B - Production Support » Agrobank Support

January 30, 2014

11:56 RIB Support #4077: SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Hi Kah Yan,
Kindly assist to fix the issue. Thank you.
*Step to re-produce:*
+*Scenario 1:*+
# Click on Ne... Lizahwati Basirun

January 29, 2014

17:56 RIB Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Migrated successfully on 24 January 2014. Wijaya Kartono

January 27, 2014

11:05 RIB Support #4105 (Work Completed-End life cycle): SCP ID # 1972 : Browser Idle more than 5 minutes

Kindly assist to check on Encik Subri Md Noh issue on the browser idle more than 5 minute when performing the transac... William Gozali Tan

January 24, 2014

16:22 RIB Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Refer to email from Beh below, kindly change the ePAY endpoint URL for production.
Will migrate by today around 5-6... William Gozali Tan

January 23, 2014

17:31 IBAM Support #4102 (Closed - End of life cycle): [SCP ID : 1970] - Report epay di IBAM & HOST tidak ba...

Reported by Ruzaimah
Report epay di IBAM & HOST tidak balance dengan reconsilation report from epay Ahmad Hazri

January 22, 2014

17:46 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

Migrated to production on 22/1/2014 Norhaidah Md Dasuki

17:43 RIB Support #4080 (Pending Customer Feedback): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Unsucce...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:42 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Migrated to production on 22/1/2014. Norhaidah Md Dasuki

17:40 RIB Support #4089 (Pending Customer Feedback): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interba...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:38 RIB Support #4087: SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable to make a mobile reload

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:37 RIB Support #4087 (Pending Customer Feedback): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable ...

For unsuccessful transaction with host error reason as "Empty Bean Response - Read Timeout",
The root cause is: Conn... Wijaya Kartono

17:17 RIB Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:16 RIB Support #4083 (Pending Customer Feedback): SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem...

For transaction below:
Transaction From Account No : 1007021000052520
Amount : 30.75
Transaction Date : 15/01/201... Wijaya Kartono

16:00 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

When we create the column, it is null value as we did not insert any value.
The null value is during creation of the... Yap Kah Yan

15:57 BIB Support #4088: BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] : Account locked

Hi Kay Yan, why null value can be insert to the column? Tan Lee Yong

15:50 BIB Support #4088 (Pending Customer Feedback): BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] :...

Root Cause:
null value is DB column
Table: TB_AM_TAC
Column: T_TAC_EXPIRE
Fix:
Update DB set T_TAC_EXPIRE to f... Yap Kah Yan

14:41 BIB Support #4090 (Pending Customer Feedback): BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812...

Root cause: Password expired for particular user
Solution: Password expire status set to false, so the password will... Wijaya Kartono

January 21, 2014

10:45 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

After migration, customer got error *username or password or security confirm pin is invalid* Ahmad Hazri

10:44 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Customer login as a role: approver.
Approval ID receive error message for first and second time approve and when cli... Ahmad Hazri

10:18 RIB Support #4087 (Development / Work In Progress): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Un...

Wijaya Kartono

09:56 RIB Support #4089 (Development / Work In Progress): SCP ID# 1932 : [Request ID :##34664##] : LIVE: In...

Wijaya Kartono

January 20, 2014

15:21 BIB Support #4090: BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password o...

Refer to log \\10.6.6.20\Production_logs\logs\IBAPPSVR2\bib Ahmad Hazri

15:20 BIB Support #4090 (Closed - End of life cycle): BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##3381...

Reported by ruzaimah
username or password or security confirm pin is invalid
They never make any changes for thei... Ahmad Hazri

15:00 RIB Support #4089 (Closed - End of life cycle): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interb...

Customer call cannot make interbank transaction.
Tac received successfully.
After enter the TAC number in the field... William Gozali Tan

14:18 BIB Support #4088 (Closed - End of life cycle): BIB_Pilot : [SCP ID# 1933] - [Request ID :##34592##] ...

Hi VB team,
Kindly need your help for this matter.
Account locked.
Below are the customer details :
-Comp... William Gozali Tan

13:47 RIB Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

For the email, clearly see the "Empty Bean Response - Read Timeout" in the Host Response Error Message. This is clear... Tan Lee Yong

12:20 RIB Support #4087 (Closed - End of life cycle): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable...

Pelanggan mengadu tidak dapat buat topup pinless dan pinbase sejak 15/1/2014 hingga hari ini 20/1/2014.

Alasan ia... William Gozali Tan

January 16, 2014

19:24 RIB Support #4083 (Closed - End of life cycle): SCP ID# 1928 : [Request ID :##34614##] - LIVE: Proble...

Dear support.
Please rectify.
Refer log at \\10.6.6.20\Production_logs\logs
Note : Have been check with middle... William Gozali Tan

15:42 RIB Support #2562 (Closed - End of life cycle): SCP ID# 395 : IBG transfer - service not available

Norhaidah Md Dasuki

January 15, 2014

18:41 RIB Support #4076: SCP ID# 1917 : IBG Transaction Status - Successfull

Reviewed and sign-off. Send to user for SIT and UAT. Norhaidah Md Dasuki

18:33 RIB Support #4076: SCP ID# 1917 : IBG Transaction Status - Successfull

Hi Kak Haida,
I tested full cycle for both side RIB and IBAM using this URL.Thank you.
http://10.6.6.20/ibam.si... Lizahwati Basirun

18:27 RIB Support #4080 (Development / Work In Progress): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Un...

Wijaya Kartono

18:21 IBAM Support #3905 (Work Completed-End life cycle): SCP ID# 1400 : unable to approve changes in IBAM

Hi Kak Haida,
I have completed the pending part for Internal Testing. As per attached is the Test Result for revie... Lizahwati Basirun

18:03 RIB Support #4076 (User Acceptance Test): SCP ID# 1917 : IBG Transaction Status - Successfull

Hi Kak Haida,
Issue has been fixed and successfully tested on http://10.6.6.20/ibam.sit.prod/common/Login.do .
... Lizahwati Basirun

17:48 RIB Support #4054 (Work Completed-End life cycle): SCP ID# 1839 : FW: e-pay Web Service Recon Report ...

RUZAIMAH BINTI SAMAT Jan 7, 2014 10:40 AM
Mohon close. Isu ini telah resoved.
Root cause : Transaksi terlibat adala... Norhaidah Md Dasuki

17:36 RIB Support #4080 (Closed - End of life cycle): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Unsucc...

Reported by Ruzaimah
Refer log at \\10.6.6.20\Production_logs\logs
Customer complaint unable to make IBG Transf... Ahmad Hazri

17:06 Bug #4071 (Development / Work In Progress): SCP ID# 1400 : unable to approve changes in IBAM

Wijaya Kartono

17:06 RIB Support #4077 (Development / Work In Progress): SCP ID# 1918 : IBG via RIB-rejected by MyClear Pa...

Wijaya Kartono

16:41 BIB Task #4070 (Closed - End of life cycle): BIB_Pilot: Approver got message "Error while performing ...

Norhaidah Md Dasuki

16:02 BIB Bug #4021 (Closed - End of life cycle): BIB_Pilot: IBAM>BIB>Company Enquiry>User Maintenance

Norhaidah Md Dasuki

15:53 BIB Bug #4023 (Closed - End of life cycle): BIB_Pilot: IBAM>BIB>BIB User Activity Log

Norhaidah Md Dasuki

15:33 BIB Bug #4047 (Closed - End of life cycle): BIB_Pilot: Approver - 1st Time Login (FTL)

Norhaidah Md Dasuki

15:29 BIB Bug #4046 (Closed - End of life cycle): BIB_Pilot: [SCP ID : 1847] - Approver Authorization Scree...

Norhaidah Md Dasuki

14:58 BIB Bug #4021 (Work Completed-End life cycle): BIB_Pilot: IBAM>BIB>Company Enquiry>User Maintenance

Deployed on 10 Jan 2014 (Migration 0005). Wijaya Kartono

14:57 BIB Bug #4023 (Work Completed-End life cycle): BIB_Pilot: IBAM>BIB>BIB User Activity Log

Deployed on 10 Jan 2014 (Migration 0005). Wijaya Kartono

14:55 BIB Bug #4047 (Work Completed-End life cycle): BIB_Pilot: Approver - 1st Time Login (FTL)

Deployed on 10 Jan 2014 (Migration 0005). Wijaya Kartono

14:55 BIB Bug #4046 (Work Completed-End life cycle): BIB_Pilot: [SCP ID : 1847] - Approver Authorization Sc...

Deployed on 10 Jan 2014 (Migration 0005). Wijaya Kartono

12:27 IBAM Support #3905 (Internal Testing): SCP ID# 1400 : unable to approve changes in IBAM

Root cause: Incorrect steps set in jsp
Solution: Change to correct steps
Fixed and deployed. Kindly test it. TQ Wijaya Kartono

12:21 RIB Support #4076 (Internal Testing): SCP ID# 1917 : IBG Transaction Status - Successfull

Root Cause: Merging issue, code replaced with the old one
Solution: Change back the code
Fixed and deployed. Kind... Wijaya Kartono

12:03 BIB Support #4042 (Closed - End of life cycle): BIB_Pilot: [SCP ID : 1829] - Session Logged out once ...

RUZAIMAH BINTI SAMAT Jan 13, 2014 12:54 PM
Migrated successfully on 10/1/2013.
Recommend to close this issue.
Norhaidah Md Dasuki

January 13, 2014

12:53 RIB Support #4077 (Closed - End of life cycle): SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Assalammualaikum dan salam sejahtera.
Below IBG initiated from RIB was rejected by MyClear's Payswitch validation ... William Gozali Tan

12:43 RIB Support #4076 (Closed - End of life cycle): SCP ID# 1917 : IBG Transaction Status - Successfull

Reported by Ruzaimah
IBG Transaction history status is successful instead of accepted Ahmad Hazri

12:07 IBAM Support #3905 (Development / Work In Progress): SCP ID# 1400 : unable to approve changes in IBAM

Hi Kartono,
Kindly assist on the label for Create Notices
*Step to re-produce:*
# Click on IBAM>Content>Notice... Lizahwati Basirun

08:55 BIB Task #4070: BIB_Pilot: Approver got message "Error while performing your request" when approving...

Deployed to production at 10/01/2013. Yap Kah Yan

January 10, 2014

05:36 IBAM Support #3905: SCP ID# 1400 : unable to approve changes in IBAM

Salam Hi Lizah,
Kindly assist to complete this test result for Payee part.
As i tested yesterday, i unable to capt... Siti Norahayu Mohd Desa

January 09, 2014

12:37 BIB Bug #4046 (Pending Prod Deployment): BIB_Pilot: [SCP ID : 1847] - Approver Authorization Screen -...

Based on Ruzaimah. No sign-off required. Norhaidah Md Dasuki

January 08, 2014

18:10 Bug #4071 (Work Completed-End life cycle): SCP ID# 1400 : unable to approve changes in IBAM

_1. IBAM > User Profile Maintenance - Details > Reset Password_
*Your new password has previously been used.*
* Log... Siti Norahayu Mohd Desa

13:01 BIB Support #4050 (Pending Customer Feedback): [SCP ID : 1848] - FW: [Request ID :##33812##] : PILOT ...

Dependencies on case #4042, #4046, #4070 Wijaya Kartono

12:41 IBAM Support #3905 (Internal Testing): SCP ID# 1400 : unable to approve changes in IBAM

Norhaidah Md Dasuki

12:37 IBAM Support #3905 (Pending Customer Feedback): SCP ID# 1400 : unable to approve changes in IBAM

Hi Ayu,
Kindly assist to test on above issue in SIT. Thank you. Norhaidah Md Dasuki

12:25 BIB Task #4070 (Pending Prod Deployment): BIB_Pilot: Approver got message "Error while performing you...

We have identify the root cause and fix this issue.
Root Cause: missing key "host.date.by.pass" in appConfig.cfg
... Norhaidah Md Dasuki

12:24 BIB Task #4070: BIB_Pilot: Approver got message "Error while performing your request" when approving...

IT provides prod. log on 7/1/2014
\\10.6.6.20\Production_logs\logs\IBAPPSVR2\bib Norhaidah Md Dasuki

12:22 BIB Task #4070 (Closed - End of life cycle): BIB_Pilot: Approver got message "Error while performing ...

Test Scenario:
1. Aprover click on Authorization Navigation
2. Select Transaction - Favourite Interbank.
3. Tick o... Norhaidah Md Dasuki

January 07, 2014

18:49 IBAM Support #3905 (Internal Testing): SCP ID# 1400 : unable to approve changes in IBAM

Announcement - Maker had used different title but the error still persist.
*_Root Cause: column NOTICE_ABSTRACT and ... Wijaya Kartono