Activity

From May 09, 2020 to June 07, 2020

June 04, 2020

12:32 Support #10843 (Closed - End of life cycle): [SCP ID :##5373##] : CMS - Maker Transaction not Vis...
Hi,
Kindly attend below request:-
Please help to investigate on issue user's posted transaction not appeared in t...
Zahir Abd Latif

June 03, 2020

14:54 Support #10837 (Closed - End of life cycle): [SCP ID :##5372##] : Deskmate Contents Update
Hi,
Kindly attend below request:-
Please help to proceed with the changes in Deskmate as attached.
!https://su...
Zahir Abd Latif
10:02 Change #10834 (Closed - End of life cycle): [SCP ID :##5370##] : BNM Requirement to address the ...
Hi,
Kindly attend below request:-
BNM Requirement to address the SMS OTP TAC fraud. BRS attached for assessment.
Zahir Abd Latif

June 02, 2020

17:54 Support #10833 (Closed - End of life cycle): [SCP ID :##5369##] : ePay transactions
Hi,
Kindly attend below request:-
Transactions was successfully at ePay, but after further checking it was a reve...
Zahir Abd Latif
17:22 Support #10832 (Closed - End of life cycle): SCP ID :##5368##] : Deskmate Update : BCP Information
Hi,
Kindly attend below request:-
Kindly update the Branches BCP information in the deskmate as follows:
1. ...
Zahir Abd Latif
17:18 Support #10831 (Closed - End of life cycle): SCP ID :##5367##] : Deskmate Update : BCP Updates
Hi,
Kindly attend below request:-
Kindly Update the BCP information on the dskmate as follows:
1) BCP Plan D...
Zahir Abd Latif

June 01, 2020

17:20 Support #10816 (Closed - End of life cycle): [SCP ID :##5359##] : Pending IBG - Red Sea Housing S...
Hi,
Kindly attend below request:-
Kindly be informed that RED SEA HOUSING MALAYSIA SDN BHDfka AM MODULAR SDN BHD ...
Zahir Abd Latif
14:28 Support #10815 (Closed - End of life cycle): SCP ID :##5358##] : Deskmate Update : New Hire Update
Hi,
Kindly attend below request:-
Staff Id ...
Zahir Abd Latif

May 29, 2020

15:24 Support #10812 (Dropped-End of life cycle): [SCP ID :##5356##] : DuitNow Transaction error code 100
Error. Duplicate case. Zahir Abd Latif
15:22 Support #10813 (Closed - End of life cycle): [SCP ID :##5356##] : DuitNow Transaction error code 100
Hi,
Kindly attend below request:-
Below duitnow transaction return error 100
IBref no : 0007086109
date&t...
Zahir Abd Latif
15:19 Support #10812 (Dropped-End of life cycle): [SCP ID :##5356##] : DuitNow Transaction error code 100
Hi,
Kindly attend below request:-
DuitNow Transaction error code 100
Zahir Abd Latif

May 28, 2020

12:54 Support #10811 (Closed - End of life cycle): [SCP ID :##5355##] : Inconsistent FPX Report
Hi,
Kindly attend below request:-
There are missing transactions from Corus Report Name: Fpx Transaction Enquiry ...
Zahir Abd Latif

May 22, 2020

18:14 Support #10791 (Closed - End of life cycle): [SCP ID :##5337##] : CMS | REGISTERED BILL PAYMENT ...
Issue closed in SCP. Zahir Abd Latif
17:18 Support #10791 (Pending Customer Feedback): [SCP ID :##5337##] : CMS | REGISTERED BILL PAYMENT T...
Hafiz, May 21, 2020 03:45 PM:... Zahir Abd Latif
17:14 Support #10793 (Closed - End of life cycle): [SCP ID :##5339##] : CIB SI Error - IBG Txn
Issue closed in SCP. Zahir Abd Latif
17:13 Support #10771 (Closed - End of life cycle): [SCP ID :##5322##] : Cash Management Solution | Pend...
Issue closed in SCP. Zahir Abd Latif
17:13 Support #10781 (Closed - End of life cycle): [SCP ID :##5327##] : IBG RFI Issue
Issue closed in SCP. Zahir Abd Latif
13:14 Support #10806 (Closed - End of life cycle): [SCP ID :##5350##] : Deskmate Update : staff direct...
Hi,
Kindly attend below request:-
Kindly update the staff directory as follows:
Change that Zulraidi’s job Gra...
Zahir Abd Latif

May 21, 2020

14:19 Support #10793 (Pending Customer Feedback): [SCP ID :##5339##] : CIB SI Error - IBG Txn
Hafiz, May 20, 2020 12:42 PM:-... Zahir Abd Latif
14:13 Support #10795 (Closed - End of life cycle): [SCP ID :##5341##] : IBG & JOMPAY ISSUE
Zahir Abd Latif
14:13 Support #10795 (Pending Customer Feedback): [SCP ID :##5341##] : IBG & JOMPAY ISSUE
Kah Yan, May 19, 2020 08:09 PM:-... Zahir Abd Latif
14:09 Support #10771 (Pending Customer Feedback): [SCP ID :##5322##] : Cash Management Solution | Pendi...
Kah Yan, May 19, 2020 03:49 PM:-... Zahir Abd Latif
14:05 Support #10781 (Pending Customer Feedback): [SCP ID :##5327##] : IBG RFI Issue
Hafiz, May 14, 2020 11:20 AM:-... Zahir Abd Latif
13:55 Support #10790 (Closed - End of life cycle): SCP ID :##5336##] : Manual RFI Nacha
Shahrulnizam, May 18, 2020 01:17 PM:-... Zahir Abd Latif

May 19, 2020

13:03 Support #10795 (Closed - End of life cycle): [SCP ID :##5341##] : IBG & JOMPAY ISSUE
Hi,
Kindly attend below request:-
We unable to complete transaction IBG and Jompay at KFH Online. The transaction...
Zahir Abd Latif
08:55 Support #10793 (Closed - End of life cycle): [SCP ID :##5339##] : CIB SI Error - IBG Txn
Hi,
Kindly attend below request:-
Kindly assist to check why the SI status return error.
SI FEE debited
SI...
Zahir Abd Latif

May 18, 2020

09:32 Support #10791 (Closed - End of life cycle): [SCP ID :##5337##] : CMS | REGISTERED BILL PAYMENT ...
Hi,
Kindly attend below request:-
customer perform bill payment on 11 Mar 2020 status show successful but biller ...
Zahir Abd Latif

May 15, 2020

16:43 Support #10790 (Closed - End of life cycle): SCP ID :##5336##] : Manual RFI Nacha
Hi,
Kindly attend below request:-
we having nacha reader error during manual process RFI nacha.
Kindly assist....
Zahir Abd Latif

May 14, 2020

13:23 Support #10762 (Closed - End of life cycle): [SCP ID :##5318##] : OFI Win5 - 30/04/2020
Issue closed in SCP. Zahir Abd Latif
13:22 Support #10738 (Closed - End of life cycle): [SCP ID :##5308##] : Report in BVMC not Tally
Issue closed in SCP. Zahir Abd Latif

May 13, 2020

22:28 Support #10781 (Closed - End of life cycle): [SCP ID :##5327##] : IBG RFI Issue
Hi,
Kindly attend below request:-
We have issue on IBG server - memory out during RFI window 4 today and half of ...
Zahir Abd Latif
10:51 Support #10745 (Closed - End of life cycle): [SCP ID :##5311##] : DESKMATE: Outdated Documents (s...
Done as per request.
Issue closed in SCP.
Zahir Abd Latif
10:50 Support #10769 (Closed - End of life cycle): SCP ID :##5320##] : DESKMATE: End of Employment
Done as per request.
Issue closed in SCP.
Zahir Abd Latif
10:48 Support #10762 (Pending Customer Feedback): [SCP ID :##5318##] : OFI Win5 - 30/04/2020
Kah Yan, May 4, 2020 09:54 AM:-... Zahir Abd Latif
10:45 Support #10738 (Pending Customer Feedback): [SCP ID :##5308##] : Report in BVMC not Tally
Hafiz, Apr 28, 2020 09:25 AM:-... Zahir Abd Latif

May 12, 2020

10:24 Support #10773 (Closed - End of life cycle): [SCP ID :##5324##] : IBG Server - Out of memory
Hi,
Kindly attend below request:
Our KFHOnline IBG services frequently hanged and affected IBG task (ofi, rfi and...
Zahir Abd Latif
 

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