B - Production Support » KFH Support

July 20, 2018

15:05 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN

Hi,
Kindly attend below request.
Kindly upload the FPX campaign's banner in the corporate website as follows:
!h... Zahir Abd Latif

10:45 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner

Hi,
Kindly attend below request.
Kindly upload the new website teaser banner as the first running banner in the c... Zahir Abd Latif

09:28 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products

Hi,
Kindly attend below request.
Urgently requesting if you could fix the name at the PIDM list of insured produc... Zahir Abd Latif

July 19, 2018

16:11 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...

Hi,
Kindly attend below request.
1) Kindly replace Dilip's profile with Gary's in KFH Malaysia Website and Deskma... Zahir Abd Latif

July 18, 2018

11:33 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object

Hi,
Kindly attend below request.
Please check whether below objects are still used since our DBA detected there a... Zahir Abd Latif

July 17, 2018

16:37 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement

Hi Hafiz,
Kindly attend below request.
Kindly update the deskmate staff directory by removing the staff details a... Nurul Akmal

July 13, 2018

10:48 Support #8689 (Closed - End of life cycle): SCP ID :##4637##] : BVMC Labuan (bibl): Request step ...

Lizah,Jul 13, 2018 09:47 AM:-
Issue:
Unable to grant the user to the requested menu
Solution:
Login using Zar... Zahir Abd Latif

09:39 Support #8680 (Closed - End of life cycle): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHA...

Issue closed in SCP. Zahir Abd Latif

09:39 Support #8679 (Closed - End of life cycle): SCP ID :##4635##] : Updated Debit Card i 2018

Issue closed in SCP. Zahir Abd Latif

09:38 Support #8670 (Closed - End of life cycle): SCP ID :##4628##] : Remove file from desktop

Issue closed in SCP. Zahir Abd Latif

09:36 Support #8691 (Closed - End of life cycle): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & ...

Hi,
Kindly attend below request.
We have revert IBSCR105 & IBSCR110 deployment since there are missing fields for... Zahir Abd Latif

09:35 Support #8690 (Closed - End of life cycle): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (...

Hi,
Kindly attend below request.
We have noticed that our customers (CMS Labuan) as below HP numbers were failed ... Zahir Abd Latif

09:33 Support #8689 (Closed - End of life cycle): SCP ID :##4637##] : BVMC Labuan (bibl): Request step ...

Hi,
Kindly attend below request.
As spoken to Hafiz, we need to grant BVMC Labuan (bibl) user with below menu. We... Zahir Abd Latif

July 12, 2018

17:37 Support #8670 (Pending Customer Feedback): SCP ID :##4628##] : Remove file from desktop

Done Lizahwati Basirun

17:37 Support #8679 (Pending Customer Feedback): SCP ID :##4635##] : Updated Debit Card i 2018

Done. Lizahwati Basirun

17:36 Support #8680 (Pending Customer Feedback): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHAH...

Done. Lizahwati Basirun

July 11, 2018

15:59 Support #8680 (Closed - End of life cycle): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHA...

Hi,
Kindly attend below request.
Kindly remove the previous KFH Murabahah Personal Financing-i and KFH Murabahah ... Zahir Abd Latif

15:24 Support #8679 (Closed - End of life cycle): SCP ID :##4635##] : Updated Debit Card i 2018

Hi,
Kindly attend below request.
Kindly update the Debit Card-i PDS in the corporate website as follows:
Link ... Zahir Abd Latif

11:41 Support #8676 (Closed - End of life cycle): SCP ID :##4632##] : Unable to bring up instance in DR

Hi,
Kindly attend below request:
Need your help to check on issue encountered in DR whereby we unable to bring up... Zahir Abd Latif

11:39 Support #8675 (Closed - End of life cycle): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREA...

Hi,
Kindly attend below request:
Received a call from customer regarding his IBG transaction on 07/07/2018, unf... Zahir Abd Latif

11:01 Support #8674 (Closed - End of life cycle): SCP ID :##4630##] : Sun Storage Tek 2530 - request ad...

Hi,
Kindly attend below request:
Our DBA request to add storage disk at Production as they complained the mount p... Zahir Abd Latif

July 10, 2018

09:22 Support #8670 (Closed - End of life cycle): SCP ID :##4628##] : Remove file from desktop

Hi,
Kindly attend below request:
Kindly remove the following documents from the Deskmate in the links below:
L... Zahir Abd Latif

July 09, 2018

15:50 Support #8668 (Closed - End of life cycle): SCP ID :##4626##] : KFH Online issue - Unable to rese...

Customer had retried and able to reset her security answer in KFH online.
Issue closed in SCP. Zahir Abd Latif

11:25 Support #8669 (Closed - End of life cycle): SCP ID :##4627##] : URGENT: Removal of Julio's detail...

Hi,
Kindly attend below request:
Kindly replace Julio's details on Corporate Website (picture and write up) and ... Zahir Abd Latif

10:57 Support #8668 (Closed - End of life cycle): SCP ID :##4626##] : KFH Online issue - Unable to rese...

Hi,
Kindly attend below request:
Below customer details are as follows:

I/C No : 8402151051... Zahir Abd Latif

09:45 Support #8667 (Closed - End of life cycle): SCP ID :##4625##] : unsuccessful KFH Online registration

Hi,
Kindly attend below request:
We received a call from customer regarding his unsuccessful KFH Online registrat... Zahir Abd Latif

09:29 Support #8654 (Closed - End of life cycle): SCP ID :##4618##] : System Maintanence

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

09:27 Support #8630 (Closed - End of life cycle): SCP ID :##4605##] : CORUS Security Setting and List o...

Chee Ping, Jun 25, 2018 01:48 PM:-
Please find my reply below.
1. Where can I find the security setting i... Zahir Abd Latif

09:25 Support #8629 (Closed - End of life cycle): SCP ID :##4604##] : BVMC Security Setting and List of...

Chee Ping, Jun 25, 2018 02:03 PM:-
Please find my reply below.
1. Where can I find the security setting i... Zahir Abd Latif

09:21 Support #8615 (Closed - End of life cycle): [SCP ID :##4597##] : Mplus Rates (May 2018)

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

09:20 Support #8653: SCP ID :##4617##] : Deskmate Update: Corporate Banking Directory

Dear Hafiz/Athira,
May I know the status update of this request?
Has it done yet?
Kindly update.
Thanks. Zahir Abd Latif

09:18 Support #8645 (Closed - End of life cycle): SCP ID :##4615##] : Sure CASA tnC

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

July 06, 2018

15:12 Support #8660 (Closed - End of life cycle): SCP ID :##4622##] : Log Access

Hi,
Kindly attend below request:
Please help to change permission for users other than owner to able to copy an... Zahir Abd Latif

10:10 Support #8658 (Closed - End of life cycle): SCP ID :##4620##] : SI Scheduler Error - 06072018

Hi,
Kindly attend below request:
Please help to check why the SI Sheduler notification giving error status while ... Zahir Abd Latif

July 04, 2018

14:18 Support #8655 (Closed - End of life cycle): SCP ID :##4619##] : IBG issue : Bulk Payment Transfer...

Hi,
Kindly attend below request:
IBG Bulk Payment performed on 26/06/2018 amount of RM 3,660.01 & 27/06/2018 amo... Zahir Abd Latif

July 03, 2018

17:44 Support #8654 (Closed - End of life cycle): SCP ID :##4618##] : System Maintanence

Hi,
Kindly attend below request:
Kindly upload the system maintenance notification image in the highlight section... Zahir Abd Latif

16:10 Support #8653 (Closed - End of life cycle): SCP ID :##4617##] : Deskmate Update: Corporate Bankin...

Hi,
Kindly attend below request:
Kindly update Corporate Banking directory in our deskmate as follows:
NO NAME... Zahir Abd Latif

11:42 Support #8634 (Closed - End of life cycle): SCP ID :##4608##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

11:40 Support #8645 (Closed - End of life cycle): SCP ID :##4615##] : Sure CASA tnC

Hi,
Kindly attend below request:
Kindly update the Sure CASA terms and conditions as existing file on the corpora... Zahir Abd Latif

July 02, 2018

09:41 Support #8610 (Work Completed-End life cycle): SCP ID :##4592##] : Libshara 2 Website Banner

Anonymous

09:41 Support #8613 (Work Completed-End life cycle): SCP ID :##4594##] : IFM Award Banner

Anonymous

09:40 Support #8614 (Work Completed-End life cycle): SCP ID :##4595##] : DESKMATE: New Hire Update

Anonymous

June 28, 2018

13:47 Support #8638 (Closed - End of life cycle): SCP ID :##4612##] : EPF Self-Contribution Payment

Hi,
Kindly attend below request:
EPF plans to change the minimum amount (capping) per transaction for self-contri... Zahir Abd Latif

09:30 Support #8637 (Closed - End of life cycle): SCP ID :##4611##] : CMS IBG issue

Hi,
Kindly attend below request:
We received call from customer to inform that he is unable to transfer via IBG. ... Zahir Abd Latif

09:13 Support #8636 (Closed - End of life cycle): SCP ID :##4610##] : Invalid TAC

Hi,
Kindly attend below request:
Invalid TAC issues:
Received call from customer claim that TAC no that he rec... Zahir Abd Latif

June 27, 2018

12:14 Support #8616 (Closed - End of life cycle): [SCP ID :##4598 ##] : Customer Unable to Activate To...

Alen, Jun 27, 2018 12:10 PM:-... Zahir Abd Latif

June 26, 2018

17:49 Support #8634 (Closed - End of life cycle): SCP ID :##4608##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...

Hi,
Kindly attend below request:
Kindly upload the Libshara winner announcement on our corporate website (highlig... Zahir Abd Latif

June 22, 2018

19:27 Support #8632 (Closed - End of life cycle): [SCP ID :##4606##] : Labuan - Transaction Missing (HD...

Hapiz
Kindly attend this issue... Ahmad Hazri

15:32 Support #8630 (Closed - End of life cycle): SCP ID :##4605##] : CORUS Security Setting and List o...

Hi Hafiz,
Kindly attend below request.... Nurul Akmal

15:23 Support #8629 (Closed - End of life cycle): SCP ID :##4604##] : BVMC Security Setting and List of...

Hi Hafiz,
Kindly attend below request.... Nurul Akmal