Activity - Maybank RCAS Support - Penril Support System

Activity

From February 04, 2015 to March 05, 2015

March 03, 2015

17:57 Support #5208 (Pending Customer Feedback): [SCP ID :##2602##] : RE: 20150303/RCMS/REPORT/MYSRIMAS...: Summary of issue :-
- Log file for 2nd March 2015 was overwritten, thus we can't get any information from the log fi... Ong Wei Kuan
17:05 Support #5208 (Closed - End of life cycle): [SCP ID :##2602##] : RE: 20150303/RCMS/REPORT/MYSRIMA...: Hi,
Kindly attend below request:... Zahir Abd Latif

February 09, 2015

11:16 Support #5175 (Closed - End of life cycle): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BH...: Zahir Abd Latif
11:13 Support #5175 (Finished Development): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BHD _28-...: Email from Maybank on 5 Feb said the patch is done Stephanie Sufrapto

February 06, 2015

15:30 Support #5166 (Closed - End of life cycle): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/M...: Refer email : Re: [Request ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/MYSYSTCH/Customer experienced abnormal beha... Zahir Abd Latif

February 05, 2015

17:40 Support #5175 (Development / Work In Progress): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SD...: Root cause: user ask for company id change
Solution: Sent the sql query update to user.
Note:waiting for update Stephanie Sufrapto
14:55 Support #5175 (Closed - End of life cycle): [SCP ID :##2568##] : RCMS/NEW/HVAC EXPERTS (M) SDN BH...: Hi,
Kindly attend below request:
Please help to prepare a script to change the corporate id as below:
Refer at... Zahir Abd Latif
10:42 Support #5173 (Closed - End of life cycle): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to...: Zahir Abd Latif
10:39 Support #5173 (Pending Customer Feedback): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to ...: Hi Zahir,
Just discussed with Achmad, issue can be closed. TQ. Ong Wei Kuan
10:38 Support #5166 (Pending Customer Feedback): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/MY...: Hi Zahir,
Please assist to follow up this with customer, i think this issue can be closed. Ong Wei Kuan
10:10 Support #5133 (Closed - End of life cycle): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive...: Zahir Abd Latif
10:06 Support #5135 (Closed - End of life cycle): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ ...: Zahir Abd Latif
09:34 Support #5153 (Closed - End of life cycle): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYK...: Email from customer 30 January 2015 at 11:56:-... Zahir Abd Latif

February 04, 2015

16:40 Support #5173: [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to pin gen Request Order SD5741...: Root Cause:-
-As mentioned by Stephanie, the root cause is empty value on SYS_PART_CD column in PRL_PARTY table.
-T... Ong Wei Kuan
15:40 Support #5173 (Development / Work In Progress): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unabl...: Stephanie Sufrapto
15:34 Support #5173 (Pending Customer Feedback): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to ...: Root Cause: null value on sys_part_cd at table prl_party
Solution: update the sys_part_cd='SINGAPORE'
waiting for... Stephanie Sufrapto
12:50 Support #5173: [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to pin gen Request Order SD5741...: Assign to Stephanie Ong Wei Kuan
12:24 Support #5173 (Closed - End of life cycle): [SCP ID :##2565##] : 04022015/QUERY/RCMS/3/ Unable to...: Wei Quan
Please assist below:... Ahmad Hazri

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