Activity

From November 02, 2018 to December 01, 2018

November 29, 2018

15:49 Support #8890 (Closed - End of life cycle): SCP ID :##4802##] : Invalid Swift Code for SME Bank -...
Hi,
Kindly attend below request:
User reported there is rejected RENTAS transaction due to invalid swift code for... Zahir Abd Latif
09:25 Support #8889 (Closed - End of life cycle): SCP ID :##4800##] : IBFT Issue
Hi,
Kindly attend below request:
Please help to check on IBFT issue having "Pending" status, however account has ... Zahir Abd Latif

November 28, 2018

17:06 Support #8888 (Closed - End of life cycle): SCP ID :##4799##] : Production TAC Expiry
Hi,
Kindly attend below request:
Please help to check on the TAC expiry period as it is not behaving as per defin... Zahir Abd Latif
09:23 Change #8887 (Closed - End of life cycle): SCP ID :##4798##] : CR: KFHOnline Transaction History ...
Hi,
Kindly attend below request:
Please find the new requested CR from Business user to fix on the FPX transactio... Zahir Abd Latif

November 26, 2018

16:02 Change #8882 (Closed - End of life cycle): SCP ID :##4797##] : CR: DuitNow Link from KFHOnline an...
Hi,
Kindly attend below request:
Please find the attached new request on adding the "DuitNow" link for the KFHOnl... Zahir Abd Latif

November 22, 2018

16:58 Support #8879 (Closed - End of life cycle): SCP ID :##4794##] : WIP KFH ONLINE
Hi,
Kindly attend below request:
The following GL is pending for adjustment / clearing on 15 Nov 2018: -

... Zahir Abd Latif
15:54 Support #8877 (Closed - End of life cycle): SCP ID :##4792##] : [KFHOnline -HD00020241] Unsuccess...
Hi,
Kindly attend below request:
Received a customer complaint saying that he is unable to do fund transfer from ... Zahir Abd Latif

November 19, 2018

12:17 Support #8876 (Closed - End of life cycle): SCP ID :##4791##] : regenerate EPF REPORT thru unix
Hi,
Kindly attend below request:
We encounter error as per below screenshot while retry to re-generate epf report... Zahir Abd Latif

November 16, 2018

14:39 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory
Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif
14:38 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...
Issue closed in SCP. Zahir Abd Latif
14:36 Support #8840 (Closed - End of life cycle): SCP ID :##4775##] : SMS TAC Info
Hafiz,Nov 5, 2018 11:51 AM:-... Zahir Abd Latif
14:35 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...
Hafiz,Oct 30, 2018 12:19 PM:-... Zahir Abd Latif
11:37 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018
Hafiz,Oct 29, 2018 12:33 PM:-... Zahir Abd Latif
11:35 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...
Hazri,Oct 24, 2018 03:52 PM;-... Zahir Abd Latif
11:33 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018
Hazri,Oct 24, 2018 04:01 PM:-... Zahir Abd Latif
11:32 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...
Lizah,Nov 1, 2018 04:51 PM:-
Salam Ms Shikin,
Please be informed, Penril has completed on the development and S... Zahir Abd Latif
11:30 Support #8826 (Closed - End of life cycle): SCP ID :##4759##] : KFH Online - Invalid TAC user ver...
Support,Oct 31, 2018 04:24 PM:-
Hi Alen/ System Admin Team,
Any updates about logs? Appreciate if you can pro... Zahir Abd Latif
11:29 Support #8825 (Closed - End of life cycle): SCP ID :##4758##] : Multiple SMS for one transaction
Norashikin ,Oct 23, 2018 01:16 PM:-
Dear Chee Ping;
Thank you for your support. After copied back the SMS Notific... Zahir Abd Latif
11:26 Support #8823 (Closed - End of life cycle): SCP ID :##4756##] : [CORUS] Missing files
Hafiz,Oct 22, 2018 03:40 PM:-
Hi Aleh,
Please check with IT team is ibg files generated on 19/10/2018 and copy ... Zahir Abd Latif
11:25 Support #8822 (Closed - End of life cycle): <SCP ID :##4754##] : [Production- KFH Online - SI] Un...
Hafiz,Oct 22, 2018 05:01 PM:-
Hi Alen.
We notice from data at table ib_si . The 'delete_indicator' column alrea... Zahir Abd Latif
11:21 Support #8814 (Closed - End of life cycle): SCP ID :##4746##] : IBG Crediting W5 Unsuccessful (09...
Hafiz, Oct 12, 2018 11:50 AM:-... Zahir Abd Latif
11:18 Support #8813 (Closed - End of life cycle): SCP ID :##4745##] : [KFH Online] Invalid TAC - HD0002...
Hafiz,Oct 15, 2018 12:20 PM:-
From our investigation.This issue is similar to issue 3993. Please deploy given patc... Zahir Abd Latif
11:16 Support #8811 (Closed - End of life cycle): SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-...
Support, Oct 31, 2018 04:16 PM:-
Any feedback on Hafiz's email below?
Please provide us missing log for nohup.... Zahir Abd Latif
11:14 Support #8806 (Pending Customer Feedback): SCP ID :##4737##] : [BVMC Access privilege isssue] - H...
Hafiz, Nov 16, 2018 10:55 AM:-
From our investigation. we suspect javascript for some browser at contact center is... Zahir Abd Latif
11:01 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down
Done By Hazri.
Issue closed in SCP. Zahir Abd Latif
10:52 Support #8867 (Pending Customer Feedback): SCP ID :##4786##] : [KFH Online - Registeration failur...
Hafiz, Nov 14, 2018 06:13 PM:-
From our investigation, user unable to register due failed to verify atm card no. P... Zahir Abd Latif
10:47 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account
Lizah,Nov 14, 2018 07:09 PM:-
Dear Shikin,
Please find the details for new IB user (UAT) as below:
Username : ... Zahir Abd Latif

November 15, 2018

16:24 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory
Hi,
Kindly attend below request:-
Kindly replace Andre info with Debra's in from HR staff directory list, Zahir Abd Latif

November 14, 2018

15:13 Support #8868 (Closed - End of life cycle): SCP ID :##4787##] : Staff Fee Waiver for KFH Online S...
Hi,
Kindly attend below request:-
Currently there is SI charges for staff SI for KFHOnline which should not be ap... Zahir Abd Latif
15:10 Support #8867 (Closed - End of life cycle): SCP ID :##4786##] : [KFH Online - Registeration failu...
Hi,
Kindly attend below request:-
Following customer unable to register into KFH online and cutomer getting error... Zahir Abd Latif

November 13, 2018

11:23 Support #8844 (Pending Customer Feedback): SCP ID :##4780##] : IBG ERROR (over the counter) - 071...
Chee Ping, Nov 8, 2018 10:12 AM:-
This problem is caused by there is ‘ (apostrophe) in payment ref, which will get... Zahir Abd Latif

November 12, 2018

15:45 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account
Hi,
Kindly attend below request:-
Please help to create one new IB account to be used at UAT by COAD team.
Kindl... Zahir Abd Latif

November 07, 2018

16:52 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...
Hi,
Kindly attend below request:-
Please help to check on unable to perform IBG transactions to CITIBANK from ove... Zahir Abd Latif
12:58 Change #8843 (Closed - End of life cycle): SCP ID :##4779##] : Transaction Limit for Non Resident...
Hi,
Kindly attend below request:-
Please find the attached CR on the changes for the Non Resident transaction lim... Zahir Abd Latif
09:43 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...
Hi Chee Ping,
Kindly attend below request:-
As spoken, customer unable to Cancel E-Standing Instruction through t... Zahir Abd Latif

November 02, 2018

10:14 Support #8841 (Closed - End of life cycle): SCP ID :##4776##] : SMS Notification / TAC to run on ...
Hi,
Kindly attend below request:-
Please help to perform necessary checking on our SMS Notification / TAC service... Zahir Abd Latif
 

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