B - Production Support » KFH Support

July 15, 2022

13:59 Change #12864 (Pending Customer Feedback): [SCP ID :##6199##] : To automate the delivery of EPF s...

User completed the UAT. Pending for Prod Migration. Lizahwati Basirun

13:58 Support #13102 (Work Completed-End life cycle): [SCP ID :##6350##] : [KFH Online]:

KFH Online successfully swing back from DR to Prod with around 3am++.
Off-Site Support: Kahyan 12am-5am Lizahwati Basirun

13:54 Support #13103 (Pending Customer Feedback): [SCP ID :##6351##] : Deskmate Staff Directory : Staff...

Done. Pending verify from KFH. Lizahwati Basirun

July 13, 2022

12:02 Support #13103 (Closed - End of life cycle): [SCP ID :##6351##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Kindly add the following new hire details in the staff directory:
Staff ID ... Zahir Abd Latif

10:54 Support #13092 (Closed - End of life cycle): [SCP ID :##6341##] : BVMC Report Missing (DR)

Sufian, Jul 12, 2022:-... Zahir Abd Latif

10:49 Support #13102 (Work Completed-End life cycle): [SCP ID :##6350##] : [KFH Online]:

Hi,
Kindly attend below request:-
Following hardware issue on KFH's DR for KFH Online (logged via ID : 6336)
... Zahir Abd Latif

July 06, 2022

15:25 Support #13092 (Closed - End of life cycle): [SCP ID :##6341##] : BVMC Report Missing (DR)

Hi,
Kindly attend below request:-
Please help to check for issue missing report from BVMC DR (both Retail & Corpo... Zahir Abd Latif

10:13 Support #13086 (Pending Customer Feedback): [SCP ID :##6337##] : IBG Issue

Hafiz, Jul 1, 2022:-... Zahir Abd Latif

10:04 Support #13077 (Closed - End of life cycle): [SCP ID :##6327##] : IBG OFI W1 Script

Issue closed in SCP. Zahir Abd Latif

July 04, 2022

10:01 Support #13077 (Pending Customer Feedback): [SCP ID :##6327##] : IBG OFI W1 Script

Hafiz, Jun 27, 2022:-... Zahir Abd Latif

09:56 Support #13047 (Closed - End of life cycle): [SCP ID :##6302##] : TAC No Receive

Issue closed in SCP. Zahir Abd Latif

09:55 Support #13075 (Closed - End of life cycle): [SCP ID :##6325##] : VAPT Finding - IBG

Issue closed in SCP. Zahir Abd Latif

09:54 Support #13069 (Closed - End of life cycle): [SCP ID :##6319##] : Auto Log Out Setting

Issue closed in SCP. Zahir Abd Latif

09:52 Support #13031 (Closed - End of life cycle): [SCP ID :##6289##] : SMS Pin Number Invalid

Issue closed in SCP. Zahir Abd Latif

July 01, 2022

11:19 Support #13086 (Closed - End of life cycle): [SCP ID :##6337##] : IBG Issue

Hi,
Kindly attend below request:-
Need your urgent attention to investigate on below issue.
One of our customer ... Zahir Abd Latif

June 30, 2022

17:39 Support #13075 (Pending Customer Feedback): [SCP ID :##6325##] : VAPT Finding - IBG

Hafiz, Jun 24, 2022:-... Zahir Abd Latif

17:32 Support #13069 (Pending Customer Feedback): [SCP ID :##6319##] : Auto Log Out Setting

Hafiz, Jun 21, 2022:-... Zahir Abd Latif

17:16 Support #13031 (Pending Customer Feedback): [SCP ID :##6289##] : SMS Pin Number Invalid

Hafiz, Jun 1, 2022:-... Zahir Abd Latif

17:09 Support #12858 (Closed - End of life cycle): [SCP ID :##6193##] : KFH CMS Login Failure

Hafiz, Jun 27, 2022:-... Zahir Abd Latif

17:06 Support #13084 (Closed - End of life cycle): [SCP ID :##6334##] : Deskmate Staff Directory : Staf...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

17:05 Support #13076 (Closed - End of life cycle): [SCP ID :##6326##] : Directory Update: Compliance D...

Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

11:10 Support #13085 (Closed - End of life cycle): [SCP ID :##6335##] : DuitNow Error Message

Hi,
Kindly attend below request:-
We have few incident whereby customer's account has been debited for DuitNow tr... Zahir Abd Latif

09:23 Support #13084 (Closed - End of life cycle): [SCP ID :##6334##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please remove the following staff from the deskmate staff directory as follows:... Zahir Abd Latif

June 27, 2022

14:34 Support #13082 (Closed - End of life cycle): [SCP ID :##6332##] : Deskmate : BUzz June issue and ...

Hi,
Kindly attend below request:-
please update the deskmate as follows:
1) Buzz KFHMB June issue
2) New H... Zahir Abd Latif

11:03 Support #13077 (Closed - End of life cycle): [SCP ID :##6327##] : IBG OFI W1 Script

Hi,
Kindly attend below request:-
Kindly assist to prepare script to update all OFI transaction with R status in ... Zahir Abd Latif

June 24, 2022

17:05 Support #13076 (Closed - End of life cycle): [SCP ID :##6326##] : Directory Update: Compliance D...

Hi,
Kindly attend below request:-
Please help to proceed with the following changes:
1. Rename the deportmen... Zahir Abd Latif

June 23, 2022

17:54 Support #13075 (Closed - End of life cycle): [SCP ID :##6325##] : VAPT Finding - IBG

Hi,
Kindly attend below request:-
Upon scanning performed by IT team, there is deprecated TLS/SSL version found i... Zahir Abd Latif

June 21, 2022

18:01 Support #13056 (Closed - End of life cycle): [SCP ID :##6311##] : UNABLE TO RESET PASSWORD - CMS

Issue closed in SCP. Zahir Abd Latif

18:00 Support #13046 (Closed - End of life cycle): [SCP ID :##6301##] : UNABLE TO LOGIN TO KFH ONLINE D...

Issue closed in SCP. Zahir Abd Latif

17:59 Support #12952 (Closed - End of life cycle): [SCP ID :##6260##] : Alert on IBG RFI is failing

Hafiz, Jun 14, 2022:-... Zahir Abd Latif

12:27 Support #13069 (Closed - End of life cycle): [SCP ID :##6319##] : Auto Log Out Setting

Hi,
Kindly attend below request:-
Please confirm if Corus and BVMC will auto log out after reaching the pre-defin... Zahir Abd Latif