B - Production Support » KFH Support

September 20, 2018

09:55 Support #8793 (Closed - End of life cycle): SCP ID :##4726##] : GCEO VIDEO

Done By Lizah.
Issue closed in SCP. Zahir Abd Latif

September 18, 2018

17:01 Support #8793 (Closed - End of life cycle): SCP ID :##4726##] : GCEO VIDEO

Hi,
Kindly attend below request:
Kindly create new tab named Group CEO Message in the Employee Engagement Survey ... Zahir Abd Latif

14:43 Support #8638 (Closed - End of life cycle): SCP ID :##4612##] : EPF Self-Contribution Payment

Issue closed in SCP. Zahir Abd Latif

September 14, 2018

16:21 Support #8792 (Closed - End of life cycle): SCP ID :##4725##] : Deskmate : 2018 EES Tab

Hi,
Kindly attend below request:
We would like to update the Employee Engagement Survey Tab in the deskmate with ... Zahir Abd Latif

15:20 Change #8784: SCP ID :##4717##] : IB - EPF Maximum and Minimum Capping Amount

Dear Lizah,
Kindly assist this CR.
Thanks. Zahir Abd Latif

09:59 Support #8638 (Pending Customer Feedback): SCP ID :##4612##] : EPF Self-Contribution Payment

Lizahwati, Sep 7, 2018 12:01 PM:-
The request is a Change Request and we treat this CR as favor. However this CR i... Zahir Abd Latif

09:50 Support #8773 (Closed - End of life cycle): SCP ID :##4709##] : [HD00019873 - HD00019862 - HD0001...

Issue closed in SCP. Zahir Abd Latif

09:49 Support #8675 (Closed - End of life cycle): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREA...

Issue closed in SCP. Zahir Abd Latif

September 12, 2018

09:42 Change #8784 (Closed - End of life cycle): SCP ID :##4717##] : IB - EPF Maximum and Minimum Cappi...

Hi,
Kindly attend below request:
IB - EPF Maximum and Minimum Capping Amount - as per attached CR. Zahir Abd Latif

September 05, 2018

15:45 Support #8774 (Closed - End of life cycle): SCP ID :##4710##] : [BVMC] Failed to open BVMC

Hafiz, Aug 28, 2018 11:40 AM:-
BVMC at framework1 (kfhib03) is in unstable state. it required restart server.
I... Zahir Abd Latif

15:43 Support #8758 (Closed - End of life cycle): SCP ID :##4697##] : DR: CIB SI 07082018

Hafiz, Aug 28, 2018 01:01 PM:-
SI charges is charges for all SI transaction that used SI service. IBG si transacti... Zahir Abd Latif

15:41 Support #8757 (Closed - End of life cycle): SCP ID :##4696##] : CIB SI Error - Txn id 20170119000...

Hafiz, Aug 23, 2018 04:38 PM:-
From our investigation. the error happen when sender name exceeded maximum limit se... Zahir Abd Latif

15:35 Support #8764 (Closed - End of life cycle): <SCP ID :##4704##> : [KFH Online - CID: 59367/68] Fa...

Hafiz, Aug 30, 2018 03:09 PM:-
From our investigation. We found error response from power card. please refer log b... Zahir Abd Latif

15:29 Support #8773 (Pending Customer Feedback): SCP ID :##4709##] : [HD00019873 - HD00019862 - HD00019...

Hafiz, Sep 4, 2018 06:36 PM:-
Below is the details explanation for this issue:
Issue:
User unable to login. Sy... Zahir Abd Latif

15:27 Support #8751 (Closed - End of life cycle): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid...

Issue closed in SCP. Zahir Abd Latif

15:24 Support #8762 (Closed - End of life cycle): SCP ID :##4702##] : [KFH Online- HD00019844] Failed t...

Issue closed in SCP. Zahir Abd Latif

September 03, 2018

10:15 Support #8777 (Closed - End of life cycle): SCP ID :##4713##] : [HD00019888] Unable to perform tr...

Hi,
Kindly attend below request:
Customer unable to access into his personal KFH online since last friday 6.30PM ... Zahir Abd Latif

August 28, 2018

10:07 Support #8774 (Closed - End of life cycle): SCP ID :##4710##] : [BVMC] Failed to open BVMC

Hi,
Kindly attend below request:
Noticed that KFH Taman Permata Branch team has failed to open BVMC by today (27 ... Zahir Abd Latif

10:05 Support #8773 (Closed - End of life cycle): SCP ID :##4709##] : [HD00019873 - HD00019862 - HD0001...

Hi,
Kindly attend below request:
Following customers were tried to login to KFH online for the first time by tod... Zahir Abd Latif

August 27, 2018

15:39 Support #8751 (Pending Customer Feedback): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid ...

Hafiz,Aug 23, 2018 04:49 PM:-... Zahir Abd Latif

15:34 Support #8762 (Pending Customer Feedback): SCP ID :##4702##] : [KFH Online- HD00019844] Failed to...

Hafiz, Aug 23, 2018 03:41 PM:-
From our investigation. Instant transfer failed due response code 912 from power card. Zahir Abd Latif

14:56 Support #8768 (Closed - End of life cycle): SCP ID :##4706##] : [HD00019859] Failed activation vi...

Hi,
Kindly attend below request:
Contact center team had failed to perform activation via BVMC after customer has... Zahir Abd Latif

August 24, 2018

12:22 Support #8766 (Closed - End of life cycle): <SCP ID :##4705##> : Invalid TAC

... Norhaidah Md Dasuki