B - Production Support » Agrobank Support

March 01, 2021

15:46 Support #11559 (Work Completed-End life cycle): [SCP ID :##5769##] : Reset password/forgot passwo...

Hi Stepahanie,
Kindly assist below request.
Please help to check and fix this issue urgently. All ib customer fac... Nurul Akmal

February 25, 2021

16:26 Support #11554 (Pending Customer Feedback): [SCP ID :##5763##] : unable to perform FTL with error...

User should to Reset password not FTL. Kindly ask contact center to assist on Reset password.
As mentioned earlier,... Stephanie Sufrapto

February 23, 2021

17:42 Support #11553 (Pending Customer Feedback): [SCP ID :##5762##] : Customer unable to login as sing...

Based on data from TB_AM_PAIRING and log, this user got lock due to exceeding OTP maximum try. Thus, the user reque... Siti Balqis Othman

14:42 Support #11550 (Pending UAT Deployment): [SCP D :##5761##] : Change the error code from 1A(B2C) a...

The patch already delivers to Izzati. Siti Balqis Othman

13:45 Support #11554 (Closed - End of life cycle): [SCP ID :##5763##] : unable to perform FTL with erro...

Hi,
Kindly attend below request:-
Corporate administrator unable to perform FTL with error username or PIN number... Zahir Abd Latif

13:41 Support #11553 (Pending Customer Feedback): [SCP ID :##5762##] : Customer unable to login as sing...

Hi,
Kindly attend below request:-
Customer call contact centre 19/2/2021 for activation agronetbiz Mobile Token (... Zahir Abd Latif

11:37 Support #11550 (Work Completed-End life cycle): [SCP D :##5761##] : Change the error code from 1A...

Hi,
Kindly attend below request:-
As discussed with user last week, please help to change the error code to 85 wh... Zahir Abd Latif

February 05, 2021

19:02 Support #11526 (Pending SIT Deployment): [SCP ID :##5743##] : epay recon issue

All transaction reported is from table IB_BILL_PAYMENT
Root Cause: Status saved in table is using BM as per customer... Stephanie Sufrapto

17:05 Support #11527 (New - Begin Life Cycle): [SCP ID :##5744##] : DR issue

Hi,
Kindly attend below request:-
As aware, we are facing issue during last DR which require few times to restart... Zahir Abd Latif

17:01 Support #11526 (Pending SIT Deployment): [SCP ID :##5743##] : epay recon issue

Hi,
Kindly attend below request:-
Subject : epay recon issue
There is concern raised by Epay team why currentl... Zahir Abd Latif

14:27 Support #11525 (Pending SIT Deployment): [SCP ID :##5742##] : EPF registration status issue

Siti Balqis Othman

12:46 Support #11525 (Development / Work In Progress): [SCP ID :##5742##] : EPF registration status issue

Siti Balqis Othman

12:20 Support #11525 (Work Completed-End life cycle): [SCP ID :##5742##] : EPF registration status issue

Hi,
Kindly attend below request:-
EPF registration status for penril not successful update due to contribution mo... Zahir Abd Latif

February 04, 2021

18:18 Support #11520 (Pending UAT Deployment): [SCP ID :##5741##] : Request to amend SMS notification f...

The patch already deliver to Izzati and done tested at local PC Siti Balqis Othman

18:09 Support #11520: [SCP ID :##5741##] : Request to amend SMS notification for FPX transaction

Hi Balqis.
Please attend this issue Stephanie Sufrapto

18:05 Support #11506 (Work Completed-End life cycle): [SCP ID :##5730##] : IBAM - error while performi...

Provide patch on 26.01.2021
Solution: We have added checking null inside code for CA.
deployed to production
Z... Stephanie Sufrapto

16:34 Support #11520 (Closed - End of life cycle): [SCP ID :##5741##] : Request to amend SMS notificati...

Hi,
Kindly attend below request:-
Request to amend spelling of AGRONet in SMS notification for FPX notification i... Zahir Abd Latif