Activity

From October 29, 2023 to November 27, 2023

November 24, 2023

16:14 Support #13728 (Development / Work In Progress): [SCP ID :##6863##] : DuitNow transaction custome...: Update by Hafiz on 23/11/2023;
Salam Shahrul
Please provide us item below:-
1) user name
2) rim no
3) time... Lizahwati Basirun
16:07 Support #13674 (Development / Work In Progress): [SCP ID :##6808##] : RFI Crediting Window 5 03/1...: Update by Hafiz on 5/10/2023
Pending KFH to provide below:
Salam Shahrul,
Please provide us with below item
... Lizahwati Basirun
16:04 Support #13663 (Development / Work In Progress): [SCP ID :##6797##] : RFI Crediting Window 1 engi...: Update by Hafiz on 5/10/2023;
Pending KFH to provide below request
Any update on RFI Nacha File (pnd). Lizahwati Basirun
16:01 Support #13637 (Pending Customer Feedback): [SCP ID :##6777##] : Unable to Perform Fund Transfer...: Update by Hafiz on 19/9/2023:
From our investigation. we found error code 121 ( Unknown Error ) is returned from t... Lizahwati Basirun
16:00 Support #13631 (Pending Customer Feedback): [SCP ID :##6771##] : EPF File not Generated: From our investigation, We suspect the Epf file is not generating due conjob.
Please restart cronjob since no log ... Lizahwati Basirun
15:57 Support #13578 (Pending Customer Feedback): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid ...: From our investigation, we found a missed out in the process where CMS customers should reset secure pass before logi... Lizahwati Basirun
14:21 Support #13632 (Development / Work In Progress): [SCP ID :##6772##] : Bulk Payment Status Accepte...: 4/9/2023 - Pending KFH to provide log file from /bulkpayment\log.
7/9/2023 - Follow up on the log file Lizahwati Basirun
14:14 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button: Preparing the SOW and quotation
Lizahwati Basirun
11:20 Support #13725 (Pending Customer Feedback): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB ...: Done. Pending customer to review and feedback. Lizahwati Basirun
10:31 Support #13724 (Pending Customer Feedback): [SCP ID :##6859##] : Deskmate Staff Directory : Staf...: Done. Pending customer to review and feedback Lizahwati Basirun

November 23, 2023

12:25 Support #13728 (Closed - End of life cycle): [SCP ID :##6863##] : DuitNow transaction customer’s ...: Hi,
Kindly attend below request:-
Our user received around 24 complaints where customer’s account debited, but th... Zahir Abd Latif
10:49 Support #13717 (Development / Work In Progress): [SCP ID :##6848##] : Norton Secured Logo - CMS: Dear Hafiz,
Please proceed with the development as SOW below:
*Section A: Scope of Work Summary*
+Business R... Lizahwati Basirun
10:44 Support #13686 (Closed - End of life cycle): [SCP ID :##6818##] : Mobile App APK Update Issue: Update by Karchun on 27/10/2023;
The server in this context refers to the machine which kfh_consumer is being host... Lizahwati Basirun
10:42 Change #13588 (Pending UAT Deployment): [SCP ID :##6751##] : CR - MCMC Announcement SMS Template: Development and SIT completed. Migration and test results were sent to KFH on 8/11/2023. Pending UAT arrangement. Lizahwati Basirun
10:39 Support #13612 (Pending Customer Feedback): [SCP ID :##6769##] : Touch n Go FPX Payment Failed: Update by Hafiz on 1/11/2023;
From our investigation, we found out that we successfully routed the FPX to the merc... Lizahwati Basirun
10:37 Support #13580 (Pending Customer Feedback): [SCP ID :##6743##] : TAC Number not Shown in SMS: Update by Hafiz on 22/08/2023;
The patches are ready to deploy to Staging environment. Please get the patches via ... Lizahwati Basirun
10:17 Support #13722 (Work Completed-End life cycle): [SCP ID :##6857##] : Approved Duitnow Transaction...: +Update by Kahyan:+
Workaround for this issue
*Option 1 - if only 1 approver in the company*
* Update approval m... Lizahwati Basirun

November 22, 2023

16:31 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button: Hi,
Kindly attend below request:-
As per CR attached.
Zahir Abd Latif

November 21, 2023

16:53 Support #13725 (Closed - End of life cycle): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB...: Hi,
Kindly attend below request:-
Please update the latest list of KFHMB product as follows:
Deskmate Link :
... Zahir Abd Latif

November 20, 2023

12:27 Support #13722: [SCP ID :##6857##] : Approved Duitnow Transaction Pending Approval: Dear Kahyan,
As a conversation, assigned it to you for further checking. Waiting for KFH to provide us with the at... Lizahwati Basirun

November 16, 2023

10:09 Support #13710 (Closed - End of life cycle): [SCP ID :##6841##] : Deskmate :Staff Directory (02/1...: Issue closed in SCP. Zahir Abd Latif
10:09 Support #13707 (Closed - End of life cycle): [SCP ID :##6838##] : Deskmate :BCP Team Leader List: Issue closed in SCP. Zahir Abd Latif
10:08 Support #13718 (Closed - End of life cycle): [SCP ID :##6849##] : Deskmate Staff Directory : Staf...: Issue closed in SCP. Zahir Abd Latif

November 15, 2023

15:02 Support #13724 (Closed - End of life cycle): [SCP ID :##6859##] : Deskmate Staff Directory : Sta...: Hi,
Kindly attend below request:-
Kindly upload the following staff details in the deskmate directory as follows:... Zahir Abd Latif

October 30, 2023

14:25 Support #13701 (Closed - End of life cycle): [SCP ID :##6832##] : KFHMB Buzz - November 2023: Hi,
Kindly attend below request:-
Please help to upload the latest BUZZ to Downloads | BUZZ (kfh.com.my)
We plan... Zahir Abd Latif

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