B - Production Support » Agrobank Support

October 25, 2017

11:50 BIB Support #7991 (Pending Customer Feedback): SCP ID :##4212##] : statutory report not generated

No error displayed in logs. Suspect due to slowness in SFTP protocol.
Pending request from Agrobank to change from S... Yap Kah Yan

October 24, 2017

16:30 Support #7950 (Closed - End of life cycle): SCP ID :##4179##] : SALNEE HARDWARE ENTERPRISE - cann...

Patch released at 172.16.51.35
D:\was-workspace\01 Download WAR files from Penril\4167 + 4179 No username in dropdow... Zahir Abd Latif

16:29 Support #7942 (Closed - End of life cycle): SCP ID :##4168##] : FTL failed - token already assigned

Issue closed in SCP. Zahir Abd Latif

16:27 Support #7941 (Closed - End of life cycle): SCP ID :##4167##] : CA/bank admin cannot assign token...

Patch released at 172.16.51.35
D:\was-workspace\01 Download WAR files from Penril\4167 + 4179 No username in dropdow... Zahir Abd Latif

16:26 Support #7888 (Closed - End of life cycle): SCP ID :##4125##] : approver FTL failed

Kah Yan, Sep 29, 2017 12:00 PM:-... Zahir Abd Latif

16:24 Support #7887 (Closed - End of life cycle): SCP ID :##4124##] : statutory report problem

Kah Yan, Sep 29, 2017 11:03 AM:-... Zahir Abd Latif

16:22 Support #7809 (Closed - End of life cycle): SCP ID :##4066##] : Activate token - unknown error

Issue closed in SCP. Zahir Abd Latif

16:20 Support #7585 (Closed - End of life cycle): [SCP ID :##3966##] : User unable to login-GOLDFORM CO...

Issue closed in SCP. Zahir Abd Latif

15:59 Support #7589 (Closed - End of life cycle): [SCP ID :##3971##] :Unable to proceed transaction (ID...

Chee Ping, Jul 24, 2017 11:26 AM:-... Zahir Abd Latif

08:59 BIB Support #7991 (Closed - End of life cycle): SCP ID :##4212##] : statutory report not generated

Hi,
Kindly attend below request:
please attached log file for further checking. Zahir Abd Latif

October 17, 2017

13:36 Support #7968 (Closed - End of life cycle): SCP ID :##4196##] : Migration 14/10/2017

Hi,
Kindly attend below request:
Please check below issue:
1. There is no SI Inquiry navigation module dis... Zahir Abd Latif

10:39 Support #7940 (Closed - End of life cycle): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB...

Issue closed in SCP. Zahir Abd Latif

10:30 Support #7943 (Closed - End of life cycle): SCP ID :##4169##] : epay transaction not captured in ...

Issue closed in SCP. Zahir Abd Latif

October 13, 2017

11:15 Support #7950 (Closed - End of life cycle): SCP ID :##4179##] : SALNEE HARDWARE ENTERPRISE - cann...

Hi,
Kindly attend below request:
Customer unable to assign token.
Already clear cache, history and using other... Zahir Abd Latif

October 12, 2017

12:36 Support #7943 (Pending Customer Feedback): SCP ID :##4169##] : epay transaction not captured in IBAM

Cause: All issue cause by deadlock that happen when insert data to table IbUserPrintReceipt
Resolution: Recommend ... Stephanie Sufrapto

October 11, 2017

15:32 Support #7942 (Pending Customer Feedback): SCP ID :##4168##] : FTL failed - token already assigned

Provided query:
select USER_ID, SP_SERIAL, SP_STATUS from bib_user where user_alias = 'franklin9396';
select * fr... Yap Kah Yan

15:27 Support #7943 (Development / Work In Progress): SCP ID :##4169##] : epay transaction not captured...

Yap Kah Yan

15:26 Support #7941 (Pending Customer Feedback): SCP ID :##4167##] : CA/bank admin cannot assign token,...

For user to be displayed in the dropdown list, SP_STATUS has to be 0.
Need nore info on the scenario of what happene... Yap Kah Yan

October 10, 2017

10:25 Support #7943 (Closed - End of life cycle): SCP ID :##4169##] : epay transaction not captured in ...

Hi,
Kindly attend below request:
Recently, almost everyday we received complaint epay transaction not captured in... Zahir Abd Latif

09:58 Support #7942 (Closed - End of life cycle): SCP ID :##4168##] : FTL failed - token already assigned

Hi,
Kindly attend below request:
Customer cannot do FTL, error token already assign.
User Details as below:
... Zahir Abd Latif

October 09, 2017

17:48 Support #7941 (Closed - End of life cycle): SCP ID :##4167##] : CA/bank admin cannot assign token...

Hi,
Kindly attend below request:
CA/bank admin cannot assign token, user not listed in the droplist as below. Ple... Zahir Abd Latif

17:27 Support #7940 (Pending Customer Feedback): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB ...

Provided script as below:
select * from ADMIN_PERMISSION where ACTION_ID = '2046' and user_id = (select user_id fr... Yap Kah Yan

09:27 Support #7940 (Closed - End of life cycle): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB...

Hi,
Kindly attend below request:
UNLOCK CA doesn't appeared in BIB Authorization. Please check.
!https://sup... Zahir Abd Latif

October 03, 2017

15:36 Support #7919 (Pending Review): SCP ID :##4152##] : Not able to view Agronet Transaction History

Hi kak Haida,
Successfully tested.
Kindly review Test Result attached.
Thank you. Nurul Akmal

12:27 Support #7918 (Pending Review): SCP ID :##4151##] : Security Image migration issue

Hi Kak Haida,
Kindly review Test Result attached.
Thank you. Nurul Akmal

11:35 Support #7919 (Internal Testing): SCP ID :##4152##] : Not able to view Agronet Transaction History

Dear Akmal,
Kindly test at https://172.16.50.27/bib.preprod.sit/common/Login.do
Patch released at:
172.16.51.... Yap Kah Yan

11:28 Support #7918 (Internal Testing): SCP ID :##4151##] : Security Image migration issue

Dear Akmal,
Please test at https://172.16.50.27/rib.preprod.sit/common/Login.do
Patches at:
172.16.51.35
D... Yap Kah Yan

09:44 Support #7919 (Closed - End of life cycle): SCP ID :##4152##] : Not able to view Agronet Transact...

Hi,
Kindly attend below request:
Customer complaint for not able to view Agronet Transaction History.
Customer... Zahir Abd Latif

09:41 Support #7918 (Closed - End of life cycle): SCP ID :##4151##] : Security Image migration issue

Hi,
Kindly attend below request:
Please fix below issue:
1. IE – able to key in the password and proceed to lo... Zahir Abd Latif