Activity

From December 01, 2015 to December 30, 2015

09:44 Support #5811 (Closed - End of life cycle): [SCP ID :##2891##] : Unable to download Token Listing...: Pending user to provide log file since Dec 11, 2015.
Issue closed in SCP.
Will reopen this issue once we get the lo... Zahir Abd Latif

10:07 Support #5845 (Closed - End of life cycle): [SCP ID :##2896##] : Unable to Pingen: Issue closed in SCP. Zahir Abd Latif

17:32 Support #5845 (Pending Customer Feedback): [SCP ID :##2896##] : Unable to Pingen: Hi Zahir,
Please assist to close this case. Thanks.
Summary :
1. Checked in code, error thrown due to timeo... Ong Wei Kuan

15:47 Support #5845 (Closed - End of life cycle): [SCP ID :##2896##] : Unable to Pingen: Hi Wei Kuan
Kindly assist
Kindly note BBO encounter issue to perform pingen today.
After few times restart the... Ahmad Hazri

17:37 Support #5779 (Closed - End of life cycle): [SCP ID :##2885##] : Fw: 20151208/RCMS/MYEEHINT/Didnt...: Issue closed in SCP. Zahir Abd Latif
16:35 Support #5779: [SCP ID :##2885##] : Fw: 20151208/RCMS/MYEEHINT/Didnt receive password via sms(013...: Based on the log file, RCAS part is done, successfully insert sms details into sms table without error.
To check the... Ong Wei Kuan
09:50 Support #5779 (Pending Customer Feedback): [SCP ID :##2885##] : Fw: 20151208/RCMS/MYEEHINT/Didnt ...: We successfully put it on sms table.
Sent query for further investigation on sms table.
Waiting for customer res... Stephanie Sufrapto

19:59 Support #5811 (Closed - End of life cycle): [SCP ID :##2891##] : Unable to download Token Listing...: Hi,
Kindly attend below request:
Please help to look into this issue. Kindly refer to the attached email. Zahir Abd Latif

15:34 Support #5686 (Closed - End of life cycle): [Request ID :##2855##] : 20151008/RCMS/MYRPKELA/Unsu...: Pending user to provide log file since Nov 17, 2015.
Issue closed in SCP.
Will reopen this issue once we get the lo... Zahir Abd Latif
15:33 Support #5696 (Closed - End of life cycle): [SCP ID :##2857##] : 20151116/Prod/RCMS/CN/Error/DONG...: Pending user to provide log file since Nov 18, 2015.
Issue closed in SCP.
Will reopen this issue once we get the lo... Zahir Abd Latif

20:29 Support #5779 (Closed - End of life cycle): [SCP ID :##2885##] : Fw: 20151208/RCMS/MYEEHINT/Didnt...: Hi,
Kindly attend below request:
Kindly please assiston the issue whereby customer didnt receive password notific... Zahir Abd Latif
16:06 Support #5727 (Closed - End of life cycle): [SCP ID :##2865##] : 20151124/RCMS/MYCHEMQUE/Invalid ...: Issue closed in SCP, Dec 2, 2015 10:34 AM. Zahir Abd Latif
15:53 Support #5727: [SCP ID :##2865##] : 20151124/RCMS/MYCHEMQUE/Invalid authorisation code(012SLA1ZR).: Hi Zahir,
Please assist to close this case. Ong Wei Kuan
15:52 Support #5774 (Development / Work In Progress): [SCP ID :##2884##] : Re: RCAS - Table Partition ...: Fixes released to R5 phase b Stephanie, and waiting for production migration. Ong Wei Kuan
15:39 Support #5686: [Request ID :##2855##] : 20151008/RCMS/MYRPKELA/Unsuccessful. Invalid Authorisati...: Hi Zahir,
I think we can close this case at our side.
We will reopen this case once we get the log file for furth... Ong Wei Kuan
15:34 Support #5696: [SCP ID :##2857##] : 20151116/Prod/RCMS/CN/Error/DONGYING JAPFA/Unable to Reset Pa...: Hi Zahir,
I think we could close this case first, while still waiting the log file, and not sure when we could get... Ong Wei Kuan

12:15 Support #5774 (Closed - End of life cycle): [SCP ID :##2884##] : Re: RCAS - Table Partition Name...: Wei Kuan
Kindly assist on this.
There are twofixes required for this:

(1) Change the table partition name... Ahmad Hazri

10:21 Support #5626 (Closed - End of life cycle): [SCP ID :##2834##] : Upgrading from IE8 to IE11.: Issue closed in SCP. Zahir Abd Latif

18:15 Support #5758 (Work Completed-End life cycle): [SCP ID :##2876##] : Security Matrix script for RCAS.: Sent the query to RCMS team.
Waiting for confirmation Stephanie Sufrapto
15:55 Support #5758 (Work Completed-End life cycle): [SCP ID :##2876##] : Security Matrix script for RCAS.: Hi,
Kindly attend below request:... Zahir Abd Latif
10:36 Support #5727 (Pending Customer Feedback): [SCP ID :##2865##] : 20151124/RCMS/MYCHEMQUE/Invalid a...: Update from Wei Kuan, Nov 24, 2015 04:40 PM:-... Zahir Abd Latif
10:26 Support #5696 (Pending Customer Feedback): [SCP ID :##2857##] : 20151116/Prod/RCMS/CN/Error/DONGY...: Reply from Mohana, Nov 24, 2015 09:37 AM:-
Hi Penril,
Required logs has been overwritten in the servers. We hav... Zahir Abd Latif
10:23 Support #5686 (Pending Customer Feedback): [Request ID :##2855##] : 20151008/RCMS/MYRPKELA/Unsuc...: Reply from Mohana, Nov 24, 2015 09:48 AM:-
Hi Penril,

Required logs has been overwritten in the servers. We ha... Zahir Abd Latif

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