B - Production Support » Maybank Support » Maybank RCAS Support

August 04, 2014

14:25 Support #4564 (Pending Customer Feedback): [SCP ID :##2341##] : E2E Alert - RCAS

Update the customer on our findings.
Slowness happens during log to database and call to hsm.
The slowness is incon... Yap Kah Yan

August 01, 2014

09:27 Support #4572 (Work Completed-End life cycle): [SCP ID :##2349##] : Temporary Password Email Noti...

Kindly attend to customers enquiry below:
USER: 00093750
SYSTEM: RCMS BBO
TIME: 3:15pm – 3:50pm, 21st July 2014... William Gozali Tan

July 23, 2014

11:37 Support #4567 (Work Completed-End life cycle): [SCP ID :##2343##] : GWI BUSINESS SOLUTIONS INC - ...

Please attend below query:... Ahmad Hazri

July 21, 2014

16:43 Support #4564 (Closed - End of life cycle): [SCP ID :##2341##] : E2E Alert - RCAS

Kindly attend below issue:... Ahmad Hazri

14:45 Support #4559 (Pending Customer Feedback): [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Reset ...

Suggest to check in RCMS.
We receive real time (R) for autosend indicator from RCMS but in RCAS user autosend indi... Yap Kah Yan

July 17, 2014

14:08 Support #4559: [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Reset Password ( Change Email Addr...

Hi Hazri,
Noted. This issue will pass to Kah Yan now. Thanks. Ong Wei Kuan

14:02 Support #4559: [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Reset Password ( Change Email Addr...

Wei Quan
No, they did not. Ahmad Hazri

13:50 Support #4559: [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Reset Password ( Change Email Addr...

Hi Hazri,
Does user send any email regarding this issue?If yes, kindly forward the user email to me. Thanks. Ong Wei Kuan

13:46 Support #4559 (Work Completed-End life cycle): [SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Re...

Please attend below inquiry :... Ahmad Hazri