B - Production Support » Agrobank Support

October 01, 2013

17:16 RIB Support #3604 (System Integration Test): SCP ID# 1002 : Unable to view agronet pages

Reviewed and sign-off. Send for SIT. Norhaidah Md Dasuki

14:31 RIB Support #3608 (User Acceptance Test): SCP ID# 1067 : PaySwitch - Automated File Validation - uplo...

Internal Sign-off attached.
RUZAIMAH BINTI SAMAT Oct 1, 2013 12:55 PM
SIT Completed. Proceed for UAT. Norhaidah Md Dasuki

September 30, 2013

18:23 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Salam Kak Haida,
As per your emailed at 30/09/2013 3:14 PM that mention to test on local with SD on the code chang... Lizahwati Basirun

16:29 RIB Support #3608: SCP ID# 1067 : PaySwitch - Automated File Validation - uploadWindow1200 - mnc09171...

Salam Kak Haida,
Issue had been fixed and resolved. Successfully tested and checking with host.As per attached is ... Lizahwati Basirun

10:18 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Pending for Agrobank's IT to give us the details to testing on the issue.
Module to test:
New registration for RIB. Lizahwati Basirun

09:43 RIB Support #3604 (Internal Testing): SCP ID# 1002 : Unable to view agronet pages

Resolution:
For current users,
execute following query in production DB. to change language identifier to "en".
UP... Wijaya Kartono

September 26, 2013

14:04 RIB Support #2779: SCP ID# 114 : RIB Session expired

What is the reason the instant hang? Tan Lee Yong

11:04 RIB Support #2779: SCP ID# 114 : RIB Session expired

This is due to session affinity. WAS stick the user to App1-server2 instance. At the same time this instance was hang... Ahmad Hazri

09:55 RIB Support #2779: SCP ID# 114 : RIB Session expired

First of all completed must be 100% done.
Secondly, how this problem being resolved? Please update. Tan Lee Yong

September 25, 2013

19:32 RIB Support #2779 (Closed - End of life cycle): SCP ID# 114 : RIB Session expired

Ahmad Hazri

14:37 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

userProfile.setLanguage(esbResponseBean.getLanguageIdentifier());
During RIB User Registration, it retrieve langua... Wijaya Kartono

11:46 RIB Bug #2414 (Closed - End of life cycle): SCP ID# 367 : IBG transfer fee charges - incorrect value...

On May 6, 2013 01:13 PM RUZAIMAH BINTI SAMAT wrote ---
Successfully migrate - 4/5/2013. Closed issue. Norhaidah Md Dasuki

11:31 RIB Support #3601 (User Acceptance Test): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

NORAZLILAH KHAMDAN Sep 25, 2013 10:21 AM
Have been successfully tested in SIT.
Send for User Retest. Norhaidah Md Dasuki

September 24, 2013

18:08 RIB Support #3604 (Development / Work In Progress): SCP ID# 1002 : Unable to view agronet pages

Norhaidah Md Dasuki

17:50 RIB Change #3584 (Pending Customer Feedback): [Phase2] Prod028_RIB: TAC Validity and Pop-up Message

Norhaidah Md Dasuki

17:35 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Hi Kartono and Alwi,
Please explain how the "bmy" being set in the DB as the language indicator? Tan Lee Yong

16:16 RIB Support #3601 (Pending UAT Deployment): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Exp...

Reviewed and sign-off. Send for customer SIT and feedback. Once completed will deployed to UAT and send for User Test. Norhaidah Md Dasuki

15:10 RIB Support #3604 (User Acceptance Test): SCP ID# 1002 : Unable to view agronet pages

Root cause : not supported language stored in DB. (e.g : bmy)
Resolution : change into supported language for each... Wijaya Kartono

14:03 BIB Change #3580 (Closed - End of life cycle): [Phase2] Prod025_BIB: SMS Notification

12/9/13 [Ruzaimah] - Confirm with Herdy/Fikri - UAT done successfully
13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:02 BIB Bug #3531 (Closed - End of life cycle): [Phase2] Prod023_Agronet BIB Demo Page Issues - no indica...

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:01 BIB Bug #3556 (Closed - End of life cycle): [Phase2] Prod017_BIB: Login Page

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

14:00 BIB Bug #3530 (Closed - End of life cycle): [Phase2] Pro015_BIB:Demo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

13:49 IBAM Bug #3526 (Closed - End of life cycle): [Phase2] Prod012_IBAM: User Group Maintenance

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

13:47 IBAM Bug #3553 (Closed - End of life cycle): [Phase2] Prod010_IBAM: RIB User Enquiry

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

12:25 IBAM Bug #3554 (Closed - End of life cycle): [Phase2] Prod011_IBAM: Authorization - Approval

13/9/13 - Deployment completed and successful Norhaidah Md Dasuki

12:08 RIB Change #3576 (Closed - End of life cycle): [Phase2] Prod019_Look and Feel for RIB

12/9/13 [Ruzaimah] - Comfirm with fikri - UAT done successfully
13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:07 RIB Change #3520 (Closed - End of life cycle): [Phase2] Prod001_RIB: Landing Page

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:06 RIB Bug #3524 (Closed - End of life cycle): [Phase2] Prod002_RIB: Bill Payment

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:04 RIB Bug #3546 (Closed - End of life cycle): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

12:04 RIB Bug #3552 (Closed - End of life cycle): [Phase2] Prod020_RIB: Bill Payment - Receipt

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:58 RIB Task #3555 (Closed - End of life cycle): [Phase2] Prod014_RIB: Demo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:49 RIB Bug #3575 (Closed - End of life cycle): [Phase2] Prod024_Fund Transfer

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

11:47 RIB Bug #3583 (Closed - End of life cycle): [Phase2] Prod027_RIB: Landing Page - Logo

13/9/13 - Deployment complete and successful. Norhaidah Md Dasuki

September 23, 2013

18:34 IBAM Enhancement #1797: SCP ID# 108 : [IE000111SP] - Cannot create id A0160

Deployed to production on September 13, 2013. Alwi Husada

18:33 RIB Bug #3546: [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

Deployed to production on September 13, 2013. Alwi Husada

18:32 IBAM Bug #3526: [Phase2] Prod012_IBAM: User Group Maintenance

Deployed to production on September 13, 2013. Alwi Husada

18:32 RIB Bug #3552: [Phase2] Prod020_RIB: Bill Payment - Receipt

Deployed to production on September 13, 2013. Alwi Husada

18:31 RIB Change #3520: [Phase2] Prod001_RIB: Landing Page

Deployed to production on September 13, 2013. Alwi Husada

18:31 BIB Bug #3556: [Phase2] Prod017_BIB: Login Page

Deployed to production on September 13, 2013. Alwi Husada

18:30 BIB Bug #3531: [Phase2] Prod023_Agronet BIB Demo Page Issues - no indicator of this is a demo site

Deployed to production on September 13, 2013. Alwi Husada

18:30 BIB Bug #3530: [Phase2] Pro015_BIB:Demo

Deployed to production on September 13, 2013. Alwi Husada

18:29 IBAM Bug #3553: [Phase2] Prod010_IBAM: RIB User Enquiry

Deployed to production on September 13, 2013. Alwi Husada

18:28 IBAM Bug #3554: [Phase2] Prod011_IBAM: Authorization - Approval

Deployed to production on September 13, 2013. Alwi Husada

18:27 RIB Bug #3583: [Phase2] Prod027_RIB: Landing Page - Logo

Deployed to production on September 13, 2013. Alwi Husada

18:27 RIB Bug #3575: [Phase2] Prod024_Fund Transfer

Deployed to production on September 13, 2013. Alwi Husada

18:25 RIB Support #3608 (Internal Testing): SCP ID# 1067 : PaySwitch - Automated File Validation - uploadWi...

root cause:
2nd Validation Indicator value has not been reset from the previous favourite IBG transaction.
resol... Alwi Husada

12:19 RIB Support #3608 (Closed - End of life cycle): SCP ID# 1067 : PaySwitch - Automated File Validation ...

Assalammualaikum dan salam sejahtera.

Mohon semak isu transaction IBG reject pada 13/9/2013.
1.Log boleh diam... William Gozali Tan

September 19, 2013

17:47 RIB Support #3601: SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

Hi Kak Haida,
Here the test result. Attached is the Test Result screen shot.
+*Test Scenario:*+
*1) Account... Lizahwati Basirun

10:41 RIB Support #3604: SCP ID# 1002 : Unable to view agronet pages

Unable to replicate the issue in Development and production. kindly provide the log for further investigation.
Alwi Husada

10:26 RIB Support #3604 (Closed - End of life cycle): SCP ID# 1002 : Unable to view agronet pages

Please refer attached file Ahmad Hazri

September 18, 2013

18:25 RIB Support #3601 (Internal Testing): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session Expired

Root cause: Empty User ID during logging for user activity log. in IBResetPasswordResultServices
Resolution: Handl... Alwi Husada

12:26 RIB Support #3601 (Closed - End of life cycle): SCP ID# 984 : [Request ID :##30216##] - LIVE: Session...

Dear support team,
Customer face problem to login AGRONet.
Got error: session expired, you have left your browser i... Ahmad Hazri

September 11, 2013

14:44 RIB Change #3576 (Pending Customer Feedback): [Phase2] Prod019_Look and Feel for RIB

Send to user for retest and feedback on the Item 2 as the changes has reflect to the other browser but not at IE. Norhaidah Md Dasuki

14:40 RIB Bug #3575 (Pending Prod Deployment): [Phase2] Prod024_Fund Transfer

11/9/13 [Herdi] - SIT and UAT completed. All the scenario below has been successfully tested.
Proceed for deployment Norhaidah Md Dasuki

14:37 RIB Bug #3583 (Pending Prod Deployment): [Phase2] Prod027_RIB: Landing Page - Logo

11/9/13 [Herdi] - SIT and UAT completed.
Proceed for deployment. Norhaidah Md Dasuki

10:53 RIB Support #2729: SCP ID# 403 : Unsuccessful Bill Payment

Salam Alwi
Bisa update? Ahmad Hazri

September 10, 2013

17:59 BIB Change #3580 (Pending Customer Feedback): [Phase2] Prod025_BIB: SMS Notification

Tested and passed. Lizahwati Basirun

17:59 RIB Change #3576 (Development / Work In Progress): [Phase2] Prod019_Look and Feel for RIB

Hi Kartono,
Here the updates.
# To change Font size for title "Notes(s)" from 9pt to 11pt - *PASSED*
# Alignme... Lizahwati Basirun

17:34 IBAM Enhancement #1797 (Pending Prod Deployment): SCP ID# 108 : [IE000111SP] - Cannot create id A0160

Prod_013 - Description: Delete user ID but cannot create new for this user
User had been deleted and create new for ... Norhaidah Md Dasuki

17:31 IBAM Bug #3554 (Pending Prod Deployment): [Phase2] Prod011_IBAM: Authorization - Approval

06.09.2013 [Halimah]: Had been tested and OK
Proceed for deployment Norhaidah Md Dasuki

17:30 IBAM Bug #3553 (Pending Prod Deployment): [Phase2] Prod010_IBAM: RIB User Enquiry

03.09.2013 [Halimah]: Had been tested and OK
Proceed for deployement Norhaidah Md Dasuki

16:43 RIB Bug #3583 (Pending Customer Feedback): [Phase2] Prod027_RIB: Landing Page - Logo

The Bug has been fixed and retested successfully. Hosseiny Elham

15:35 RIB Change #3576 (Internal Testing): [Phase2] Prod019_Look and Feel for RIB

Hi Kak Liza,
Issues were fixed. Kindly re-test it.
Thank you. Wijaya Kartono

15:30 RIB Bug #3583 (Internal Testing): [Phase2] Prod027_RIB: Landing Page - Logo

Hi Elham,
Bug was fixed. Kindly re-test it.
Thank you. Wijaya Kartono

13:58 RIB Change #3576: [Phase2] Prod019_Look and Feel for RIB

additional Issue to fix on 3rd Party Beneficiary Acct Maintenance. refer attachment. Norhaidah Md Dasuki

12:50 RIB Change #3584 (Dropped-End of life cycle): [Phase2] Prod028_RIB: TAC Validity and Pop-up Message

TAC Notes:
Required to change the words and implementation of the requirements (refer attachment)
Change to: Your T... Norhaidah Md Dasuki

12:29 RIB Bug #3583 (Closed - End of life cycle): [Phase2] Prod027_RIB: Landing Page - Logo

Agrobank's Logo at AGRONet Landing page does not link to AGROBANK's website when click at the logo
Refer screenshot Norhaidah Md Dasuki

12:16 RIB Bug #3546 (Pending Prod Deployment): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

12:15 RIB Bug #3552 (Pending Prod Deployment): [Phase2] Prod020_RIB: Bill Payment - Receipt

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

11:42 RIB Change #3576 (Development / Work In Progress): [Phase2] Prod019_Look and Feel for RIB

Hi Kartono,
Kindly assist.
Terdapat perbezaan pada paparan service note bagi New Interbank Giro Transfer & Favour... Norhaidah Md Dasuki

September 09, 2013

18:58 BIB Change #3580 (Internal Testing): [Phase2] Prod025_BIB: SMS Notification

Hi Kak Liza,
BIB SMS Notification had changed as per requested. Kindly re-test it.
Thank you. Wijaya Kartono

15:41 RIB Change #3576 (Pending Prod Deployment): [Phase2] Prod019_Look and Feel for RIB

9/9/13 - UAT done successfully by En. Firie.
Proceed for deployment. Norhaidah Md Dasuki

15:35 BIB Change #3580 (Closed - End of life cycle): [Phase2] Prod025_BIB: SMS Notification

Log BIB for SMS Notification. To rework as below:
+*current*+
RM0.00 Your PIN number is 234600
+*new*+
RM0.00... Norhaidah Md Dasuki

15:26 BIB Bug #3531 (Pending Prod Deployment): [Phase2] Prod023_Agronet BIB Demo Page Issues - no indicator...

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

15:24 BIB Bug #3556 (Pending Prod Deployment): [Phase2] Prod017_BIB: Login Page

3/9/13: uat successful
4/9/13: sit successful
Proceed to deployment Norhaidah Md Dasuki

15:07 RIB Bug #3575 (Development / Work In Progress): [Phase2] Prod024_Fund Transfer

Hi Alwi,
Kindly assist. TQ Norhaidah Md Dasuki

15:03 RIB Bug #3575: [Phase2] Prod024_Fund Transfer

Feedback for User (SIT) as below:
Issues (refer attachment for screen shot) :
IGAPPIDTYP should be applicant id... Norhaidah Md Dasuki

September 06, 2013

15:00 RIB Change #3576 (Pending Customer Feedback): [Phase2] Prod019_Look and Feel for RIB

Resolution:
Change font size as request.
As discuss and agreed by User (Fikrie), the allignment for note will be st... Norhaidah Md Dasuki

14:59 RIB Change #3576 (Closed - End of life cycle): [Phase2] Prod019_Look and Feel for RIB

LOOK AND FEEL CURRENT PRODUCTION RIB DOESN’T MATCH WITH RIB PHASE 1. PLEASE REFER THE PRINT OUT WITH LIZA.
Findi... Norhaidah Md Dasuki

14:40 RIB Bug #3575 (Pending Customer Feedback): [Phase2] Prod024_Fund Transfer

Updated user and send for retest to check value send to Host. Norhaidah Md Dasuki

14:37 RIB Bug #3575 (Internal Testing): [Phase2] Prod024_Fund Transfer

Root cause:
Wrong setting for beneficiary type and beneficiary id no
Fix:
get beneficiary type and beneficiary i... Yap Kah Yan

14:31 RIB Bug #3575 (Closed - End of life cycle): [Phase2] Prod024_Fund Transfer

To check the send value to host for New Interbank GIRO Transfer, Favorite Interbank GIRO Transfer and 3rd Party Bene ... Norhaidah Md Dasuki

September 02, 2013

19:18 RIB Bug #3552 (Pending Customer Feedback): [Phase2] Prod020_RIB: Bill Payment - Receipt

Issue resolved and successfully tested. Lizahwati Basirun

18:06 BIB Bug #3556 (User Acceptance Test): [Phase2] Prod017_BIB: Login Page

Send for user test. Norhaidah Md Dasuki

17:58 BIB Bug #3556 (Finished Development): [Phase2] Prod017_BIB: Login Page

BIB Login page box alignment fixed. Wijaya Kartono

17:57 BIB Bug #3556 (Closed - End of life cycle): [Phase2] Prod017_BIB: Login Page

BIB Login page box alignment Norhaidah Md Dasuki

17:53 BIB Bug #3530 (Pending Prod Deployment): [Phase2] Pro015_BIB:Demo

Root Cause: Wrong link path
Fix the link path with correct link and migrate the latest BIBDemo folder to Web Server Norhaidah Md Dasuki

17:47 RIB Bug #3546 (User Acceptance Test): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

Send for user retest. Norhaidah Md Dasuki

17:43 RIB Bug #3552 (User Acceptance Test): [Phase2] Prod020_RIB: Bill Payment - Receipt

Norhaidah Md Dasuki

17:39 RIB Task #3555 (Pending Prod Deployment): [Phase2] Prod014_RIB: Demo

Root Cause: Wrong link path
Fix the link path with correct link and migrate the latest RIBDemo folder to Web Server
... Norhaidah Md Dasuki

17:37 RIB Task #3555 (Closed - End of life cycle): [Phase2] Prod014_RIB: Demo

RIB>RIB Demo
Wrong pointing the link path Norhaidah Md Dasuki

17:34 RIB Bug #3525 (Closed - End of life cycle): [Phase2] Prod005_RIB: Registration

29/8/13 - plugin and clear cache but still not ok.
8:13pm - Change one JSP file in IB Application in production s... Norhaidah Md Dasuki

17:34 RIB Support #2455: SCP ID# 374 : IBG TRANSACTION NOT PICKUP IN IB

What is the current connection pool? And have we recommend Agrobank to increase the connection pool size? Tan Lee Yong

17:28 RIB Change #3520: [Phase2] Prod001_RIB: Landing Page

30/8/13 - Successfully tested on SIT and UAT. Proceed for deployment.
Alwi to prepare Deployment file. Norhaidah Md Dasuki

17:26 RIB Support #2455 (Closed - End of life cycle): SCP ID# 374 : IBG TRANSACTION NOT PICKUP IN IB

The reason IB not pick up the transaction is because the previous error "Lock request time out period exceeded" ,and ... Norhaidah Md Dasuki

15:51 IBAM Bug #2368 (Closed - End of life cycle): IBAM out of memory, fund transfer report missing - SCP# 3...

Norhaidah Md Dasuki

15:49 IBAM Bug #2368: IBAM out of memory, fund transfer report missing - SCP# 340, 321

On May 16, 2013 11:49 AM NORAZLILAH KHAMDAN wrote ---
Salam
Successfully migrate to production 14/05/2013. Norhaidah Md Dasuki

15:48 RIB Bug #3552 (Finished Development): [Phase2] Prod020_RIB: Bill Payment - Receipt

Root cause:
No statement
Fix:
add the statement:
"Your bill will be updated on the next working days by the pa... Yap Kah Yan

15:46 RIB Bug #3524: [Phase2] Prod002_RIB: Bill Payment

30/8/13 - Successfully tested on SIT and UAT. Proceed for deployment.
war file created. Pending deployment Yap Kah Yan

15:44 RIB Bug #3546 (Finished Development): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

Root Cause:
validation not correct
Fix:
use correct validation Yap Kah Yan

15:19 IBAM Enhancement #1797 (User Acceptance Test): SCP ID# 108 : [IE000111SP] - Cannot create id A0160

Norhaidah Md Dasuki

15:18 IBAM Bug #3553 (User Acceptance Test): [Phase2] Prod010_IBAM: RIB User Enquiry

Norhaidah Md Dasuki

15:18 IBAM Bug #3554 (User Acceptance Test): [Phase2] Prod011_IBAM: Authorization - Approval

Norhaidah Md Dasuki

15:11 IBAM Bug #3554 (Pending Customer Feedback): [Phase2] Prod011_IBAM: Authorization - Approval

Root Cause: Data Issue. Scenario not found during SIT/UAT
Column LOG_BEFORE_STATE and LOG_AFTER_STATE in ADMIN_AUDIT... Norhaidah Md Dasuki

15:08 IBAM Bug #3554 (Closed - End of life cycle): [Phase2] Prod011_IBAM: Authorization - Approval

Authorization > Approval
Once click "Rejected" or "Approve" system prompt error but changes exist.
Issue happen wh... Norhaidah Md Dasuki

15:05 IBAM Bug #3526: [Phase2] Prod012_IBAM: User Group Maintenance

30/8/13 - Successfully tested on SIT and UAT. Proceed for deployment.
Alwi to prepare deployment file. Norhaidah Md Dasuki

15:01 IBAM Bug #3553 (Pending Customer Feedback): [Phase2] Prod010_IBAM: RIB User Enquiry

Root Cause:
Set to wrong method. New has been set to Unsuspend method instead of Normal method
Resolution:
Fixed ... Norhaidah Md Dasuki

15:00 IBAM Bug #3553 (Closed - End of life cycle): [Phase2] Prod010_IBAM: RIB User Enquiry

Activate NEW user, status changed to UNSUSPEND instead of NORMAL. Norhaidah Md Dasuki

14:58 RIB Bug #3552 (Closed - End of life cycle): [Phase2] Prod020_RIB: Bill Payment - Receipt

Bill Payment Receipt
This statement is missing:
"Your bill will be updated on the next working days by the payee.... Lizahwati Basirun

09:22 RIB Bug #3546 (Closed - End of life cycle): [Phase2] Prod021_RIB: Fund Transfer - Interbank Maintenance

RIB>Fund Transfer>Interbank Account Transfer>Favourite Interbank Maintenance
# Click on Favourite Interbank Mainte... Lizahwati Basirun