B - Production Support » KFH Support

December 11, 2018

16:09 Support #9010 (Closed - End of life cycle): SCP ID :##4816##] : Deskmate Update : Branch & BDC Di...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

10:13 Support #9010 (Closed - End of life cycle): SCP ID :##4816##] : Deskmate Update : Branch & BDC Di...

Hi,
Kindly attend below request:
Kindly update the Deskmate directory as follows:
1) Branch Directory : To rem... Zahir Abd Latif

December 10, 2018

10:46 Support #8879 (Pending Customer Feedback): SCP ID :##4794##] : WIP KFH ONLINE

Hafiz, Dec 4, 2018 11:59 AM:-
Hi Alen,
From our investigation, We found patches is already deploy to ESBWebServ... Zahir Abd Latif

December 07, 2018

19:59 Support #8876 (Pending Customer Feedback): SCP ID :##4791##] : regenerate EPF REPORT thru unix

user to confirm if patch is deployed to production Yap Kah Yan

December 05, 2018

10:41 Support #8943 (Closed - End of life cycle): SCP ID :##4810##] : Deskmate Update : Contact Centre ...

Hi,
Kindly attend below request:
We would like to seek your assistance on the following:

Ø To remove Kal... Zahir Abd Latif

December 04, 2018

14:44 Support #8935 (Closed - End of life cycle): SCP ID :##4809##] : [KFH-CMS] Transaction Status

Hi,
Kindly attend below request:
Please help to check and clarify why transaction status is ‘Successful’ instead ... Zahir Abd Latif

December 03, 2018

09:13 Support #8902 (Closed - End of life cycle): SCP ID :##4806##] : HD00020295 - IBG via KFH Online -...

Hi,
Kindly attend below request:
Please help to check there is one IBG transaction which already processed, but i... Zahir Abd Latif

November 29, 2018

15:49 Support #8890 (Closed - End of life cycle): SCP ID :##4802##] : Invalid Swift Code for SME Bank -...

Hi,
Kindly attend below request:
User reported there is rejected RENTAS transaction due to invalid swift code for... Zahir Abd Latif

09:25 Support #8889 (Closed - End of life cycle): SCP ID :##4800##] : IBFT Issue

Hi,
Kindly attend below request:
Please help to check on IBFT issue having "Pending" status, however account has ... Zahir Abd Latif

November 28, 2018

17:06 Support #8888 (Closed - End of life cycle): SCP ID :##4799##] : Production TAC Expiry

Hi,
Kindly attend below request:
Please help to check on the TAC expiry period as it is not behaving as per defin... Zahir Abd Latif

09:23 Change #8887 (Closed - End of life cycle): SCP ID :##4798##] : CR: KFHOnline Transaction History ...

Hi,
Kindly attend below request:
Please find the new requested CR from Business user to fix on the FPX transactio... Zahir Abd Latif

November 26, 2018

16:02 Change #8882 (Closed - End of life cycle): SCP ID :##4797##] : CR: DuitNow Link from KFHOnline an...

Hi,
Kindly attend below request:
Please find the attached new request on adding the "DuitNow" link for the KFHOnl... Zahir Abd Latif

November 22, 2018

16:58 Support #8879 (Closed - End of life cycle): SCP ID :##4794##] : WIP KFH ONLINE

Hi,
Kindly attend below request:
The following GL is pending for adjustment / clearing on 15 Nov 2018: -

... Zahir Abd Latif

15:54 Support #8877 (Closed - End of life cycle): SCP ID :##4792##] : [KFHOnline -HD00020241] Unsuccess...

Hi,
Kindly attend below request:
Received a customer complaint saying that he is unable to do fund transfer from ... Zahir Abd Latif

November 19, 2018

12:17 Support #8876 (Closed - End of life cycle): SCP ID :##4791##] : regenerate EPF REPORT thru unix

Hi,
Kindly attend below request:
We encounter error as per below screenshot while retry to re-generate epf report... Zahir Abd Latif

November 16, 2018

14:39 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory

Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

14:38 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...

Issue closed in SCP. Zahir Abd Latif

14:36 Support #8840 (Closed - End of life cycle): SCP ID :##4775##] : SMS TAC Info

Hafiz,Nov 5, 2018 11:51 AM:-... Zahir Abd Latif

14:35 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...

Hafiz,Oct 30, 2018 12:19 PM:-... Zahir Abd Latif

11:37 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018

Hafiz,Oct 29, 2018 12:33 PM:-... Zahir Abd Latif

11:35 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...

Hazri,Oct 24, 2018 03:52 PM;-... Zahir Abd Latif

11:33 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018

Hazri,Oct 24, 2018 04:01 PM:-... Zahir Abd Latif

11:32 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...

Lizah,Nov 1, 2018 04:51 PM:-
Salam Ms Shikin,
Please be informed, Penril has completed on the development and S... Zahir Abd Latif

11:30 Support #8826 (Closed - End of life cycle): SCP ID :##4759##] : KFH Online - Invalid TAC user ver...

Support,Oct 31, 2018 04:24 PM:-
Hi Alen/ System Admin Team,
Any updates about logs? Appreciate if you can pro... Zahir Abd Latif

11:29 Support #8825 (Closed - End of life cycle): SCP ID :##4758##] : Multiple SMS for one transaction

Norashikin ,Oct 23, 2018 01:16 PM:-
Dear Chee Ping;
Thank you for your support. After copied back the SMS Notific... Zahir Abd Latif

11:26 Support #8823 (Closed - End of life cycle): SCP ID :##4756##] : [CORUS] Missing files

Hafiz,Oct 22, 2018 03:40 PM:-
Hi Aleh,
Please check with IT team is ibg files generated on 19/10/2018 and copy ... Zahir Abd Latif

11:25 Support #8822 (Closed - End of life cycle): <SCP ID :##4754##] : [Production- KFH Online - SI] Un...

Hafiz,Oct 22, 2018 05:01 PM:-
Hi Alen.
We notice from data at table ib_si . The 'delete_indicator' column alrea... Zahir Abd Latif

11:21 Support #8814 (Closed - End of life cycle): SCP ID :##4746##] : IBG Crediting W5 Unsuccessful (09...

Hafiz, Oct 12, 2018 11:50 AM:-... Zahir Abd Latif

11:18 Support #8813 (Closed - End of life cycle): SCP ID :##4745##] : [KFH Online] Invalid TAC - HD0002...

Hafiz,Oct 15, 2018 12:20 PM:-
From our investigation.This issue is similar to issue 3993. Please deploy given patc... Zahir Abd Latif

11:16 Support #8811 (Closed - End of life cycle): SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-...

Support, Oct 31, 2018 04:16 PM:-
Any feedback on Hafiz's email below?
Please provide us missing log for nohup.... Zahir Abd Latif

11:14 Support #8806 (Pending Customer Feedback): SCP ID :##4737##] : [BVMC Access privilege isssue] - H...

Hafiz, Nov 16, 2018 10:55 AM:-
From our investigation. we suspect javascript for some browser at contact center is... Zahir Abd Latif

11:01 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down

Done By Hazri.
Issue closed in SCP. Zahir Abd Latif

10:52 Support #8867 (Pending Customer Feedback): SCP ID :##4786##] : [KFH Online - Registeration failur...

Hafiz, Nov 14, 2018 06:13 PM:-
From our investigation, user unable to register due failed to verify atm card no. P... Zahir Abd Latif

10:47 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account

Lizah,Nov 14, 2018 07:09 PM:-
Dear Shikin,
Please find the details for new IB user (UAT) as below:
Username : ... Zahir Abd Latif

November 15, 2018

16:24 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory

Hi,
Kindly attend below request:-
Kindly replace Andre info with Debra's in from HR staff directory list, Zahir Abd Latif