Activity

From April 22, 2016 to May 21, 2016

May 16, 2016

12:48 Support #6245 (Closed - End of life cycle): [SCP ID :##3119##] : OFI File changes.: Hi,
Kindly attend below request:
MyClear will revise the IBG rules that require OFI to populate correct codes for... Zahir Abd Latif
11:47 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.: Issue closed in SCP. Zahir Abd Latif
10:58 Support #6241 (Closed - End of life cycle): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.: Hi,
Kindly attend below request:
Please help to investigate on successful bulk transactions cancellation, but 1 o... Zahir Abd Latif
10:32 Support #6240 (Closed - End of life cycle): [SCP ID :##3114##] : Labuan SMS Notification.: Hi,
Kindly attend below request:
Kindly prepare the necessary for Labuan SMS Notification to be running on JDK1.7... Zahir Abd Latif
10:24 Support #6239 (Closed - End of life cycle): [SCP ID :##3118##] : WEBSITE & DESKMATE: Debit Card-i...: Hi,
Kindly attend below request:
WEBSITE
1. To create new tab and name "Promotion"
http://kfhonline.com.my/kfhm... Zahir Abd Latif

May 13, 2016

16:34 Support #6226 (Pending Customer Feedback): [SCP ID :##3099##] : BVMC report not tally for CMS IBG...: After investigate all the log files received from KFH. Not able to found the exception related to this issue. Therefo... Ngoh Chee Ping

May 11, 2016

11:34 Support #6237 (Closed - End of life cycle): [SCP ID :3110## : Error - Register Internet Banking: Hi,
Kindly attend below request.
The below customer failed to register KFH Online - Encounter Servlet Error after... Zahir Abd Latif
11:25 Support #6236 (Closed - End of life cycle): [SCP ID :#3109##] : Customer encountered error page w...: Hi,
Kindly attend below request.
Our customer encountered error page while deleting the SI via KFHOnline. Pls ref... Zahir Abd Latif

May 10, 2016

16:58 Support #6226 (Development / Work In Progress): [SCP ID :##3099##] : BVMC report not tally for CM...: Based on the transaction data in database. The error reason captured is "Error while performing your request". This e... Ngoh Chee Ping
16:54 Support #6229 (Pending Customer Feedback): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.: This had been done by Hafiz on May 5. Pending Akmal to verify. Ngoh Chee Ping
16:51 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.: This issue happen because the Astro account number is not correct. But Epay will return the same error code as invali... Ngoh Chee Ping

May 05, 2016

17:59 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.: Hi,
Kindly attend below request:
There is one complaint from a customer whereby she's encountered error message o... Zahir Abd Latif
17:22 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.: Hi,
Kindly attend below request:
HOME PAGE > CLIENT CHARTER (bottom left hand side)
http://www.kfh.com.my/kf... Zahir Abd Latif
14:40 Support #6209 (Closed - End of life cycle): [SCP ID :##3078## : WEBSITE & DESKMATE - update of info.: Issue closed in SCP. Zahir Abd Latif
14:23 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.: Verified Ok by Akmal.
Issue closed in SCP. Zahir Abd Latif
14:16 Support #6227 (Pending Customer Feedback): [SCP ID :##3100##] : WEBSITE - highlights section.: Zahir Abd Latif
10:35 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.: Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
Please REMOVE ITEM 2 and PUT THE FOLLOWING AS I... Zahir Abd Latif
09:46 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.: Issue closed in SCP. Zahir Abd Latif

May 04, 2016

15:27 Support #6225 (Pending Customer Feedback): [SCP ID :##3098##] : BVMC Fraud report.: Already provide conditions below to Shikin
Consumer:
Fraud Alert Transfer Report - Amount
- STATUS='Accepted' ... Ngoh Chee Ping
12:36 Support #6226 (Closed - End of life cycle): [SCP ID :##3099##] : BVMC report not tally for CMS IB...: Hi,
Kindly attend below request:
Currently we having problem with 1 CMS IBG trx dated 29/04/2016 amounted RM13250... Zahir Abd Latif
12:26 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.: Hi,
Kindly attend below request:
Kindly help to provide the current condition when generating below reports since... Zahir Abd Latif

April 29, 2016

16:18 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...: Verified by Akmal.
Issue closed in SCP. Zahir Abd Latif
10:17 Support #6221 (Pending Customer Feedback): [SCP ID :##3092##] : WEBSITE BANNER- place and externa...: Zahir Abd Latif

April 28, 2016

12:39 Support #6211 (Closed - End of life cycle): [SCP ID :##3080##] : DESKMATE - update info..: Verified OK by Akmal.
Issue closed in SCP. Zahir Abd Latif
09:11 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...: Hi,
Kindly attend below request:
please upload as Banner No. 1 and link to. Please movethe rest of the banners as... Zahir Abd Latif
09:08 Support #6220 (Closed - End of life cycle): [SCP ID :##3090##] : DESKMATE: Directory Update (1. N...: Issue closed in SCP. Zahir Abd Latif

April 27, 2016

11:03 Support #6220 (Pending Customer Feedback): [SCP ID :##3090##] : DESKMATE: Directory Update (1. Ne...: Zahir Abd Latif

April 26, 2016

14:32 Support #6220 (Closed - End of life cycle): [SCP ID :##3090##] : DESKMATE: Directory Update (1. N...: Hi,
Kindly attend below request:
1. To add in Risk Management directory
http://deskmate.kfh.com.my/index.p... Zahir Abd Latif
11:38 Support #6218 (Closed - End of life cycle): [SCP ID :##3088##] : DESKMATE: Directory Update (1. C...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:29 Support #6218 (Pending Customer Feedback): [SCP ID :##3088##] : DESKMATE: Directory Update (1. Co...: Zahir Abd Latif
11:12 Support #6211 (Pending Customer Feedback): [SCP ID :##3080##] : DESKMATE - update info..: Zahir Abd Latif
09:46 Support #6203 (Pending Customer Feedback): [SCP ID :##3073##] : SI & TAC issue.: Update by Hafiz, Apr 25, 2016 06:40 PM:-... Zahir Abd Latif
09:13 Support #6217 (Closed - End of life cycle): [SCP ID :##3087##] : DESKMATE: Corporate Rate 2016.: Verified OK by Azli.
Issue closed in SCP. Zahir Abd Latif
09:11 Support #6208 (Closed - End of life cycle): [SCP ID :##3077##] : CORPORATE WEBSITE: Press Release...: Verified OK by Azli.
Issue closed in SCP. Zahir Abd Latif
09:03 Support #6218 (Closed - End of life cycle): [SCP ID :##3088##] : DESKMATE: Directory Update (1. C...: Hi,
Kindly attend below request:
1. To remove Ahmad Rizal Amir Hamzah from Commercial Banking
!https://mail.goog... Zahir Abd Latif

April 25, 2016

17:24 Support #6208 (Pending Customer Feedback): [SCP ID :##3077##] : CORPORATE WEBSITE: Press Release ...: Zahir Abd Latif
16:50 Support #6217 (Closed - End of life cycle): [SCP ID :##3087##] : DESKMATE: Corporate Rate 2016.: Hi,
Kindly attend below request:
Kindly help to upload the following:
http://deskmate.kfh.com.my/index.php?optio... Zahir Abd Latif
16:45 Support #6216 (Closed - End of life cycle): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (D...: Hi,
Kindly attend below request:
There is one successful prepaid top up performed by customer via KFHOnline, howe... Zahir Abd Latif
09:49 Support #6182 (Closed - End of life cycle): [SCP ID :##3066##] : KFH Portal unreachable - Sunday ...: Update by Lizahwati, 22 April 2016 at 20:17:-... Zahir Abd Latif

April 22, 2016

17:39 Support #6205 (Closed - End of life cycle): [SCP ID :##3075##] : DESKMATE - upload CIRCULAR.: Issue closed in SCP. Zahir Abd Latif
17:38 Support #6204 (Closed - End of life cycle): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.: Issue closed in SCP. Zahir Abd Latif
09:36 Support #6204 (Pending Customer Feedback): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.: Zahir Abd Latif
09:31 Support #6211 (Closed - End of life cycle): [SCP ID :##3080##] : DESKMATE - update info..: Hi,
Kindly attend below request:
DESKMATE> Link at the bottom - BCP AWARENESS PROGRAMME
Please update with the... Zahir Abd Latif

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