Activity
From December 31, 2014 to January 29, 2015
January 28, 2015
- 16:45 Support #5133 (Pending Customer Feedback): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive ...
- 16:45 Support #5133 (Internal Testing): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service U...
- Fix has been released to bank on today (28-01-2015) in the path \\172.25.25.232\RCAS\Production Fix\RCASrelease2-SIT-...
- 12:03 Support #5166 (Development / Work In Progress): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYME...
- Summary of issue :-
1. verify token using single OTP during login - success
2. verify token using OTP and generated... - 10:17 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.
- Not yet release on the said date, will deliver it in this week.
- 09:52 Support #5166 (Closed - End of life cycle): [SCP ID :##2558##] : 20150108/ERROR/RCMS-MY/PAYMENT/M...
- Hi,
Kindly attend below request:...
January 27, 2015
- 15:19 Support #5163 (Closed - End of life cycle): [SCP ID :##2555##] : Request to change corporate id ...
- 15:17 Support #5163: [SCP ID :##2555##] : Request to change corporate id in RCAS - TA FUTURES SDN BHD.
- user already confirm the update.
Can close this issue. - 15:16 Support #5163 (Pending Customer Feedback): [SCP ID :##2555##] : Request to change corporate id i...
- 15:10 Support #5163 (Work Completed-End life cycle): [SCP ID :##2555##] : Request to change corporate i...
- Action:
1. Try to check is there the user related to the company id
2. After check RCMS confirm the is no user rel... - 12:18 Support #5163 (Closed - End of life cycle): [SCP ID :##2555##] : Request to change corporate id ...
- Hi,
Kindly attend below request:...
January 23, 2015
- 18:12 Support #5133 (Finished Development): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Servi...
- Changes of code has been completed.
Fix will be delivered to Bank on Monday. - 18:11 Support #5153 (Pending Customer Feedback): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYKI...
January 22, 2015
- 19:29 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.
- Root Cause :-
The root cause of this issue is the limitation of IN Clause in Oracle Database, where Oracle has IN Cl... - 19:21 Support #5135 (Pending Customer Feedback): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ R...
- There are two users encountered this error, after applied data patching on both user, users are able to login to RCAS...
- 19:16 Support #5153 (Development / Work In Progress): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN...
- Summary of issue :-
-Same issue happened before.
-Checked from the log, the return code from VASCO library was 1 (v...
January 21, 2015
- 11:34 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.
- Action Taken & Result :
-Simulating in Development, SIT1, UAT1 and UAT2 environment, unable to reproduce the issue.
... - 09:43 Support #5153 (Closed - End of life cycle): [SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYK...
- Hi,
Kindly attend below request:-...
January 20, 2015
- 18:56 Support #5135 (Development / Work In Progress): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIB...
- User still not able to proceed with login, after applying data patching.
Had asked bank to perform reset password ag...
January 19, 2015
- 17:59 Support #5053 (Closed - End of life cycle): [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.
- Refer email :- Re: [Request ID :##2509##] : E2E Alert - RCAS/IM334371
Case closed. - 16:05 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.
- On today (19-01-2015),
Bank, BBO had retested and encountered same issue, user get the "Error while performing your ... - 16:05 Support #5135 (Pending Customer Feedback): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ R...
- Updated wrong issue.
Above update information should goes to Support #5133.
Fix had provided to bank on today(15-... - 16:03 Support #5135: [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ RCAS access.
- On today (19-01-2015),
Bank, BBO had retested and encountered same issue, user get the "Error while performing your ...
January 15, 2015
- 10:18 Support #5135: [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ RCAS access.
- Fix had provided to bank on today(15-01-2015).
SQL script was provided as well to update the user state as interim s...
January 14, 2015
- 18:55 Support #5133: [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive Service Unavailable.
- Pending information from business user.
- 18:55 Support #5135 (Development / Work In Progress): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIB...
- Issue :
During reset password for active admin user(login before), system will check if last login date is null, se... - 15:31 Support #5117 (Closed - End of life cycle): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/M...
- 11:51 Support #5135 (Closed - End of life cycle): [SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ ...
- Hi,
Kindly attend below request:...
January 13, 2015
- 16:43 Support #5133 (Development / Work In Progress): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Rec...
- 13:55 Support #5133 (Closed - End of life cycle): [SCP ID :##2537##] : PROD RCAS Error- Inquiry Receive...
- Hi,
Kindly attend below request:...
January 12, 2015
- 09:28 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.
- Had released new patch to bank on 09/01/2015. This patch includes logger system enhancement and code update for R2 so...
January 08, 2015
- 14:40 Support #5117 (Pending Customer Feedback): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/MY...
- As discussed with customer, we suspected this issue is same as the issue "Support #5095 [SCP ID :##2522##] : User Sta...
January 07, 2015
- 12:30 Support #5095 (Closed - End of life cycle): [SCP ID :##2522##] : User Status Inactive less than...
- Refer email from customer : Re: [Request ID :##2522##] : User Status Inactive less than 60 days last Login
Case cl... - 10:05 Support #5117 (Development / Work In Progress): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOG...
- 10:04 Support #5117 (Closed - End of life cycle): [SCP ID :##2532##] : 20150102/ERROR/RCMS-MY/LOGIN/M...
- Hi,
Kindly attend below request:...
January 02, 2015
- 15:26 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.
- Hi Zahir,
Not yet release, will update you again on next week.
Thank you. - 15:22 Support #5053: [SCP ID :##2509##] : E2E Alert - RCAS/IM334371.
- Dear Wei Kuan,
Any update, can proceed to close this case?
Thanks.
December 31, 2014
- 15:07 Support #5095 (Pending Customer Feedback): [SCP ID :##2522##] : User Status Inactive less than ...
- After checking the spool result, we found that CFO grace period(EXT_GRACE) had been changed to 30 days on 21/12/2014....
- 10:06 Support #5095 (Closed - End of life cycle): [SCP ID :##2522##] : User Status Inactive less than...
- Hi,
Kindly attend below request:...
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