11563 (Closed - End of life cycle): [SCP ID :##5773##] : Unable to Receive TAC SMS
Kah Yan, Mar 4, 2021 09:40 AM:-... Zahir Abd Latif

April 06, 2021

14:06 Support #11635 (Closed - End of life cycle): [SCP ID :##5811##] : kfhib13 - server amber light
Hi,
Kindly attend below request:-
Reported kfhib13 flash light prompted.
Server still up.
explorer file as att... Zahir Abd Latif
13:58 Support #11634 (Closed - End of life cycle): [SCP ID :##5810##] : kfhib14 - server down
Hi,
Kindly attend below request:-
DR Application server (kfhib14) flashed light prompt and unable to boot up.
U... Zahir Abd Latif

April 05, 2021

11:45 Support #11631 (Closed - End of life cycle): [SCP ID :##5809##] : Blank EPF Report
Hi,
Kindly attend below request:-
Please help to check on the blank EPF report issue.
Whenever there is data on ... Zahir Abd Latif

April 01, 2021

10:16 Support #11623 (Closed - End of life cycle): [SCP ID :##5805##] : Deskmate Update : Libshara Banner
Hi,
Kindly attend below request:-
Much appreciated if you could replace the Libhara 4 (Orange colour) Banner with... Zahir Abd Latif

March 31, 2021

10:50 Change #11603: [SCP ID :##5794##] : IBG 2nd Validation - Paynet Requirement
Dear Hafiz,
Kindly assist to prepare the SOW and mandays/efforts on this request.
Thank you. Lizahwati Basirun
10:49 Change #11594: [SCP ID :##5785##] : IBG Receiving File Information
Dear Hafiz,
Kindly assist to prepare the SOW and mandays/efforts on this request.
Thank you. Lizahwati Basirun

March 29, 2021

17:24 Support #11620 (Closed - End of life cycle): [SCP ID :##5804##] : Account debited twice with same...
Hi,
Kindly attend below request:-
Account debited twice with same FPX transaction ID and seller order number but ... Zahir Abd Latif
16:29 Support #11619 (Closed - End of life cycle): [SCP ID :##5803##] : IBG REV TRANSACTION BUT AVAILA...
Hi,
Kindly attend below request:-
Customer performed 1 IBG transaction (OTC) but in Ethix, it shows the transacti... Zahir Abd Latif

March 26, 2021

11:40 Support #11595 (Closed - End of life cycle): [SCP ID :##5786##] : Transaction unsuccessful but ac...
Kah Yan, Mar 18, 2021:-... Zahir Abd Latif
11:39 Support #11584 (Closed - End of life cycle): [SCP ID :##5784##] : KFHOnline/CMS not Accessible
Kah Yan, Mar 11, 2021:-... Zahir Abd Latif

March 25, 2021

11:39 Support #11605 (Closed - End of life cycle): [SCP ID :##5796##] : Directory Update - Resigned Staff
Done by Kah Yan as per request.
Verified by Azli.
Issue closed in SCP.
 Zahir Abd Latif

March 24, 2021

16:23 Support #11605 (Closed - End of life cycle): [SCP ID :##5796##] : Directory Update - Resigned Staff
Hi,
Kindly attend below request:-
Please remove the following staff from directory:
!https://support.penril.ne... Zahir Abd Latif
10:55 Support #11601 (Closed - End of life cycle): [SCP D :##5792##] : Deskmate Update : KFH Malaysia Buzz
Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif

March 23, 2021

16:25 Change #11603 (Closed - End of life cycle): [SCP ID :##5794##] : IBG 2nd Validation - Paynet Req...
Hi,
Kindly attend below request:-
IBG 2nd Validation requirement as per CR attached.
 Zahir Abd Latif
14:56 Support #11602 (Closed - End of life cycle): [SCP ID :##5793##] : Directory Update - CEO Office, ...
Hi,
Kindly attend below request:-
Please proceed with the following updates:
Audit
1. to remove Helmee Othman... Zahir Abd Latif

March 22, 2021

17:11 Support #11601 (Closed - End of life cycle): [SCP D :##5792##] : Deskmate Update : KFH Malaysia Buzz
Hi,
Kindly attend below request:-
Kindly upload the March edition of KFH Malaysia Buzz as follows:
File name :... Zahir Abd Latif
10:02 Support #11598 (Closed - End of life cycle): [SCP D :##5789##] : Corus
Hi,
Kindly attend below request:
Kindly assist to provide SQL script to extract CORUS user with roles and group
... Zahir Abd Latif
09:49 Support #11596 (Closed - End of life cycle): [SCP ID :##5787##] : BVMC User , Role & Qualifier
Hi,
Kindly attend below request:-
Kindly assist to provide SQL script to extract BVMC User with role & qualifier.
 Zahir Abd Latif

March 18, 2021

15:30 Support #11595 (Closed - End of life cycle): [SCP ID :##5786##] : Transaction unsuccessful but ac...
Hi,
Kindly attend below request:-
Hi Team,
Please assist
Details :
Amount : RM1000.00
Date&Time : 18/3... Zahir Abd Latif

March 17, 2021

10:07 Change #11594 (Closed - End of life cycle): [SCP ID :##5785##] : IBG Receiving File Information
Hi,
Kindly attend below request:-
Request for integration with OMNI for IBG Receiving transaction (incoming fund).
 Zahir Abd Latif
 

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