Activity
From May 31, 2016 to June 29, 2016
June 29, 2016
- 13:21 Support #6298 (Pending Customer Feedback): [SCP ID :##3158##] : Amendment on FTT page and report
- 15/06/2016 – Already provided the effort on the changes.
Need feedback from bank. - 12:15 Support #6256 (Pending Customer Feedback): [SCP ID :##3126##] : Unsuccessful BVMC Report
- Update by Hafiz, Jun 17, 2016 04:51 PM:-...
- 11:33 Support #6389 (Closed - End of life cycle): [SCP ID :##3216##] : BVMC report not tally for CMS IB...
- Hi,
Kindly attend below request:...
June 28, 2016
- 16:46 Support #6387 (Closed - End of life cycle): [SCP ID :##3213##] : RFI CREDITING PROCESS executed o...
- Hi,
Kindly attend below request:... - 14:26 Support #6383 (Closed - End of life cycle): [SCP ID :##3210##] : Additional SI Email Notification...
- Hi,
Kindly attend below request:...
June 24, 2016
- 15:21 Support #6376 (Closed - End of life cycle): [SCP ID :##3203##] : DESKMATE: Directory Update - Inv...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=72&I...
June 20, 2016
- 16:28 Support #6368 (Closed - End of life cycle): [SCP ID :##3202##] : WEBSITE: PDM Update - Basic Curr...
- Verified by Azli.
Issue closed in SCP. - 15:18 Support #6368 (Closed - End of life cycle): [SCP ID :##3202##] : WEBSITE: PDM Update - Basic Curr...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... - 09:47 Support #6226 (Closed - End of life cycle): [SCP ID :##3099##] : BVMC report not tally for CMS IB...
- Issue closed in SCP.
- 09:46 Support #6293 (Closed - End of life cycle): [SCP ID :##3153##] : VeriSign Secured button not work...
- Issue closed in SCP.
June 17, 2016
- 11:27 Support #6364 (Closed - End of life cycle): [SCP ID :##3199##] : IBG Acct Structure Changes.
- Hi,
Kindly attend below request:
Kindly amend the pop up screen of the information on account number length for...
June 16, 2016
- 12:57 Support #6353 (Closed - End of life cycle): [SCP ID :##3191##] : WEBSITE & DESKMATE - update of i...
- Verified by Azli.
Issue closed in SCP. - 12:01 Support #6359 (Closed - End of life cycle): [SCP ID :##3197##] : DESKMATE: Directory Update - KFH...
- Verified by Azli.
Issue closed in SCP. - 10:35 Support #6359 (Closed - End of life cycle): [SCP ID :##3197##] : DESKMATE: Directory Update - KFH...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=126&...
June 15, 2016
- 16:26 Support #6354 (Closed - End of life cycle): [SCP ID :##3192##] : DESKMATE: Directory Update - Res...
- Verified by Azli.
Issue closed in SCP. - 13:48 Support #6354 (Pending Customer Feedback): [SCP ID :##3192##] : DESKMATE: Directory Update - Resi...
- Contact has been updated.
- 13:47 Support #6353 (Pending Customer Feedback): [SCP ID :##3191##] : WEBSITE & DESKMATE - update of info.
- File has been updated.
- 13:47 Support #6352 (Pending Customer Feedback): [SCP ID :##3190##] : WEBSITE - CORPORATE INFO(14/06/20...
- File has been updated.
- 12:02 Support #6293: [SCP ID :##3153##] : VeriSign Secured button not working at KFH Online & CMS
- Update by Hafiz, Jun 14, 2016 03:48 PM:-...
- 11:11 Support #6246: [SCP ID :##3120##] : KFHIB15 SBConsole - unable to view component under project ex...
- Salam Ateh,
Any update of this request? Has it resolve yet?
Thanks. - 11:06 Support #6298: [SCP ID :##3158##] : Amendment on FTT page and report
- Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue in Redmine.
Thanks. - 10:35 Support #6354 (Closed - End of life cycle): [SCP ID :##3192##] : DESKMATE: Directory Update - Res...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item...
June 14, 2016
- 16:11 Support #6353 (Closed - End of life cycle): [SCP ID :##3191##] : WEBSITE & DESKMATE - update of i...
- Hi,
Kindly attend below request:
Please update: Mplus rates (May)
https://www.kfhonline.com.my/kfhmb/v2/prog... - 15:28 Support #6352 (Closed - End of life cycle): [SCP ID :##3190##] : WEBSITE - CORPORATE INFO(14/06/2...
- Hi,
Kindly attend below request:
Pls update accordingly:
1.To change pdf document for Deposits & Investment
... - 12:36 Support #6347 (Closed - End of life cycle): [SCP ID :##3186##] : DESKMATE: Delegation of Authorit...
- Verified by Azli.
Issue closed in SCP. - 12:36 Support #6348 (Closed - End of life cycle): [SCP ID :##3187##] : DESKMATE: Risk Management - Remo...
- Verified by Azli
Issue closed in SCP. - 12:34 Support #6345 (Closed - End of life cycle): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
- Verified by Akmal.
Issue closed in SCP. - 12:28 Support #6349 (Closed - End of life cycle): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Up...
- Verified by Azli.
Issue closed in SCP. - 12:21 Support #6345 (Pending Customer Feedback): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
- 12:17 Support #6348 (Pending Customer Feedback): [SCP ID :##3187##] : DESKMATE: Risk Management - Remov...
- 12:17 Support #6347 (Pending Customer Feedback): [SCP ID :##3186##] : DESKMATE: Delegation of Authority...
- 12:16 Support #6349 (Pending Customer Feedback): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Upd...
- 12:05 Support #6336 (Closed - End of life cycle): [SCP ID :##3180##] : WEBSITE - highlights section - ...
- Issue closed in SCP.
- 12:03 Support #6301 (Closed - End of life cycle): [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
- Issue closed in SCP.
- 12:01 Support #6323 (Closed - End of life cycle): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upd...
- Issue closed in SCP.
- 12:01 Support #6331 (Closed - End of life cycle): [SCP ID :##3176##] : WEBSITE BANNER---- replace
- Issue closed in SCP.
- 09:31 Support #6349 (Closed - End of life cycle): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Up...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=157&Ite... - 09:26 Support #6348 (Closed - End of life cycle): [SCP ID :##3187##] : DESKMATE: Risk Management - Remo...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
!https://support.penril.net/inlineimages/WorkOr... - 09:21 Support #6347 (Closed - End of life cycle): [SCP ID :##3186##] : DESKMATE: Delegation of Authorit...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=525&Item... - 09:13 Support #6346 (Closed - End of life cycle): [SCP ID :##3185##] : SI Failed and Error Page at CORU...
- Hi,
Kindly attend below request:
We encountered the below 3 issues and suspect that these issues are inter-relate... - 09:09 Support #6345 (Closed - End of life cycle): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
- Hi,
Kindly attend below request:
Please upload accordingly in:
HR MATTERS>CIRCULARS>2016
June 13, 2016
- 11:10 Support #6330 (Closed - End of life cycle): [SCP ID :##3175##] : DESKMATE: Directory Update - New...
- This case has been close and verified by Azli,
- 10:45 Support #6323 (Pending Customer Feedback): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upda...
- Update by Athira, Jun 8, 2016 10:20 AM:-...
- 10:37 Support #6331 (Pending Customer Feedback): [SCP ID :##3176##] : WEBSITE BANNER---- replace
- Update by Athira, Jun 8, 2016 02:35 PM:-...
- 10:26 Support #6335 (Closed - End of life cycle): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE ...
- Verified by Akmal.
Issue closed in SCP. - 09:50 Support #6335 (Pending Customer Feedback): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE I...
June 10, 2016
- 11:34 Support #6250 (Pending Customer Feedback): [SCP ID :##3121##] : Bulk Error Insufficient Acc Balance
- Salam Hafiz,
Kindly assist to update the root cause for this issue since you already provided the patches on 06/06... - 08:59 Support #6321 (Closed - End of life cycle): [SCP ID :##3170##] : WEBSITE: Consumer Banking Update...
- Verified by Azli.
Issue closed in SCP.
June 09, 2016
- 15:30 Support #6336 (Pending Customer Feedback): [SCP ID :##3180##] : WEBSITE - highlights section - r...
- 15:30 Support #6321 (Pending Customer Feedback): [SCP ID :##3170##] : WEBSITE: Consumer Banking Updates...
- 13:28 Support #6336 (Closed - End of life cycle): [SCP ID :##3180##] : WEBSITE - highlights section - ...
- Hi,.
Kindly attend below request:
1. Remove - NOTICE OF TEMPORARY DISRUPTION OF SERVICE
2. REPLACE WITH: Safet... - 11:46 Support #6335 (Closed - End of life cycle): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE ...
- Hi,
Kindly attend below request:
1. Pls remove Mr Gopala profile and pic.
2. Pls put the following text to the e... - 10:37 Support #6245 (Closed - End of life cycle): [SCP ID :##3119##] : OFI File changes.
- Issue closed in SCP.
- 10:36 Support #6277 (Closed - End of life cycle): [SCP ID :##3141##] : TAC invalid for instance 7210.
- Issue closed in SCP.
- 09:42 Support #6324 (Closed - End of life cycle): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upd...
- Verified by Akmal.
Issue closed in SCP. - 09:15 Support #6324 (Pending Customer Feedback): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upda...
- 09:11 Support #6317 (Closed - End of life cycle): [SCP ID :##3169##] : DESKMATE - directory (2)
- Issue closed in SCP.
- 09:10 Support #6289 (Closed - End of life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd Part...
- Issue closed in SCP.
June 08, 2016
- 14:04 Support #6331 (Closed - End of life cycle): [SCP ID :##3176##] : WEBSITE BANNER---- replace
- Hi,
Kindly attend below request:
Please remove BANNER 3 and replace with the attached at the same location.
- 13:02 Support #6330 (Closed - End of life cycle): [SCP ID :##3175##] : DESKMATE: Directory Update - New...
- Hi,
Kindly attend below request:
To update in New Hire and Directory (existing format to follow) as follows:
1... - 10:15 Support #6289 (Pending Customer Feedback): [SCP ID :##3149##] : Failed to perform Open 3rd Party...
- Update by Hafiz, Jun 6, 2016 01:11 PM:-...
- 10:00 Support #6317 (Pending Customer Feedback): [SCP ID :##3169##] : DESKMATE - directory (2)
- 09:56 Support #6286 (Closed - End of life cycle): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHL...
- Issue closed in SCP.
- 09:54 Support #6302 (Closed - End of life cycle): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
- Issue closed in SCP.
- 09:37 Support #6324 (Closed - End of life cycle): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upd...
- Hi Athira,
Kindly attend below request.
1. to rename Consumer Banking to Deputy CEO's Office & Consumer Banking
... - 09:32 Support #6301: [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. - 09:15 Support #6323 (Closed - End of life cycle): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upd...
- Hi,
Kindly attend below request.
Details as follow:
Name: Nor Azzam Abdul Jalil
Staff ID: 16-1519
Ext: 0866
D...
June 07, 2016
- 16:01 Support #6288 (Work Completed-End life cycle): [SCP ID :##3148##] : WEBSITE: eBillers Update
- 15:37 Support #6321 (Closed - End of life cycle): [SCP ID :##3170##] : WEBSITE: Consumer Banking Update...
- Dear Athira,
Kindly attend below request.... - 15:31 Support #6315 (Work Completed-End life cycle): [SCP ID :##3167##] : DESKMATE - directory.
- 15:30 Support #6316 (Work Completed-End life cycle): [SCP ID :##3168##] : DESKMATE - directory (1)
- Because of unstable internet line, the task has been hold for one day.
- 15:29 Support #6315: [SCP ID :##3167##] : DESKMATE - directory.
- Because of unstable internet line, the task has been hold for one day.
June 06, 2016
- 14:48 Support #6317 (Closed - End of life cycle): [SCP ID :##3169##] : DESKMATE - directory (2)
- Hi,
Kindly attend below request.
Operations directory - changes to be sent via mail. - 14:47 Support #6316 (Work Completed-End life cycle): [SCP ID :##3168##] : DESKMATE - directory (1)
- Hi,
Kindly attend below request.
Taman Permata Branch - details will be sent via email. - 14:36 Support #6315 (Work Completed-End life cycle): [SCP ID :##3167##] : DESKMATE - directory.
- Hi,
Kindly attend below request.
Changes to the directory for KL Main branch. Unable to send changes on the body... - 09:35 Support #6241 (Closed - End of life cycle): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
- Issue closed in SCP.
June 03, 2016
- 15:45 Support #6305 (Closed - End of life cycle): [SCP ID :##3165##] : WEBSITE: Latest Promotions Tab.
- Issue closed in SCP.
- 15:43 Support #6302 (Pending Customer Feedback): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
- Update by Athira, Jun 3, 2016 12:49 PM:-...
- 15:37 Support #6288 (Development / Work In Progress): [SCP ID :##3148##] : WEBSITE: eBillers Update
- Update by Azli, May 26, 2016 08:45 AM:-...
- 15:33 Support #6286 (Pending Customer Feedback): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHLI...
- This issue required IT to deploy into production server. Please get new patches from below path:-
\\10.20.8.35\int... - 15:29 Support #6257 (Development / Work In Progress): [SCP ID :##3127##] : e-IBFT transaction not refle...
- 15:28 Support #6246 (Development / Work In Progress): [SCP ID :##3120##] : KFHIB15 SBConsole - unable t...
- 15:28 Support #6250 (Development / Work In Progress): [SCP ID :##3121##] : Bulk Error Insufficient Acc ...
- 15:26 Support #6256 (Development / Work In Progress): [SCP ID :##3126##] : Unsuccessful BVMC Report
- 15:21 Support #6216 (Pending Customer Feedback): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (Di...
- 15:18 Support #6192 (Closed - End of life cycle): [SCP ID :##3071##] : CMS Labuan - JPY payment failed ...
- Issue closed in SCP.
- 15:06 Support #6306 (Closed - End of life cycle): [SCP ID :##3166##] : WEBSITE: PDM Update - Gold Chequ...
- Verified by Azli.
Issue closed in SCP. - 11:58 Support #6306 (Closed - End of life cycle): [SCP ID :##3166##] : WEBSITE: PDM Update - Gold Chequ...
- Hi,
Kindly attend below request:
to upload banner, replace current banner #5 (umobile) but remain it as banner #5... - 10:02 Support #6245 (Pending Customer Feedback): [SCP ID :##3119##] : OFI File changes.
- Update by Hafiz, May 31, 2016 08:53 PM:-...
- 09:56 Support #6277 (Pending Customer Feedback): [SCP ID :##3141##] : TAC invalid for instance 7210.
- Update by Hafiz, May 31, 2016 11:12 AM:-...
- 09:38 Support #6276 (Closed - End of life cycle): [SCP ID :##3140##] : Labuan Logger
- Issue closed in SCP.
June 02, 2016
- 16:01 Support #6241 (Pending Customer Feedback): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
- Patch already provided by Hafiz under path
\\10.20.8.35\internet banking\20160601_3117_bulk_cancel - 11:59 Support #6304 (Closed - End of life cycle): [SCP ID :##3164##] : WEBSITE - CORPORATE INFO URGENT ...
- Verified by Akmal.
Issue closed in SCP. - 11:56 Support #6305 (Closed - End of life cycle): [SCP ID :##3165##] : WEBSITE: Latest Promotions Tab.
- Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/
To display all current promotions in the Latest ... - 11:17 Support #6304 (Closed - End of life cycle): [SCP ID :##3164##] : WEBSITE - CORPORATE INFO URGENT ...
- Hi,
Kindly attend below request.
Pls include a NEW name, AFTER CEO & MD:
DEPUTY CHIEF EXECUTIVE OFFICER & CHIE...
June 01, 2016
- 12:56 Support #6302 (Closed - End of life cycle): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
- Hi,
Kindly attend below request.
Kindly share your thoughts if we were to add another banner.
Currently we are h... - 12:32 Support #6293 (Pending Customer Feedback): [SCP ID :##3153##] : VeriSign Secured button not worki...
- Already provide patch to Shikin. Waiting Shikin to confirm this issue is fixed or not.
- 10:17 Support #6260 (Work Completed-End life cycle): [SCP ID :##3130##] : DESKMATE: New HCD Document
- 10:15 Support #6258 (Work Completed-End life cycle): [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Fin...
- 10:14 Support #6292 (Work Completed-End life cycle): [SCP ID :##3152##] : WEBSITE - CORPORATE INFO
- 10:12 Support #6282 (Work Completed-End life cycle): [SCP ID :##3144##] : WEBSITE BANNER- replace and ...
- 10:12 Support #6265 (Work Completed-End life cycle): [SCP ID :##3133##] : DESKMATE: Annual Innovation A...
- 10:10 Support #6299 (Work Completed-End life cycle): [SCP ID :##3159##] : WEBSITE: PDM Update - PIDM B...
- Done.
- 09:59 Support #6291 (Closed - End of life cycle): [SCP ID :##3151##] : WEBSITE - CORPORATE INFO
- Verified by Azli.
Issue closed in SCP.
May 31, 2016
- 16:42 Support #6296 (Closed - End of life cycle): [SCP ID :##3156##] : WEBSITE: PDM Update - Gold Cheque-i
- Done by Azli.
Issue closed in SCP. - 16:37 Support #6295 (Closed - End of life cycle): [SCP ID :##3155##] : WEBSITE: Hari Raya Festive Campa...
- Verified by Azli.
Issue closed in SCP. - 16:30 Support #6294 (Closed - End of life cycle): [SCP ID :##3118##] : DESKMATE: Hari Raya Festive Camp...
- Verified by Azli.
Issue closed in SCP. - 15:01 Support #6301 (Closed - End of life cycle): [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
- Hi Athira,
Kindly attend below request.... - 11:06 Support #6299 (Work Completed-End life cycle): [SCP ID :##3159##] : WEBSITE: PDM Update - PIDM B...
- Hi Athira,
Kindly attend below request.... - 10:05 Support #6298 (Closed - End of life cycle): [SCP ID :##3158##] : Amendment on FTT page and report
- Hi Hafiz,
Kindly attend below request....
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