Activity

From January 24, 2017 to February 22, 2017

February 22, 2017

14:14 Support #7180 (Internal Testing): [SCP ID :##3677##] : Takaful certificate issue for BIB production
Hi Akmal,
Kindly liaise with Steph to test this issue in SIT/UAT.
Norhaidah Md Dasuki
13:07 Support #7180 (Pending Customer Feedback): [SCP ID :##3677##] : Takaful certificate issue for BIB...
File gave to user.
Wait for the user feedback
Stephanie Sufrapto

February 21, 2017

17:19 Support #7180 (Development / Work In Progress): [SCP ID :##3677##] : Takaful certificate issue fo...
Yap Kah Yan
17:12 Support #7180 (Closed - End of life cycle): [SCP ID :##3677##] : Takaful certificate issue for BI...
Hi,
Kindly attend below request.
Please help to check and fix takaful certificate for bib at production.
!http...
Zahir Abd Latif
15:51 BIB Support #7038 (Closed - End of life cycle): [SCP ID :##3602##] : Notification of Fund Transfer v...
Issue closed in SCP. Zahir Abd Latif

February 20, 2017

11:51 Support #7166 (Closed - End of life cycle): [SCP ID :##3676##] : IB Websphere change password.
Hi,
Kindly attend below request.
Agrobank plan to change default password for websphere ID in production as below...
Zahir Abd Latif

February 17, 2017

16:28 Support #7162 (Internal Testing): [SCP ID :##3674##] : KADA Approver - SMS Notification.
Root Cause: used wrong logic when populate list of mobile number
Fix: Fix the logic
Dear Erni,
Please assist...
Yap Kah Yan
15:26 Support #7162 (Work Completed-End life cycle): [SCP ID :##3674##] : KADA Approver - SMS Notificat...
Hi,
Kindly attend below request.
Kindly need your assistance to check on this matter, KADA approver did not r...
Zahir Abd Latif

February 13, 2017

15:13 Support #7132 (Pending Customer Feedback): [SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-0...
Reported user cannot login rajeslal7066 due to:
10:25 AM - Invalid OTP
10:28 AM - Invalid Password
Findings:
To...
Yap Kah Yan

February 10, 2017

12:31 Support #7132 (Closed - End of life cycle): [SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-...
Hi,
Kindly attend below request.
Kindly need your help to check this matter.

Approver try to login but failed...
Zahir Abd Latif

February 08, 2017

09:30 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...
Issue closed in SCP. Zahir Abd Latif

February 07, 2017

13:03 Support #7082 (Pending Customer Feedback): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resit...
Dear Zahir,
Kindly proceed to close this issue.
Thank you.
Solution: VB provide official email of transactio...
Yap Kah Yan

February 06, 2017

09:33 Support #7031 (Closed - End of life cycle): [SCP ID :##3599##] : Customer still unable to receive...
Issue closed in SCP. Zahir Abd Latif
09:33 BIB Support #7037 (Closed - End of life cycle): [SCP ID :##3601##] : Approver Counter Display Approv...
Issue closed in SCP. Zahir Abd Latif

February 03, 2017

10:46 Support #7058: [SCP ID :##3621##] : IB restart server procedure
Dear Ateh,
Any update?
Thanks.
Zahir Abd Latif
10:24 Support #7052 (Pending Customer Feedback): [SCP ID :##3615##] : Customer Mobile number not start ...
Zahir Abd Latif
10:18 Support #7050 (Pending Customer Feedback): [SCP ID :##3613##] : eibft transaction problem in prod...
Zahir Abd Latif

January 27, 2017

10:34 BIB Support #7038 (Pending Customer Feedback): [SCP ID :##3602##] : Notification of Fund Transfer vi...
Yap Kah Yan

January 26, 2017

18:01 BIB Support #7038 (Development / Work In Progress): [SCP ID :##3602##] : Notification of Fund Transf...
Hi Kah Yan,
Based on the test result, we unable to replicate the issue. Is there any other possibility findings fr...
Norhaidah Md Dasuki
14:51 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...
Hi,
Kindly attend below request.
Kindly need your help on this matter.
Customer inform unable to reprint receip...
Zahir Abd Latif
12:08 BIB Support #7038 (Pending Review): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONetbi...
Hi Kak Haida,
Unable to replicate the issue.
Email can successfully received with correct sequenced.
Thank you
Erni Suhaireen Zulkifli
10:57 BIB Support #7038 (Internal Testing): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONet...
Yap Kah Yan
09:01 BIB Support #7037 (Pending Customer Feedback): [SCP ID :##3601##] : Approver Counter Display Approve...
Have check the data from the query, approver counter should show the correct number of transaction.
Pending user to ...
Yap Kah Yan

January 25, 2017

11:20 BIB Support #7042 (Closed - End of life cycle): [SCP ID :##3606##] : BIB : Instant Transfer Problem ...
Issue closed in SCP. Zahir Abd Latif
11:17 BIB Support #7042 (Pending Customer Feedback): [SCP ID :##3606##] : BIB : Instant Transfer Problem (...
Dear Zahir,
Please help to close this case.
Reply from user (Iylia):
Upon checking, customer able to perform f...
Yap Kah Yan

January 24, 2017

15:51 BIB Support #7039 (Closed - End of life cycle): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DI...
Issue closed in SCP. Zahir Abd Latif
15:50 Support #7059 (Closed - End of life cycle): [SCP ID :##3622##] : ID use by system
Issue closed in SCP. Zahir Abd Latif
09:19 Support #7017 (Closed - End of life cycle): [SCP ID :##3591##] : epay transaction not captured in...
Issue closed in SCP. Zahir Abd Latif
 

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