Activity

From May 25, 2019 to June 23, 2019

09:57 Support #9976 (Closed - End of life cycle): [SCP ID :##5005##] : FPX TAC Instance Intermittence I...: Dear Hafiz,
Kindly attend below request.... Nurul Akmal

17:38 Support #9974 (Closed - End of life cycle): SCP ID :##5003##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
1) Please remove the following staff... Zahir Abd Latif
16:25 Support #9973 (Closed - End of life cycle): SCP ID :##5002##] : Unable to Locate transaction : FT...: Hi,
Kindly attend below request:
We received another complaint regarding issue unable to locate transaction in BV... Zahir Abd Latif

15:39 Support #9972 (Closed - End of life cycle): SCP ID :##5001##] : Unable to Locate transaction IB 3...: Hi,
Kindly attend below request:
TRANSACTION IB 311290 (FTT DATED 10 JUNE 2019) WAS NOT CAPTURED IN BVMC AND CORU... Zahir Abd Latif

23:16 Support #9962 (Closed - End of life cycle): SCP ID :[##4989##] : CMS ISSUE | Unable to log in to CMS: Hi,
Kindly attend below request:
The below customer have complete for first time login registration. However, she... Zahir Abd Latif
14:16 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver: ++Hi,
Kindly attend below request:
Account No : 006141000587
user ID: HRMPOLYMER01
Tel No ... Zahir Abd Latif

11:40 Support #9946 (Pending Customer Feedback): SCP ID :##4978##] : CMS IBG Error - Bulk Payment: Transaction is updated to Unsuccessful due to not able to connect to IBGWS.
Based on our findings, we suspect that B... Yap Kah Yan
11:35 Support #9952: SCP ID :##4984##] : Internet Transaction Report [BVMC] is Not Available since 25 A...: Provided patch at:
\\10.20.8.35\Internet Banking\20190527_4984_Internet Transaction Report BVMC Yap Kah Yan
11:34 Support #9954 (Pending Customer Feedback): SCP ID :##4986##] : Fraud Threshold Not Updated: Changes: add cd in.sh file
cd /export/home/bvadmin/KFH_batch/
/export/home/bvadmin/KFH_batch/jdk1.8.0_102_sparcv... Yap Kah Yan

09:58 Support #9952 (Pending Customer Feedback): SCP ID :##4984##] : Internet Transaction Report [BVMC]...: Pending on full log for confirmation.
Root Cause: cast BigDecimal to null value
Solution: default set to zero for... Yap Kah Yan
09:32 Support #9944 (Pending Customer Feedback): SCP ID :##4976##] : Report for RFI nacha processing no...: Root Cause: Connection to database was unstable. Received timeout to database
Logs:
In nohup.out, found the below... Yap Kah Yan

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B - Production Support » KFH Support