B - Production Support » KFH Support

November 18, 2015

16:16 Support #5677 (Closed - End of life cycle): [SCP ID :##2845##] : DESKMATE - update contact detail...

Issue closed in SCP. Zahir Abd Latif

16:10 Support #5681 (Closed - End of life cycle): [SCP ID :##2850##] : WEBSITE BANNER- replace

Issue closed in SCP. Zahir Abd Latif

14:27 Support #5682 (Closed - End of life cycle): [SCP ID :##2851##] : URGENT: DESKMATE -upload ofpdf ...

Issue closed in SCP. Zahir Abd Latif

13:57 Support #5682 (Pending Customer Feedback): [SCP ID :##2851##] : URGENT: DESKMATE -upload ofpdf file

Zahir Abd Latif

12:07 Support #5677 (Pending Customer Feedback): [SCP ID :##2845##] : DESKMATE - update contact details...

Zahir Abd Latif

10:31 Support #5680 (Closed - End of life cycle): [SCP ID :##2849##] : KFH Application Configuration a...

Issue closed in SCP. Zahir Abd Latif

10:27 Support #5681 (Pending Customer Feedback): [SCP ID :##2850##] : WEBSITE BANNER- replace

Zahir Abd Latif

November 16, 2015

18:57 Support #5684 (Closed - End of life cycle): [Request ID :##2852##] : IBG DR Issue (13 NOV)

Dear Penril Support;
Please help to investigate on the issue we were facing on IBG DR live run, Friday - 13/11/2015.... Ahmad Hazri

18:49 Support #5683 (Closed - End of life cycle): [Request ID :##2853##] : BVMC at instance 7410

Dear Hapiz
Kindly attend this request
issue: BVMC @instance 7410 is not accessible. Ahmad Hazri

17:03 Support #5682 (Closed - End of life cycle): [SCP ID :##2851##] : URGENT: DESKMATE -upload ofpdf ...

Hafiz
kindly assist
Pls upload afile urgently on DESKMATE. The file is too large and I shall email separately:... Ahmad Hazri

09:03 Support #5681 (Closed - End of life cycle): [SCP ID :##2850##] : WEBSITE BANNER- replace

hafiz
kindly assist
Pls replace BANNER 3 with the attached. Please MAINTAIN the existing LINK to the debit car... Ahmad Hazri

November 12, 2015

10:16 Support #5680 (Closed - End of life cycle): [SCP ID :##2849##] : KFH Application Configuration a...

Dear Hafiz
Kindly assist... Ahmad Hazri

November 11, 2015

16:41 Support #5677 (Closed - End of life cycle): [SCP ID :##2845##] : DESKMATE - update contact detail...

Hafiz
Kindly assist.
Please change the extension numbers:
Halizanita: 2106
Jason Ng: 2105
Ahmad Hazri

12:12 Support #5672 (Closed - End of life cycle): [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015

Hi Hapiz
Kindly assist below issue... Ahmad Hazri

November 09, 2015

10:51 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table

Fix patch deployed on Nov 6, 2015.
Issue officially closed by Shikin Ahmad Hazri

November 05, 2015

17:01 Support #5653 (Closed - End of life cycle): Re: [SCP ID :##2839##] : WEBSITE INFO: Mplus

Hafiz
Please assist on this.
====
Please upload the "Mplus performance.." file as attached.
Also attached a... Ahmad Hazri

15:21 Support #5651 (Closed - End of life cycle): [SCP ID :##2840##] : WEBSITE - info - Junior Gold ac...

Hafiz
Kindly help
============
Pls update the attached file in the link below.
http://www.kfh.com.my/kfhmb/... Ahmad Hazri

November 04, 2015

10:14 Support #5627 (Development / Work In Progress): [SCP ID :##2835##] : No RIM number in BVMC Report.

Zahir Abd Latif

10:12 Support #5571 (Closed - End of life cycle): [SCP ID :##2821##] : 1 Successful IBG Trx not send to...

Issue closed in SCP. Zahir Abd Latif

08:59 Support #5633 (Closed - End of life cycle): [SCP ID :##2836##] : DESKMATE - update contact detail...

Issue closed in SCP. Zahir Abd Latif

November 03, 2015

14:52 Support #5633 (Pending Customer Feedback): [SCP ID :##2836##] : DESKMATE - update contact details...

Update by Hafiz,Nov 3, 2015 02:51 PM-... Zahir Abd Latif

14:01 Support #5633 (Closed - End of life cycle): [SCP ID :##2836##] : DESKMATE - update contact detail...

Hi,
Kindly attend below request:
Pls change the phone numbers of the following staff - DESKMATE:
Nita Aidura ... Zahir Abd Latif

November 02, 2015

11:05 Support #5575 (Closed - End of life cycle): [SCP ID :##2823##] : User id not found in BVMC.

Issue closed in SCP. Zahir Abd Latif

10:47 Support #5601 (Closed - End of life cycle): [SCP ID :##2830##] : Website: Update document.

Issue closed in SCP. Zahir Abd Latif

10:43 Support #5627 (Closed - End of life cycle): [SCP ID :##2835##] : No RIM number in BVMC Report.

Hi,
Kindly attend below request:... Zahir Abd Latif

October 29, 2015

10:23 Support #5585 (Closed - End of life cycle): [SCP ID :##2825##] : Deskmate Sales Referral.

Update by Rozita in SCP, Oct 29, 2015 10:13 AM:-... Zahir Abd Latif

October 28, 2015

13:25 Support #5601 (Pending Customer Feedback): [SCP ID :##2830##] : Website: Update document.

Update by Hafiz, Oct 28, 2015 12:50 PM:-... Zahir Abd Latif

10:15 Support #5601 (Closed - End of life cycle): [SCP ID :##2830##] : Website: Update document.

Hi,
Kindly attend below request:
Pls replace the updated PDF file in the link below. The file it listed as "too ... Zahir Abd Latif

October 27, 2015

09:52 Support #5534 (Closed - End of life cycle): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll...

Issue closed in SCP. Zahir Abd Latif

09:50 Support #5532 (Closed - End of life cycle): [SCP ID :##2811##] : Termination of TM Bill Payment

Issue closed in SCP. Zahir Abd Latif

09:48 Support #5576 (Closed - End of life cycle): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges u...

Issue closed in SCP. Zahir Abd Latif

09:46 Support #5587 (Closed - End of life cycle): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.

Issue closed in SCP. Zahir Abd Latif

09:45 Support #5588 (Closed - End of life cycle): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014...

Issue closed in SCP. Zahir Abd Latif

09:12 Support #5571 (Pending Customer Feedback): [SCP ID :##2821##] : 1 Successful IBG Trx not send to ...

Update by Hafiz, Oct 26, 2015 07:30 PM:-... Zahir Abd Latif

October 23, 2015

16:02 Support #5585 (Pending Customer Feedback): [SCP ID :##2825##] : Deskmate Sales Referral.

Update by Hafiz, Oct 23, 2015 03:48 PM:-
Hi Puan Rozita
We found sql at debug mode. Maybe this can help to solv... Zahir Abd Latif

15:50 Support #5590 (Closed - End of life cycle): [SCP ID :##2828##] : WEBSITE - update text.

Issue closed in SCP. Zahir Abd Latif

15:08 Support #5590 (Pending Customer Feedback): [SCP ID :##2828##] : WEBSITE - update text.

Update by Hafiz, Oct 23, 2015 03:07 PM:-... Zahir Abd Latif

14:59 Support #5587 (Pending Customer Feedback): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.

Update by Hafiz, Oct 23, 2015 02:56 PM:-... Zahir Abd Latif

14:58 Support #5588 (Pending Customer Feedback): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014 ...

Update by Hafiz, Oct 23, 2015 02:51 PM:-... Zahir Abd Latif

11:38 Support #5576 (Pending Customer Feedback): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges up...

Update by Hafiz, Oct 23, 2015 11:33 AM:-... Zahir Abd Latif

11:08 Support #5590 (Closed - End of life cycle): [SCP ID :##2828##] : WEBSITE - update text.

Hi,
Kindly attend below request:
Please use the attached text for:
About Us > Company Profile > About KFH Mala... Zahir Abd Latif

09:41 Support #5588 (Closed - End of life cycle): [SCP ID :##2827##] : DESKMATE - upload CIRCULARS 2014...

Hi,
Kindly attend below request:
Pls upload the attached files (3 in total):
1. HR- 2014 Further clarification... Zahir Abd Latif

09:29 Support #5576 (Development / Work In Progress): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charg...

Zahir Abd Latif

09:22 Support #5587 (Closed - End of life cycle): [SCP ID :##2826##] : DESKMATE - upload CIRCULAR.

Hi,
Kindly attend below request:
Pls upload the attached -
DESKMATE > HR MATTERS > CIRCULARS > 2015 Zahir Abd Latif

October 22, 2015

17:44 Support #5585 (Closed - End of life cycle): [SCP ID :##2825##] : Deskmate Sales Referral.

Hi,
Kindly attend below request:
Deskmate Sales Referral performed by user was not captured by the system. Zahir Abd Latif

11:55 Task #5354 (Closed - End of life cycle): [SCP ID :##2487##] : CMS Disaster Recovery for KFH Labuan

Last update by Hafidzah, Sep 28, 2015 03:51 PM:-... Zahir Abd Latif

11:48 Support #5186 (Closed - End of life cycle): [SCP ID :##2578##] : VAPT Findings for Year 2014 (Int...

Issue closed in SCP.
Zahir Abd Latif

11:45 Support #5116 (Closed - End of life cycle): [SCP ID :##2531##] : No email notification & job wa...

Issue closed in SCP. Zahir Abd Latif

11:31 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table

Last update, 17 September 2015 at 14:00:-... Zahir Abd Latif

09:23 Support #5575 (Pending Customer Feedback): [SCP ID :##2823##] : User id not found in BVMC.

Update by Hafiz in SCP, Oct 21, 2015 08:50 PM:-... Zahir Abd Latif

October 21, 2015

15:58 Support #5534: [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll Free No.

Dear all,
Attached is the test result for the issue.
Thank you. Lizahwati Basirun

15:26 Support #5533: [SCP ID :##2812##] : Bulk transfer on 05.10.2015 - Unsuccesful payment (RM613.07)

Dear Hafiz,
I have try to replicate the issue with the exact amount as customer report and the status is successfu... Lizahwati Basirun

12:56 Support #5568 (Closed - End of life cycle): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction...

Update from Akmal in SCP, Oct 21, 2015 12:00 PM:-... Zahir Abd Latif

12:31 Support #5576 (Closed - End of life cycle): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges u...

Hi,
Kindly attend below request:... Zahir Abd Latif

12:07 Support #5532 (Pending Customer Feedback): [SCP ID :##2811##] : Termination of TM Bill Payment

Update from Hafiz in SCP, Oct 21, 2015 12:00 PM:-... Zahir Abd Latif

11:59 Support #5568 (Pending Customer Feedback): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction ...

Oct 21, 2015 11:49 AM:-
Reply to user as below:-
Our scope of support is to provide content update via BVMC and D... Zahir Abd Latif

11:55 Support #5534 (Pending Customer Feedback): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll ...

Update from Hafiz in SCP, Oct 21, 2015 11:50 AM:-... Zahir Abd Latif

October 20, 2015

19:26 Support #5575 (Closed - End of life cycle): [SCP ID :##2823##] : User id not found in BVMC.

Hi,
Kindly attend below request:
There is one request from customer to unlock his kfhonline account, however upon... Zahir Abd Latif

11:20 Support #5571 (Closed - End of life cycle): [SCP ID :##2821##] : 1 Successful IBG Trx not send to...

Hi,
Kindly attend below request:... Zahir Abd Latif