Activity

From December 26, 2014 to January 24, 2015

18:12 Support #5133 (Finished Development): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Servi...: Changes of code has been completed.
Fix will be delivered to Bank on Monday. Ong Wei Kuan
18:11 Support #5153 (Pending Customer Feedback): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYKI...: Ong Wei Kuan

19:29 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.: Root Cause :-
The root cause of this issue is the limitation of IN Clause in Oracle Database, where Oracle has IN Cl... Ong Wei Kuan
19:21 Support #5135 (Pending Customer Feedback): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ R...: There are two users encountered this error, after applied data patching on both user, users are able to login to RCAS... Ong Wei Kuan
19:16 Support #5153 (Development / Work In Progress): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN...: Summary of issue :-
-Same issue happened before.
-Checked from the log, the return code from VASCO library was 1 (v... Ong Wei Kuan

11:34 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.: Action Taken & Result :
-Simulating in Development, SIT1, UAT1 and UAT2 environment, unable to reproduce the issue.
... Ong Wei Kuan
09:43 Support #5153 (Closed - End of life cycle): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYK...: Hi,
Kindly attend below request:-... Zahir Abd Latif

18:56 Support #5135 (Development / Work In Progress): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIB...: User still not able to proceed with login, after applying data patching.
Had asked bank to perform reset password ag... Ong Wei Kuan

17:59 Support #5053 (Closed - End of life cycle): [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.: Refer email :- Re: [Request ID :##2509##] : E2E Alert - RCAS/IM334371
Case closed. Zahir Abd Latif
16:05 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.: On today (19-01-2015),
Bank, BBO had retested and encountered same issue, user get the "Error while performing your ... Ong Wei Kuan
16:05 Support #5135 (Pending Customer Feedback): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ R...: Updated wrong issue.
Above update information should goes to Support #5133.
Fix had provided to bank on today(15-... Ong Wei Kuan
16:03 Support #5135: [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ RCAS access.: On today (19-01-2015),
Bank, BBO had retested and encountered same issue, user get the "Error while performing your ... Ong Wei Kuan

10:18 Support #5135: [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ RCAS access.: Fix had provided to bank on today(15-01-2015).
SQL script was provided as well to update the user state as interim s... Ong Wei Kuan

18:55 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.: Pending information from business user. Ong Wei Kuan
18:55 Support #5135 (Development / Work In Progress): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIB...: Issue :
During reset password for active admin user(login before), system will check if last login date is null, se... Ong Wei Kuan
15:31 Support #5117 (Closed - End of life cycle): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/M...: Zahir Abd Latif
11:51 Support #5135 (Closed - End of life cycle): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ ...: Hi,
Kindly attend below request:... Zahir Abd Latif

16:43 Support #5133 (Development / Work In Progress): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Rec...: Ong Wei Kuan
13:55 Support #5133 (Closed - End of life cycle): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive...: Hi,
Kindly attend below request:... Zahir Abd Latif

09:28 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.: Had released new patch to bank on 09/01/2015. This patch includes logger system enhancement and code update for R2 so... Ong Wei Kuan

14:40 Support #5117 (Pending Customer Feedback): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/MY...: As discussed with customer, we suspected this issue is same as the issue "Support #5095 [SCP ID :##2522##] : User Sta... Ong Wei Kuan

12:30 Support #5095 (Closed - End of life cycle): [SCP ID :##2522##] : User Status Inactive less than...: Refer email from customer : Re: [Request ID :##2522##] : User Status Inactive less than 60 days last Login
Case cl... Zahir Abd Latif
10:05 Support #5117 (Development / Work In Progress): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOG...: Ong Wei Kuan
10:04 Support #5117 (Closed - End of life cycle): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/M...: Hi,
Kindly attend below request:... Zahir Abd Latif

15:26 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.: Hi Zahir,
Not yet release, will update you again on next week.
Thank you. Ong Wei Kuan
15:22 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.: Dear Wei Kuan,
Any update, can proceed to close this case?
Thanks.
Zahir Abd Latif

15:07 Support #5095 (Pending Customer Feedback): [SCP ID :##2522##] : User Status Inactive less than ...: After checking the spool result, we found that CFO grace period(EXT_GRACE) had been changed to 30 days on 21/12/2014.... Ong Wei Kuan
10:06 Support #5095 (Closed - End of life cycle): [SCP ID :##2522##] : User Status Inactive less than...: Hi,
Kindly attend below request:... Zahir Abd Latif

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