Activity

From August 12, 2020 to September 10, 2020

September 01, 2020

17:45 Support #11201 (Closed - End of life cycle): [SCP ID :##5502##] : Gold Account History: Hi,
Kindly attend below request:-
User unable to view Gold account history in Corus. Error as below
!https:/... Zahir Abd Latif
10:15 Support #11199 (Closed - End of life cycle): [SCP ID :##5500##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request:-
Kindly remove the following staff from staff directory:
No. Staff No. Name P... Zahir Abd Latif

August 28, 2020

11:54 Support #11196 (Closed - End of life cycle): [SCP ID :##5497##] : SMS Pin No. Issue: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

August 27, 2020

12:02 Support #11145 (Closed - End of life cycle): [SCP ID :##5474##] : CMS - Failed FPX Transaction: Issue closed in SCP.
Zahir Abd Latif
12:02 Support #11156 (Closed - End of life cycle): [SCP ID :##5477##] : IB SI Error - SI Edit Transacti...: Issue closed in SCP.
Zahir Abd Latif

August 26, 2020

07:58 Support #11185 (Closed - End of life cycle): [SCP ID :##5490##] : Jompay Transaction Debitted 3 ...: Hi,
Kindly attend below request:-
We received complaint from customer regarding her Jompay transaction that debit... Zahir Abd Latif
12:05 Support #11162 (Closed - End of life cycle): [SCP ID :##5479##] : KFHIB02 Amber Light: Diagnose by ABS Muni, DIMM was found faulty. Replacement has been done and issue has been resolved Chun Feng Lim

August 25, 2020

16:49 Support #11162 (Closed - End of life cycle): [SCP ID :##5479##] : KFHIB02 Amber Light: Hi,
Kindly attend below request:-
We want to report KFHIB02 model Sun Microsystems SunFire T2000 suddenly down an... Zahir Abd Latif

August 24, 2020

15:23 Support #11156 (Pending Customer Feedback): [SCP ID :##5477##] : IB SI Error - SI Edit Transactio...: Hafiz, Aug 24, 2020 01:30 PM:-... Zahir Abd Latif
15:20 Support #11145 (Pending Customer Feedback): [SCP ID :##5474##] : CMS - Failed FPX Transaction: Hafiz, Aug 21, 2020 12:03 PM:-... Zahir Abd Latif

August 22, 2020

10:16 Support #11156 (Closed - End of life cycle): [SCP ID :##5477##] : IB SI Error - SI Edit Transacti...: Hi,
Kindly attend below request:-
Subject : IB SI Error - SI Edit Transaction - 28082020
Kindly assist to check ... Zahir Abd Latif

August 21, 2020

17:47 Support #11154 (Closed - End of life cycle): [SCP ID :##5476##] : unable to cancel SI: Hi,
Kindly attend below request:-
Customer unable to cancel his registered SI. He unable to find any option to de... Zahir Abd Latif
15:18 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Issue closed in SCP. Zahir Abd Latif
15:16 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA: Done by Kah Yan.
Verified by product owner, all in order.
Issue closed in SCP. Zahir Abd Latif
10:37 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA: Hi,
Kindly attend below request:-
1) DOA – Bankwide file to be replaced with the attachment “A. DOA – Bankwide... Zahir Abd Latif

August 19, 2020

16:54 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light: Issue closed in SCP. Zahir Abd Latif
16:54 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Issue closed in SCP. Zahir Abd Latif
16:53 Support #11116 (Pending Customer Feedback): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Hafiz, Aug 17, 2020 03:49 PM:-... Zahir Abd Latif
11:31 Support #11145 (Closed - End of life cycle): [SCP ID :##5474##] : CMS - Failed FPX Transaction: Hi,
Kindly attend below request:-
Please help to investigate on the issue Unssuccsful status for FPX transaction.... Zahir Abd Latif
10:08 Support #11141 (Closed - End of life cycle): [SCP ID :##5473##] : Failed Bulk Payment - Coshare H...: Hi,
Kindly attend below request:-
Please help to check issue faced by our customer.
They unable to perfrom bulk ... Zahir Abd Latif

August 17, 2020

11:58 Support #11046 (Closed - End of life cycle): [SCP ID :##5429##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11094 (Closed - End of life cycle): [SCP ID :##5457##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...: Issue closed in SCP. Zahir Abd Latif

August 16, 2020

09:27 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Hi,
Kindly attend below request:-
Kindly assist to check why the attached SI transactions return error.
FYI, th... Zahir Abd Latif

August 14, 2020

12:15 Support #11046 (Pending Customer Feedback): [SCP ID :##5429##] : Deskmate Update : End of employm...: Done updating. Pending customer to verify. Lizahwati Basirun
12:13 Support #11069 (Pending Customer Feedback): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS: Done updating. Pending customer to feedback. Lizahwati Basirun
12:12 Support #11093 (Work Completed-End life cycle): [SCP ID :##5456##] : Deskmate Update : KFH Repaym...: Done updating. Customer verified and close this log. Lizahwati Basirun
12:11 Support #11094 (Pending Customer Feedback): [SCP ID :##5457##] : Deskmate Update : End of employm...: Done updating as per customer request. Pending their feedback. Lizahwati Basirun
12:10 Support #11111 (Pending Customer Feedback): [SCP ID :##5466##] : Directory Update - Resigned Staf...: Done updating as customer request. Pending their feedback. Lizahwati Basirun
11:43 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...: Hi,
Kindly attend below request:-
Subject : Directory Update - Resigned Staff / Staff Movement
RESIGNED STAFF: P... Zahir Abd Latif
10:08 Support #11109 (Closed - End of life cycle): [SCP ID :##5464##] : CMS - Unable to Delete and Add ...: Hi,
Kindly attend below request:-
Please help to check on below issue where customer unable to delete and add new... Zahir Abd Latif
10:04 Support #11108 (Closed - End of life cycle): [SCP ID :##5463##] : CMS Pending Approver: Hi,
Kindly attend below request:-
Please help to check on several incidents happened yesterday, where CMS custome... Zahir Abd Latif

August 13, 2020

15:32 Support #11089 (Pending Customer Feedback): [SCP ID :##5452##] : KFHIB02 Amber Light: update from Pang (ABS):
Upon replace faulted memory dimm, server can power up and OS boot up success. Yap Kah Yan
12:22 Support #11099 (Pending Customer Feedback): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Kah Yan, Aug 12, 2020 06:20 PM:-
[[We found that there are hibernate errors could not load an entity through the r... Zahir Abd Latif
12:15 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...: Issue closed in SCP. Zahir Abd Latif
12:14 Support #11061 (Closed - End of life cycle): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment no...: Issue closed in SCP. Zahir Abd Latif
12:11 Support #11047 (Closed - End of life cycle): [SCP ID :##5430##] : FPX Unsuccesful: Issue closed in SCP. Zahir Abd Latif

August 12, 2020

14:42 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Hi,
Kindly attend below request:-
Please help to check on issue user unable to perform bulk payment transaction i... Zahir Abd Latif

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