Activity

From February 24, 2022 to March 25, 2022

16:36 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022: Done by Hafiz.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:30 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022: Hi,
Kindly attend below request:-
Please upload the latest Buzz issue in the deskmate accordingly.
Since we ha... Zahir Abd Latif
10:48 Support #12781: [SCP ID :##6132##] : SMS Resend After Fallback to Production Environment: findind
1) The affected SMS are SMS Notification
2) In the logs, SMS notification engine not able to connect to DR ... Hafizudin MD

18:11 Support #12861 (Closed - End of life cycle): [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS...: Hi,
Kindly attend below request:-
Customer did not receive the SMS Pin to activate his CMS access even though SMS... Zahir Abd Latif
18:09 Support #12860 (Closed - End of life cycle): [SCP ID :##6195##] : MS online Login issue: Hi,
Kindly attend below request:-
Customer unable to create password at first time login and the system automatic... Zahir Abd Latif
18:07 Support #12859 (Closed - End of life cycle): [SCP ID :##6194##] : KFH Online - TAC Non Received: Hi,
Kindly attend below request:-
Customer unable to receive TAC for KFH Online. Have flag mobile in BVMC.
Pro... Zahir Abd Latif
17:28 Support #12858 (Closed - End of life cycle): [SCP ID :##6193##] : KFH CMS Login Failure: Hi,
Kindly attend below request:-
Staff unable to login Cash Management Solution.
The system will automatical... Zahir Abd Latif

18:06 Support #12756 (Closed - End of life cycle): [SCP ID :##6110##] : KFHIB07 - KFHONLINE Database Se...: munidevan@abs.microlink.com.my, 21 Jan 2022:-... Zahir Abd Latif
18:02 Support #12773 (Closed - End of life cycle): [SCP ID :##6124##] : Unsuccessful Monthly SI - Janu...: Issue closed in SCP. Zahir Abd Latif
18:00 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022): Done by Kar Chun.
Issue closed in SCP. Zahir Abd Latif
17:59 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo: Done by Kar Chun.
Verified by Fadzman.
Issue closed in SCP. Zahir Abd Latif

17:59 Support #12833 (Closed - End of life cycle): [SCP ID :##6169##] : SMS Notification Issue: Issue closed in SCP. Zahir Abd Latif

17:08 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022): Hi,
Kindly attend below request:-
Please add the following staff details in the staff directory:
Staff ID ... Zahir Abd Latif
15:55 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo: Hi,
Kindly attend below request:-
Please upload the staff photo in the staff directory as follows:
1) Mohamad... Zahir Abd Latif
12:13 Support #12833 (Pending Customer Feedback): [SCP ID :##6169##] : SMS Notification Issue: Hafiz, Mar 3, 2022:-... Zahir Abd Latif

14:26 Support #12845 (Closed - End of life cycle): [SCP ID :##6181##] : Sanity IB prod and DR environment: Hi,
Kindly attend below request:-
Kindly assist to perform Sanity IB prod and DR environment. We will have IB DR ... Zahir Abd Latif
10:44 Support #12844 (Closed - End of life cycle): [SCP ID :##6180##] : Multiple Error Code Sent for FPX: Hi,
Kindly attend below request:-
Please help to check why multiple error code were sent for 1 FPX transaction.... Zahir Abd Latif
10:41 Support #12843 (Closed - End of life cycle): [SCP ID :##6179##] : Flag Mobile Not working: Hi,
Kindly attend below request:-
As the issue still persist, and our IT App support needs to manually update the... Zahir Abd Latif

15:39 Support #12840 (Closed - End of life cycle): [SCP ID :##6176##] : Unable to Login CMS “System Cur...: Hi,
Kindly attend below request:-
Customer unable to login CMS online banking due to error message “System Curren... Zahir Abd Latif

14:47 Support #12831 (Closed - End of life cycle): [SCP ID :##6167##] : Deskmate :Staff Directory (01.0...: Done by Hafiz.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:31 Support #12833 (Closed - End of life cycle): [SCP ID :##6169##] : SMS Notification Issue: Hi,
Kindly attend below request:-
Customer claimed no SMS Notification received for amount credited to his saving... Zahir Abd Latif

17:40 Support #12831 (Closed - End of life cycle): [SCP ID :##6167##] : Deskmate :Staff Directory (01.0...: Hi,
Kindly attend below request:-
Please remove the following staff from the deskmate directory.
No.
Staff ... Zahir Abd Latif
14:06 Support #12818 (Closed - End of life cycle): [SCP ID :##6154##] : Deskmate :Staff Directory (22.0...: Issue closed in SCP. Zahir Abd Latif

11:00 Support #12818 (Pending Customer Feedback): [SCP ID :##6154##] : Deskmate :Staff Directory (22.02...: Done update as request on 23/02/22 by Lizah. Pending customer feeback. Lizahwati Basirun

17:39 Support #12825 (Closed - End of life cycle): [SCP ID :##6161##] : KFHMB BUZZ: February: Done by Hafiz.
Verified by Azli.
Issue closed in SCP.
Zahir Abd Latif

19:53 Support #12825 (Closed - End of life cycle): [SCP ID :##6161##] : KFHMB BUZZ: February: Hi,
Kindly attend below request:-
Please upload the February issue of Buzz as follows:
File name: February_22... Zahir Abd Latif

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B - Production Support » KFH Support