Activity

From November 16, 2021 to December 15, 2021

December 13, 2021

17:27 Support #12685 (Closed - End of life cycle): [SCP ID :##6063##] : FPX issue - Transaction success...
Hi,
Kindly attend below request:-
Please assist to check. FYI, the amount was deducted from customer acct
Date... Zahir Abd Latif
17:26 Support #12684 (Closed - End of life cycle): [SCP ID :##6062##] : DuitNow Issue
Hi,
Kindly attend below request:-
Kindly assist to check as Duitnow page unable to load.
Date : 13/12/2021
TI... Zahir Abd Latif
12:01 Support #12682 (Closed - End of life cycle): [SCP ID :##6060##] : Statement for Account H2R Oil &...
Hi,
Kindly attend below request:-
Customer, H2R Oil & Gas Services Sdn Bhd, had downloaded one of their escrow ac... Zahir Abd Latif

December 10, 2021

15:53 Support #12672 (Closed - End of life cycle): [SCP ID :##6058##] : Account Blocked after keyin TAC
Hi,
Kindly attend below request:-
The customer informs that, after keyed in TAC number that she received, it show... Zahir Abd Latif

December 08, 2021

09:53 Support #12637 (Closed - End of life cycle): [SCP ID :##6045##] : Unable to register IB - KFHOnline
Issue closed in SCP. Zahir Abd Latif
09:52 Support #12624 (Closed - End of life cycle): [SCP ID :##6036##] : FPX Backdate Transaction
Issue closed in SCP. Zahir Abd Latif
09:51 Support #12616 (Closed - End of life cycle): [SCP ID :##6034##] : CMS Labuan Link
Issue closed in SCP. Zahir Abd Latif
09:50 Support #12630 (Closed - End of life cycle): [SCP ID :##6040##] : CIB SI Error - 27112021
Issue closed in SCP. Zahir Abd Latif
09:50 Support #12631 (Closed - End of life cycle): [SCP ID :##6041##] : CIB SI - Total Error
Issue closed in SCP. Zahir Abd Latif

December 07, 2021

18:13 Support #12667 (Closed - End of life cycle): [SCP ID :##6056##] : EPF file empty
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

December 03, 2021

18:18 Support #12656 (Closed - End of life cycle): [SCP ID :##6053##] : Holiday Script
Hi,
Kindly attend below request:-
We need to update CORUS calendar for 2022. Kindly assist to provide the script
... Zahir Abd Latif
16:42 Support #12655 (Closed - End of life cycle): [SCP ID :##6052##] : Deskmate Directory (3/12/2021)
Hi,
Kindly attend below request:-
Please remove the following staff from deskmate directory:
1) Che Haslina Md... Zahir Abd Latif

December 02, 2021

15:30 Support #12654 (Closed - End of life cycle): [SCP ID :##6051##] : Deskmate : Staff Directory (2/1...
Hi,
Kindly attend below request:-
Please amend the phone number of sister Nurul Azima Jasmin as follows:
Divis... Zahir Abd Latif

December 01, 2021

16:51 Support #12637 (Pending Customer Feedback): [SCP ID :##6045##] : Unable to register IB - KFHOnline
Hafiz, Dec 1, 2021:-... Zahir Abd Latif
16:41 Support #12624 (Pending Customer Feedback): [SCP ID :##6036##] : FPX Backdate Transaction
Hafiz, Nov 25, 202:-... Zahir Abd Latif
16:38 Support #12616 (Pending Customer Feedback): [SCP ID :##6034##] : CMS Labuan Link
Hafiz, Nov 23, 2021:-... Zahir Abd Latif
13:13 Support #12633 (Closed - End of life cycle): [SCP ID :##6042##] : Deskmate Directory Update: Staf...
Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif
13:12 Support #12634 (Closed - End of life cycle): [SCP ID :##6043##] : KFHMB Buzz : November
Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif

November 29, 2021

20:42 Support #12637 (Closed - End of life cycle): [SCP ID :##6045##] : Unable to register IB - KFHOnline
Hi,
Kindly attend below request:-
Customer unable to register KFHOnline due error “session expired”.

Appr... Zahir Abd Latif
10:31 Support #12634 (Closed - End of life cycle): [SCP ID :##6043##] : KFHMB Buzz : November
Hi,
Kindly attend below request:-
Please upload the November issue of KFHMB Buzz as follows:
File name: Novemb... Zahir Abd Latif
09:50 Support #12633 (Closed - End of life cycle): [SCP ID :##6042##] : Deskmate Directory Update: Staf...
Hi,
Kindly attend below request:
Kindly remove the following staff from the staff directory.
No.
Staff No.
... Zahir Abd Latif
08:08 Support #12631 (Pending Customer Feedback): [SCP ID :##6041##] : CIB SI - Total Error
Yap Kah Yan
08:07 Support #12630 (Pending Customer Feedback): [SCP ID :##6040##] : CIB SI Error - 27112021
Yap Kah Yan
08:07 Support #12631: [SCP ID :##6041##] : CIB SI - Total Error
Root cause:
PROD instances is not synchronized
Fixes:
1. To replace file in scheduler_consumer.war
\WEB-INF\cl... Yap Kah Yan
08:07 Support #12630: [SCP ID :##6040##] : CIB SI Error - 27112021
Root cause:
PROD instances is not synchronized
Fixes:
1. To replace file in scheduler_consumer.war
\WEB-INF\cl... Yap Kah Yan

November 28, 2021

09:11 Support #12631 (Closed - End of life cycle): [SCP ID :##6041##] : CIB SI - Total Error
Hi,
Kindly attend below request:-
Since 26/11/2021, CIB SI having Total error in email notification. Upon checkin... Zahir Abd Latif

November 27, 2021

10:28 Support #12630 (Closed - End of life cycle): [SCP ID :##6040##] : CIB SI Error - 27112021
Hi,
Kindly attend below request:-
As per whatsapp communication,please help to check for the SI error encountered... Zahir Abd Latif

November 26, 2021

08:01 Support #12628 (Closed - End of life cycle): [SCP ID :##6038##] : Missing Notes for Gold and FTT ...
Hi,
Kindly attend below request:-
This is to formalize the issue encountered earlier this morning after deploymen... Zahir Abd Latif

November 25, 2021

10:01 Support #12624 (Closed - End of life cycle): [SCP ID :##6036##] : FPX Backdate Transaction
Hi,
Kindly attend below request:-
Kindly assist to check and revert how this possible to capture backdated transa... Zahir Abd Latif

November 23, 2021

12:37 Support #12371 (Closed - End of life cycle): [SCP ID :##5991##] : KFHOnline DR readiness - 11/Oct...
Hafiz, Mon, 15 Nov :-
Summary as below:
0000 - IT Security disable IB connection from external
0055 - All IB Pro... Zahir Abd Latif

November 22, 2021

17:09 Support #12616 (Closed - End of life cycle): [SCP ID :##6034##] : CMS Labuan Link
Hi,
Kindly attend below request:-
Please assist to remove KFH CMS Labuan link from appearing when searching using... Zahir Abd Latif

November 18, 2021

18:14 Support #12611 (Closed - End of life cycle): [SCP ID :##6032##] : Request (RCA) on KFHOnline DR ...
Hi,
Kindly attend below request:-
To get root cause analysis (RCA) on KFHOnline DR activity encountered during DR... Zahir Abd Latif
 

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