Activity

From November 09, 2020 to December 08, 2020

December 08, 2020

11:26 Support #11395 (Pending Customer Feedback): [SCP ID :##5662##] : Staff SI Fee for DuitNow
Lizahwati, Dec 4, 2020 04:45 PM:-... Zahir Abd Latif

December 07, 2020

18:34 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...
Hi,
Kindly attend below request:-
the customer has successfully received the topup but the transaction was revers... Zahir Abd Latif
11:11 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA
Done by Lizahwati as per request.
Issue closed in SCP.
 Zahir Abd Latif

December 04, 2020

17:13 Support #11394 (Closed - End of life cycle): [SCP ID :##5661##] : Unable to Update Account Statu...
Issue closed in SCP. Zahir Abd Latif
17:13 Support #11386 (Closed - End of life cycle): [SCP ID :##5653##] : Unable to Approve Transaction -...
Issue closed in SCP. Zahir Abd Latif
17:12 Support #11415 (Closed - End of life cycle): [SCP ID :##5666##] : KFHOnline Unable to Receive Fun...
Issue closed in SCP. Zahir Abd Latif

December 03, 2020

16:46 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA
Hi,
Kindly attend below request:
Please update the DOA in the Deskmate as follows:
File location: \\10.20.8.13... Zahir Abd Latif
12:08 Support #11415 (Pending Customer Feedback): [SCP ID :##5666##] : KFHOnline Unable to Receive Fund...
Hafiz, Dec 2, 2020 03:39 PM:-... Zahir Abd Latif
12:04 Support #11386 (Pending Customer Feedback): [SCP ID :##5653##] : Unable to Approve Transaction - CMS
Hafiz, Dec 2, 2020 03:54 PM:-... Zahir Abd Latif
12:02 Support #11394 (Pending Customer Feedback): [SCP ID :##5661##] : Unable to Update Account Status...
Hafiz, Dec 2, 2020 05:11 PM:-... Zahir Abd Latif

December 02, 2020

11:47 Support #11415 (Closed - End of life cycle): [SCP ID :##5666##] : KFHOnline Unable to Receive Fun...
Hi,
Kindly attend below request:-
Our customer had tried to transfer fund to KFH account, end up receive error "D... Zahir Abd Latif

December 01, 2020

14:40 Support #11396 (Pending Customer Feedback): [SCP ID :##5663##] : Bene Name Truncated For Benefici...
Hafiz, Dec 1, 2020 01:41 PM:-... Zahir Abd Latif

November 30, 2020

12:02 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...
Hi,
Kindly attend below request:-
Please help to check as we received complaint on truncated benefiary name (firs... Zahir Abd Latif

November 27, 2020

17:42 Support #11380 (Closed - End of life cycle): [SCP ID :##5650##] : Invalid Length For DuitNow Pay ...
Issue closed in SCP. Zahir Abd Latif
17:41 Support #11361 (Closed - End of life cycle): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi an...
Issue closed in SCP. Zahir Abd Latif
17:41 Support #11379 (Closed - End of life cycle): [SCP ID :##5649##] : Change Wording for CMS DuitNow ...
Issue closed in SCP. Zahir Abd Latif

November 26, 2020

16:58 Support #11395 (Closed - End of life cycle): [SCP ID :##5662##] : Staff SI Fee for DuitNow
Hi,
Kindly attend below request:-
Please help to check and fix SI fee issue for DuitNow transactions imposed on K... Zahir Abd Latif
15:19 Support #11394 (Closed - End of life cycle): [SCP ID :##5661##] : Unable to Update Account Statu...
Hi,
Kindly attend below request:-
One of Contact Center staff have to work in Klang BC site.
She has an issue to... Zahir Abd Latif
09:03 Support #11380 (Pending Customer Feedback): [SCP ID :##5650##] : Invalid Length For DuitNow Pay t...
Resolution: Update file to match required length
kfh_bib.war
WEB-INF\classes\my\com\kfhbib\parameters\rpp.propert... Yap Kah Yan
09:01 Support #11361 (Pending Customer Feedback): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi and...
Resolution: Other vendor (HPS) to fix this issue Yap Kah Yan
09:00 Support #11379 (Pending Customer Feedback): [SCP ID :##5649##] : Change Wording for CMS DuitNow M...
Resolution: update the Service Name in BVMC under BIB Service Info.
Service Code: NADIDMAINT
Service Name (updat... Yap Kah Yan

November 25, 2020

18:00 Support #11392 (Closed - End of life cycle): [SCP ID :##5659##] : Unable to Access CMS
Hi,
Kindly attend below request:
We have received several complaint from customer that they unable to login to th... Zahir Abd Latif

November 24, 2020

15:46 Support #11386 (Closed - End of life cycle): [SCP ID :##5653##] : Unable to Approve Transaction -...
Hi,
Kindly attend below request:-
Please help to investigate on below issue.
Customer unable to approve 1 intrab... Zahir Abd Latif

November 23, 2020

14:13 Support #11345 (Closed - End of life cycle): [SCP ID :##5622##] : SI Error - 11092020
Hafiz, Nov 9, 2020 02:48 PM:-... Zahir Abd Latif

November 20, 2020

09:07 Support #11380 (Closed - End of life cycle): [SCP ID :##5650##] : Invalid Length For DuitNow Pay ...
Hi,
Kindly attend below request:-
Please help to check on the "Invalid Account Length" error appears for pay to a... Zahir Abd Latif

November 19, 2020

18:25 Support #11379 (Closed - End of life cycle): [SCP ID :##5649##] : Change Wording for CMS DuitNow ...
Hi,
Kindly attend below request:-
Dear Penril Team;
This is to formalize our request to check on the DuitNow Mod... Zahir Abd Latif
14:35 Support #11350 (Closed - End of life cycle): [SCP ID :##5627##] : Inbound Validation Failed : CMS...
Issue closed in SCP.
 Zahir Abd Latif
14:35 Support #11363 (Closed - End of life cycle): [SCP ID :##5639##] : Unsuccesful duitNow due to Tran...
Issue closed in SCP.
 Zahir Abd Latif
14:34 Support #11323 (Closed - End of life cycle): [SCP ID :##5609##] : FTT Service Currently Not Avail...
Issue closed in SCP.
 Zahir Abd Latif
14:34 Support #11346 (Closed - End of life cycle): [SCP ID :##5623##] : Estanding Instruction Page Error
Issue closed in SCP.
 Zahir Abd Latif
14:33 Support #11353 (Closed - End of life cycle): [SCP ID :##5630##] : KFHOnline Post Implementation I...
Issue closed in SCP.
 Zahir Abd Latif

November 18, 2020

15:07 Support #11350 (Pending Customer Feedback): [SCP ID :##5627##] : Inbound Validation Failed : CMS ...
Kar Chun, Nov 13, 2020 05:37 PM:-... Zahir Abd Latif
15:03 Support #11363 (Pending Customer Feedback): [SCP ID :##5639##] : Unsuccesful duitNow due to Trans...
Hafiz, Nov 13, 2020 04:46 PM:-... Zahir Abd Latif
15:00 Support #10891 (Pending Customer Feedback): [SCP ID :##5391##] : IBG Upload Error | Pending Appr...
Roslan, Nov 10, 2020 12:02 PM:-... Zahir Abd Latif
14:57 Support #11323 (Pending Customer Feedback): [SCP ID :##5609##] : FTT Service Currently Not Availa...
Hafiz, Nov 4, 2020 03:27 PM:-... Zahir Abd Latif
14:52 Support #11313 (Pending Customer Feedback): [SCP ID :##5608##] : IBG Account length changes - BAN...
Hafiz, Oct 28, 2020 07:26 PM:-... Zahir Abd Latif
14:38 Support #11346 (Pending Customer Feedback): [SCP ID :##5623##] : Estanding Instruction Page Error
Kah Yan, Nov 17, 2020 08:23 AM:-... Zahir Abd Latif
14:34 Support #11353 (Pending Customer Feedback): [SCP ID :##5630##] : KFHOnline Post Implementation Is...
Hafiz, Nov 11, 2020 05:10 PM:-... Zahir Abd Latif

November 13, 2020

14:08 Support #11363 (Closed - End of life cycle): [SCP ID :##5639##] : Unsuccesful duitNow due to Tran...
Hi,
Kindly attend below request:-
Please help to investigate one of the Unsuccessful DuitNow transfer due Transfe... Zahir Abd Latif

November 12, 2020

12:43 Support #11361 (Closed - End of life cycle): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi an...
Hi,
Kindly attend below request:-
BANK LIST FOR DUITNOW - PAY TO ACCOUNT NO CONSISTS OF "NULL" WORDING IN THE MID... Zahir Abd Latif
11:45 Support #11352 (Closed - End of life cycle): [SCP ID :##5629##] : CORUS No Data Available For IBG...
Issue closed in SCP. Zahir Abd Latif

November 11, 2020

13:53 Support #11352 (Pending Customer Feedback): [SCP ID :##5629##] : CORUS No Data Available For IBG ...
Hafiz, Nov 11, 2020 12:04 PM:-... Zahir Abd Latif
13:45 Support #11351 (Closed - End of life cycle): [SCP ID :##5628##] : URGENT: Deskmate Homepage - Em...
Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif

November 09, 2020

16:58 Support #11353 (Closed - End of life cycle): [SCP ID :##5630##] : KFHOnline Post Implementation I...
Hi,
Kindly attend below request:-
Please investigate on certain drop down not displayed when first click on the D... Zahir Abd Latif
15:58 Support #11352 (Closed - End of life cycle): [SCP ID :##5629##] : CORUS No Data Available For IBG...
Hi,
Kindly attend below request:-
We’ve tried to retrieved data from CORUS for IBG transaction and error occur as... Zahir Abd Latif
14:47 Support #11351 (Closed - End of life cycle): [SCP ID :##5628##] : URGENT: Deskmate Homepage - Em...
Hi,
Kindly attend below request:-
TO BE UPLOADED BEFORE 5:00pm 9 NOVEMBER 2020
!https://support.penril.net/inl... Zahir Abd Latif
12:39 Support #11350 (Closed - End of life cycle): [SCP ID :##5627##] : Inbound Validation Failed : CMS...
Hi,
Kindly attend below request:-
This is to formalize our request to investigate on the implementation issue tha... Zahir Abd Latif
09:46 Support #11346 (Closed - End of life cycle): [SCP ID :##5623##] : Estanding Instruction Page Error
Hi,
Kindly attend below request:-
Estanding Instruction Page return below error for all instance
Log files = \\1... Zahir Abd Latif
09:46 Support #11345 (Closed - End of life cycle): [SCP ID :##5622##] : SI Error - 11092020
Hi,
Kindly attend below request:-
CIB SI return error for 1 txn.
Error txnID = 202011070007855290
Tnx Detail ... Zahir Abd Latif
 

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