B - Production Support » Agrobank Support

November 10, 2017

16:48 Support #8055 (Pending Customer Feedback): SCP ID :##4268##] : Registration - Account Number is n...

Need user to provide screenshot of account number input
from the log file, account number is correct. Yap Kah Yan

09:23 Support #8049 (Closed - End of life cycle): SCP ID :##4262##] : SI Inquiry Issue

Issue closed in SCP. Zahir Abd Latif

November 09, 2017

15:04 Support #8055 (Closed - End of life cycle): SCP ID :##4268##] : Registration - Account Number is ...

Hi,
Kindly attend below request:
Customer want to register agronet, but he got error message “account is not link... Zahir Abd Latif

November 08, 2017

08:51 Support #8049 (Pending Customer Feedback): SCP ID :##4262##] : SI Inquiry Issue

Migrated in Migration ID081 (07/11/2017)
Pending user to verify.
Root cause: Cannot match IB reference number due... Yap Kah Yan

November 06, 2017

09:38 Support #8049 (Closed - End of life cycle): SCP ID :##4262##] : SI Inquiry Issue

Hi,
Kindly attend below request:
IB reference number blank at SI Inquiry screen as below. Please help to check an... Zahir Abd Latif

November 03, 2017

10:57 Support #8044 (User Acceptance Test): SCP ID :##4257##] : uthorised person PUA LEE CHONG POULTRY ...

Reviewed. Send to IT for SIT/UAT. Norhaidah Md Dasuki

November 02, 2017

14:54 Support #8044 (Pending Review): SCP ID :##4257##] : uthorised person PUA LEE CHONG POULTRY FARM S...

Hi Kak Haida,
Successfully tested.
Kindly review Test Result attached.
Thank you. Nurul Akmal

14:36 Support #7968 (Closed - End of life cycle): SCP ID :##4196##] : Migration 14/10/2017

Issue closed in SCP. Zahir Abd Latif

14:33 Support #8033 (Closed - End of life cycle): SCP ID :##4246##] : Request new cron to housekeep tra...

Issue closed in SCP. Zahir Abd Latif

14:29 Support #8044 (Internal Testing): SCP ID :##4257##] : uthorised person PUA LEE CHONG POULTRY FARM...

Fix: add checking sms for authorized person in single user company Yap Kah Yan

11:40 Support #8044 (Closed - End of life cycle): SCP ID :##4257##] : uthorised person PUA LEE CHONG PO...

Hi,
Kindly attend below request:
Authorised person PUA LEE CHONG POULTRY FARM SDN. BHD. claimed he did not reciev... Zahir Abd Latif

09:17 Support #8033 (Pending Customer Feedback): SCP ID :##4246##] : Request new cron to housekeep trac...

Solution: to change the max file size from 2TB to 6GB (6000MB) Yap Kah Yan

09:14 Change #8034 (Pending Customer Feedback): SCP ID :##4247##] : Request to change file transfer fro...

Pending CR Form Yap Kah Yan

09:13 Support #7968 (Pending Customer Feedback): SCP ID :##4196##] : Migration 14/10/2017

Root Cause:
1. Missing table mappings in hibernate
2. Did not create navigation for SI (RIB)
Fixes:
1. Update h... Yap Kah Yan

October 31, 2017

11:07 Change #8034 (Closed - End of life cycle): SCP ID :##4247##] : Request to change file transfer fr...

Hi,
Kindly attend below request:
Case ID : 4212 - statutory report not generated referred.
I would like to req... Zahir Abd Latif

10:39 Support #8033 (Closed - End of life cycle): SCP ID :##4246##] : Request new cron to housekeep tra...

Hi,
Kindly attend below request:
FYI, last friday 27/10/2017 we are experiencing system disruption for Internet B... Zahir Abd Latif

October 25, 2017

11:50 BIB Support #7991 (Pending Customer Feedback): SCP ID :##4212##] : statutory report not generated

No error displayed in logs. Suspect due to slowness in SFTP protocol.
Pending request from Agrobank to change from S... Yap Kah Yan

October 24, 2017

16:30 Support #7950 (Closed - End of life cycle): SCP ID :##4179##] : SALNEE HARDWARE ENTERPRISE - cann...

Patch released at 172.16.51.35
D:\was-workspace\01 Download WAR files from Penril\4167 + 4179 No username in dropdow... Zahir Abd Latif

16:29 Support #7942 (Closed - End of life cycle): SCP ID :##4168##] : FTL failed - token already assigned

Issue closed in SCP. Zahir Abd Latif

16:27 Support #7941 (Closed - End of life cycle): SCP ID :##4167##] : CA/bank admin cannot assign token...

Patch released at 172.16.51.35
D:\was-workspace\01 Download WAR files from Penril\4167 + 4179 No username in dropdow... Zahir Abd Latif

16:26 Support #7888 (Closed - End of life cycle): SCP ID :##4125##] : approver FTL failed

Kah Yan, Sep 29, 2017 12:00 PM:-... Zahir Abd Latif

16:24 Support #7887 (Closed - End of life cycle): SCP ID :##4124##] : statutory report problem

Kah Yan, Sep 29, 2017 11:03 AM:-... Zahir Abd Latif

16:22 Support #7809 (Closed - End of life cycle): SCP ID :##4066##] : Activate token - unknown error

Issue closed in SCP. Zahir Abd Latif

16:20 Support #7585 (Closed - End of life cycle): [SCP ID :##3966##] : User unable to login-GOLDFORM CO...

Issue closed in SCP. Zahir Abd Latif

15:59 Support #7589 (Closed - End of life cycle): [SCP ID :##3971##] :Unable to proceed transaction (ID...

Chee Ping, Jul 24, 2017 11:26 AM:-... Zahir Abd Latif

08:59 BIB Support #7991 (Closed - End of life cycle): SCP ID :##4212##] : statutory report not generated

Hi,
Kindly attend below request:
please attached log file for further checking. Zahir Abd Latif

October 17, 2017

13:36 Support #7968 (Closed - End of life cycle): SCP ID :##4196##] : Migration 14/10/2017

Hi,
Kindly attend below request:
Please check below issue:
1. There is no SI Inquiry navigation module dis... Zahir Abd Latif

10:39 Support #7940 (Closed - End of life cycle): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB...

Issue closed in SCP. Zahir Abd Latif

10:30 Support #7943 (Closed - End of life cycle): SCP ID :##4169##] : epay transaction not captured in ...

Issue closed in SCP. Zahir Abd Latif