Activity

From October 30, 2016 to November 28, 2016

November 28, 2016

15:31 Support #6873 (Closed - End of life cycle): [SCP ID :##3499##] : KFHOnline Problems with i-Gold A...
Hi,
Kindly attend below request:
The "Session Expired" issue has reappeared again.
1) Instant Transfer
- The ... Zahir Abd Latif
13:17 Support #6869 (Closed - End of life cycle): [SCP ID :##3498##] : WEBSITE: Debit Card-i FAQ & Prod...
Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... Zahir Abd Latif
10:49 Support #6839 (Closed - End of life cycle): [SCP ID :##3478##] : BVMC Customer Info.
Zahir Abd Latif
10:48 Support #6838 (Closed - End of life cycle): [SCP ID :##3477##] : BIB and BIBL Transaction Volume.
Zahir Abd Latif
10:28 Support #6839: [SCP ID :##3478##] : BVMC Customer Info.
Issue closed in SCP. Zahir Abd Latif
10:28 Support #6838: [SCP ID :##3477##] : BIB and BIBL Transaction Volume.
Issue closed in SCP. Zahir Abd Latif
10:03 Support #6854 (Work Completed-End life cycle): [SCP ID :##3490##] : [URGENT] WEBSITE: Latest Prom...
Anonymous
10:03 Support #6845 (Work Completed-End life cycle): [SCP ID :##3481##] : [URGENT] WEBSITE: Scheduled ...
Anonymous
10:02 Support #6844 (Work Completed-End life cycle): [SCP ID :##3480##]: WEBSITE: Debit Card-i KFH Debi...
Anonymous
10:01 Support #6843 (Work Completed-End life cycle): [SCP ID :##3479##] : WEBSITE: Debit Card-i Monthly...
Anonymous

November 24, 2016

17:00 Support #6861 (Closed - End of life cycle): [SCP ID :##3496##] : SMS Table Info
Hi Hafiz,
Kindly attend below request.... Nurul Akmal
16:53 Support #6860 (Closed - End of life cycle): [SCP ID :##3495##] : SI BIB failed during DR
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

November 23, 2016

16:26 Bug #6688 (Work Completed-End life cycle): [Internal Testing] BAU for Logger Labuan
[23/11/2016]Tested and passed. Thank you Lizahwati Basirun

November 22, 2016

16:55 Support #6854 (Work Completed-End life cycle): [SCP ID :##3490##] : [URGENT] WEBSITE: Latest Prom...
Hi Athira,
Kindly attend below request.... Nurul Akmal
11:09 Support #6852 (Closed - End of life cycle): [SCP ID :##3488##] : DR - IBG Creditng W1 to Financin...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

November 21, 2016

17:32 Support #6783 (Pending Customer Feedback): [SCP ID :##3469##] : Issue Encountered at Instance 7210
Suspect this issue is same as issue 3446. Already informed Shikin to ask user to try again. If now does not have prob... Ngoh Chee Ping
11:14 Support #6845 (Work Completed-End life cycle): [SCP ID :##3481##] : [URGENT] WEBSITE: Scheduled ...
Hi Athira,
Kindly attend below request.... Nurul Akmal
09:58 Support #6844 (Work Completed-End life cycle): [SCP ID :##3480##]: WEBSITE: Debit Card-i KFH Debi...
Hi Athira,
Kindly attend below request.... Nurul Akmal
09:51 Support #6843 (Work Completed-End life cycle): [SCP ID :##3479##] : WEBSITE: Debit Card-i Monthly...
Hi Athira,
Kindly attend below request.... Nurul Akmal

November 18, 2016

16:22 Support #6839 (Pending Customer Feedback): [SCP ID :##3478##] : BVMC Customer Info.
All get from BV_USER_PROFILE table Ngoh Chee Ping
15:03 Support #6839 (Closed - End of life cycle): [SCP ID :##3478##] : BVMC Customer Info.
Hi,
Kindly attend below request:
Kindly refer to the attachment. Could you please confirm the column in blue is t... Zahir Abd Latif
15:01 Support #6838 (Pending Customer Feedback): [SCP ID :##3477##] : BIB and BIBL Transaction Volume.
Already provide the script Ngoh Chee Ping
14:58 Support #6838 (Closed - End of life cycle): [SCP ID :##3477##] : BIB and BIBL Transaction Volume.
Hi,
Kindly attend below request:
As discussed previously, kindly help to provide the script to compare the volume... Zahir Abd Latif

November 17, 2016

17:42 Support #6781 (Work Completed-End life cycle): [SCP ID :##3467##] : KFH OnLine/Cash Management So...
this case is same as issue ReqID 3446, because able to access the page after server restarted. we will work with serv... Ngoh Chee Ping
15:14 Support #6825 (Closed - End of life cycle): [SCP ID :##3476##] : [URGENT] DESKMATE: Highlights
Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/
to post the following notice in "Highlights":
... Zahir Abd Latif

November 14, 2016

15:48 Support #6783 (Closed - End of life cycle): [SCP ID :##3469##] : Issue Encountered at Instance 7210
Hi,
Kindly attend below request.
User encountered an issue in instance 7210 where transaction is shown pending fo... Zahir Abd Latif
09:04 Support #6773 (Closed - End of life cycle): [SCP ID :##3461##] : Website : To replace web banner
Issue closed in SCP. Zahir Abd Latif
09:03 Support #6777 (Closed - End of life cycle): [SCP ID :##3465##] : DESKMATE: HCD Updated Documents
Issue closed in SCP. Zahir Abd Latif
09:02 Support #6782 (Closed - End of life cycle): [SCP ID :##3468##] : [URGENT] WEBSITE: Debit Card-i -...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

November 11, 2016

17:08 Support #6782 (Closed - End of life cycle): [SCP ID :##3468##] : [URGENT] WEBSITE: Debit Card-i -...
Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/
1. to upload the visual in "Highlights"
2. to t... Zahir Abd Latif
14:58 Support #6781 (Work Completed-End life cycle): [SCP ID :##3467##] : KFH OnLine/Cash Management So...
Hi,
Kindly attend below request:
Please assist as customer encountered Servlet Exception error. FYI, the error on... Zahir Abd Latif
11:45 Support #6780 (Closed - End of life cycle): [SCP ID :##3466##] : No Email Notification on SI Sche...
Hi,
Kindly attend below request.
Seek your assistance to check and confirm whether SI today for Consumer & Busine... Zahir Abd Latif
09:45 Support #6684 (Closed - End of life cycle): [SCP ID :##3412##] : Prod Issue : BIB IBG dated 11.10...
Update by Chee Ping, Oct 26, 2016 12:08 PM:-... Zahir Abd Latif
09:44 Support #6739 (Closed - End of life cycle): [SCP ID :##3446##] : KFH online login failure.
Issue closed in SCP. Zahir Abd Latif
09:43 Support #6718 (Closed - End of life cycle): [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION
Issue closed in SCP. Zahir Abd Latif

November 09, 2016

16:51 Support #6777 (Closed - End of life cycle): [SCP ID :##3465##] : DESKMATE: HCD Updated Documents
Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=374&Ite... Zahir Abd Latif
16:15 Support #6684 (Pending Customer Feedback): [SCP ID :##3412##] : Prod Issue : BIB IBG dated 11.10....
Zahir Abd Latif
16:14 Support #6739 (Pending Customer Feedback): [SCP ID :##3446##] : KFH online login failure.
Update by Chee Ping, Nov 3, 2016 12:09 PM:_... Zahir Abd Latif
10:20 Support #6718: [SCP ID :##3427##] : OPEN INSTANT TRANSFER TRANSACTION
This problem happened due to powercard does not return a response. That why customer getting rejection page. Ngoh Chee Ping

November 08, 2016

15:43 Support #6627 (Closed - End of life cycle): [SCP ID :##3389##] : IBG DR server hardisc amber light.
Issue closed in SCP. Zahir Abd Latif
15:31 Support #6517 (Closed - End of life cycle): [SCP ID :##3331##] : SI Astro bill payment transactio...
Issue closed in SCP. Zahir Abd Latif
15:25 Task #6498 (Closed - End of life cycle): [SCP ID :##3320##] : Unsuccessful Prepaid Top Up (UMobil...
Update from Hafiz, Aug 19, 2016 06:25 PM:-... Zahir Abd Latif
14:23 Support #6772 (Closed - End of life cycle): [SCP ID :##3460##] : WEBSITE: Debit Card-i - Swipe & ...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
13:30 Support #6773 (Pending Review): [SCP ID :##3461##] : Website : To replace web banner
Anonymous
13:29 Support #6772 (Pending Review): [SCP ID :##3460##] : WEBSITE: Debit Card-i - Swipe & Win Winners
Anonymous
12:56 Support #6773 (Closed - End of life cycle): [SCP ID :##3461##] : Website : To replace web banner
Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/
To replace banner number 1
!https://support.p... Zahir Abd Latif
09:30 Change #6732 (Closed - End of life cycle): [SCP ID :##3438##] : Change Biller Name for MAA Takafu...
Issue closed in SCP. Zahir Abd Latif
09:29 Support #6764 (Closed - End of life cycle): [SCP ID :##3457##] : New Login ID for Ahmad Fadzman
Issue closed in SCP. Zahir Abd Latif
09:27 Support #6748 (Closed - End of life cycle): [SCP ID :##3450##] : Encountered Error at Corus 7210
Issue closed in SCP. Zahir Abd Latif
09:22 Support #6772 (Closed - End of life cycle): [SCP ID :##3460##] : WEBSITE: Debit Card-i - Swipe & ...
Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/
to add the KFH Debit Card-i Swipe & Win Campaign... Zahir Abd Latif

November 07, 2016

12:27 Support #6764 (Pending Customer Feedback): [SCP ID :##3457##] : New Login ID for Ahmad Fadzman
Zahir Abd Latif
10:05 Support #6740 (Work Completed-End life cycle): [SCP ID :##3447##] : URGENT = WEBSITE - banner
Issue closed in SCP. Zahir Abd Latif
10:00 Support #6762 (Work Completed-End life cycle): [SCP ID :##3456##] : WEBSITE: Media Centre Press R...
Issue closed in SCP. Zahir Abd Latif
09:57 Support #6748 (Pending Customer Feedback): [SCP ID :##3450##] : Encountered Error at Corus 7210
Update from Hafiz, Nov 4, 2016 02:50 PM:-... Zahir Abd Latif
09:46 Support #6751 (Closed - End of life cycle): [SCP ID :##3451##] : WEBSITE & DESKMATE: Alternate Ch...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
09:45 Support #6257 (Closed - End of life cycle): [SCP ID :##3127##] : e-IBFT transaction not reflected...
Update from Hafiz, Nov 1, 2016 03:54 PM:-... Zahir Abd Latif
09:28 Support #6764 (Closed - End of life cycle): [SCP ID :##3457##] : New Login ID for Ahmad Fadzman
Hi,
Kindly attend below request.
to create new login ID for new Corporate Communications staff:
Name: Ahmad... Zahir Abd Latif

November 04, 2016

12:02 Support #6762 (Work Completed-End life cycle): [SCP ID :##3456##] : WEBSITE: Media Centre Press R...
Hi Athira,
Kindly attend below request.... Nurul Akmal

November 02, 2016

09:34 Support #6751 (Closed - End of life cycle): [SCP ID :##3451##] : WEBSITE & DESKMATE: Alternate Ch...
Hi Athira,
Kindly attend below request.... Nurul Akmal

November 01, 2016

15:46 Support #6748 (Closed - End of life cycle): [SCP ID :##3450##] : Encountered Error at Corus 7210
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

October 31, 2016

11:38 Support #6740 (Work Completed-End life cycle): [SCP ID :##3447##] : URGENT = WEBSITE - banner
Hi,
Kindly attend below request.
Pls upload the banner as BANNER NO.5.
Link it to: http://www.akpk.org.my/
... Zahir Abd Latif
09:22 Support #6739 (Closed - End of life cycle): [SCP ID :##3446##] : KFH online login failure.
Hi,
Kindly attend below request.
We have 3 customers reported they could not login to KFH Online after their KFH ... Zahir Abd Latif
 

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