Activity
From May 30, 2023 to June 28, 2023
June 26, 2023
- 09:35 Support #13539 (Work Completed-End life cycle): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (S...
- Hi Zahir,
Kindly help to close this ticket. Bank has deployed to production on 20/06/2023.
June 22, 2023
- 16:21 Support #13544 (System Integration Test): [SCP ID :##6708##] : (97) REST CUA ERROR: FAILED TO REG...
- Finding:
After investigating the request data sent by Mobile Banking to perform the mobile token activation process.... - 15:36 Support #13544 (Work Completed-End life cycle): [SCP ID :##6708##] : (97) REST CUA ERROR: FAILED ...
- Hi Balqis,
Kindly attend below request....
June 21, 2023
- 12:18 Support #13542 (User Acceptance Test): [SCP ID :##6706##] : Unbind device - session expired
- Finding:
Issue due to exception happens when IB detects null value when trying to retrieve osType value. IB expects ... - 08:47 Support #13542 (Work Completed-End life cycle): [SCP ID :##6706##] : Unbind device - session expired
- Hi Balqis,
Kindly attend below request....
June 20, 2023
- 12:19 Support #13251 (Work Completed-End life cycle): [SCP ID :##6455##] : RIB customer not able to res...
- Hi Zahir,
Issue reported: These 2 customers are unable to perform the Forgot Password activity.
Finding: Accord... - 12:13 Support #13005 (Work Completed-End life cycle): [SCP ID :##6281##] : reset password - session ex...
This issue is the same as ticket number due to null ip address.
Re: [Request ID :##6642##] : UNABLE TO RESET PASSW...- 12:05 Support #13392 (Work Completed-End life cycle): [SCP ID :##6574##] : eFria withdrawal error - You...
- Finding:
We suspect the response for account inquiry by CIF is not complete.
This issue happens after HOST enhance... - 11:55 Support #13408 (Pending Customer Feedback): [SCP ID :##6584##] : NABLE TO RESET PASSWORD RIB: MAR...
- Finding:
According to the CUA DB record. we have 2 records with the same username but different capital letters. Due... - 11:44 Support #13487 (Pending Customer Feedback): [SCP ID :##6656##] : UNABLE TO ACTIVATE AGRONET : MAH...
- Finding
Based on our findings, we found there are 2 records found for user madina2029.
This issue is similar to tic... - 11:40 Support #13535 (Pending Customer Feedback): [SCP ID :##6696##] : Too many FPX transactions return...
- Pending customer feedback on the what the error code that need to be sent to IMocha for issue customer not perform Ag...
- 11:38 Support #13521 (Work Completed-End life cycle): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION ...
- Hi Zahir,
You may close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/2023 un... - 11:36 Support #13534 (Work Completed-End life cycle): [SCP ID :##6695##] : (URGENT)UNABLE TO UPDATE TAC...
- Reported issue:
Customer receives error message please proceed to agrokey activation when perform mobile change proc... - 11:32 Support #13539 (System Integration Test): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (SMART S...
- Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... - 11:31 Support #13367 (Work Completed-End life cycle): [SCP ID :##6552##] : Error when login to IBAM sy...
- Hi zahir,
My mistake for previous update. That is for different ticket.
You can close this ticket as Bank already a... - 11:28 Support #12147 (Work Completed-End life cycle): [SCP ID :##5939##] : API Gateway down
- Hi Zahir,
Could help to close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/... - 11:25 Support #13367 (System Integration Test): [SCP ID :##6552##] : Error when login to IBAM system
- Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... - 11:02 Support #13539 (Work Completed-End life cycle): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (S...
- Hi Balqis,
Kindly attend below request....
June 12, 2023
- 16:13 Support #13535 (Work Completed-End life cycle): [SCP ID :##6696##] : Too many FPX transactions re...
- Hi,
Kindly attend below request:-
Around 7.20pm PayNet inform that Agrobank success rate is 0%. Customers was log... - 16:10 Support #13534 (Work Completed-End life cycle): [SCP ID :##6695##] : (URGENT)UNABLE TO UPDATE TAC...
- Hi,
Kindly attend below request:-
Kindly assist to check as customer unable to update TAC number.
Agent succes...
June 06, 2023
- 14:33 Support #13521 (User Acceptance Test): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION PROCESS
- The patch has been deployed to SIT and UAT environment for Bank to testing and verify
- 11:24 Support #13521 (Development / Work In Progress): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION...
- 09:54 Support #13521 (Work Completed-End life cycle): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION ...
- Hi,
Kindly attend below request:-
We received multiple complaints from Contact Centre regarding this issue whereb...
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